Quality Engineer Customer

I am a highly motivated value-adding professional with precise communication skills, proven leadership abilities and extensive experience in the Quality Engineering field. I have thirteen years of experience working all facets of the Quality Engineering field including product line support, supplier quality issues, handling customer complaints and new product development.

Experience:

Pentair/ Tyco Valves and Controls (Stafford, Texas): Pressure Relief Valves

Senior Quality Engineer (2007 to 2015)

-Nominated by Plant Manager to lead Facility Lean Manufacturing Root Cause Countermeasure (RCCM) effort for multiple facilities which required introducing and motivating 130 team members and completing 23 projects from multiple departments. This was successfully completed in less than 18 months.

-RCCM Projects included: 90% Valve documentation error reduction and 65% product line defect reduction.

-Driving Lean manufacturing process documentation to identify, address and fix process &/or tact time opportunities from zero documentation in less than 2 years.

-Introduced and Administered facility nonconformance and Supplier Quality improvement. This initiative gave us the opportunity to identify and eliminate our two worst performing suppliers. Championed Sarbanes Oxley initial facility compliance.

-Initiated, built and actualized certificate website for 8 facilities (670+ certificates). Continued to manage and eliminate expired certificate. This led directly to our site being used as a worldwide model by the Sales and Marketing group to determine capability.

-Oversaw facility third party, customer audits and customer survey information which resulted in dramatically reducing documentation preparation by over 50% in most cases. This included ASME, ISO9000, Type Approval, China TS certificate, Korea KGSC and Canadian Registration Numbers.

-Reversed negative customer viewpoint on Quality Assurance documentation in under 14 days which resulted in being allowed to ship product, clear up floor space and eliminate possible safety and quality issues. This customer had not accepted any documentation packages in the prior 6 months.

-Introduced innovative and alternative customer witness activity to reduce and eliminate on site customer visits, multiple product testing,

oSafety and quality space issues free up test stand capacity and QA Specialist support time.

-Created and drove implementation of Indian Boiler requirements to allow for prompt shipments.

-Created documentation to address QA Document process. Maintained all facility Quality ISO9000 documentation.

Borg Warner (Sallisaw, Oklahoma): Automotive Oil Pumps

Quality Engineer: 2005 to 2006

-Responsible for APQP documentation. Integral to customer complaint interface and audit/ project requirements.

-Completed Lean Manufacturing Certificate at University of Arkansas at Fort Smith.

-Helped prepare for TS16949. Performed internal audits, completed Measurement System Analysis projects and developed supplier evaluation matrix.

Guide Corporation (Monroe Louisiana): Automotive Headlamps

Quality Engineer: 2002 to 2005

- Guided scrap percentage reduction from 4% to 1% in less than 30 days resulting in over a $1,000,000 savings.

- Reduced first time yield defects over 50% on new product introduction line within the first five production months.

- Identified, tested, recommended and implemented vendor component design change that reduced new product fall off by over 40%.

- Conceived and verified several error-proofing ideas that eliminated process defects on new and existing production lines.

Motorola (Fort Worth, Texas): Telecommunications

Manufacturing Engineer: 2000 to 2001

- Changed stencil component design, which reduced RF component process defects from a PPM of 230 to 20 (the number one defect issue at this time).

- Implemented cross training system, which was considered a benchmark practice by the TL9000 auditor.

- Completed Six Sigma Black Belt training.

Pass & Seymour/ Legrand (San Antonio, Texas): Consumer Electronic Products

Manufacturing Engineering Manager: 1991 to 2000

- Transferred newly purchased and other facility production lines. Modified production operations and coached engineers in meeting customer requirements to yield 40% more products without adding overtime.

- Implemented Kanban for six production lines and changed the production line layout, which reduced raw and WIP inventory by 1,000,000 which freed up 10,000 sq. ft. and improved facility profit margin by 60% in 3 years.

- Implemented operator training matrix that improved quality, completed cross training and satisfied customer need spikes. Matrix improved operator and maintenance knowledge to achieve a win-win situation.

- Established and wrote over 40 assembly procedures that were ISO9000 compliant.

- Improved productivity and tact time by 20% using Theory of Constraints while adding zero capital which accounted for 240,000 in savings. Taught and developed engineers to identifying and exploiting bottlenecks.

- Sparked identification and elimination of duplicate tests that increased tester utilization by 50%.

- Led FEMA completion and developed staff skills on new product that eliminated 5% of labor cost, improved product documentation and quality mistake proofing plus identified future productivity improvements.

- Specified and implemented high variety/low volume SMT production line equipment that satisfied customer needs and was under budget.

- Implemented set up reductions on maintenance and production bottleneck operations that resulted in higher employee productivity by avoiding the need to add personnel to the payroll.

- Managed preventive maintenance analysis that was compliant with ISO9000 and reduced PM hours 5% yearly for 3 years.

- Led change to add facility BOMs and labor costs from homegrown MRP system to ASI MRP that resulted in meeting schedule of transferring over to corporate system.

- Eliminated $90,000 per yr. in labor standards negotiation with subcontracting facility within a 2 day trip.

- Eliminated 50-70% of touch up soldering problems on 3 lines that eliminated 1 repair operator.

Education: Texas A&M University

Degree: Bachelor of Science, Industrial Engineering 1987

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