Quality Assurance Training

WHALEN A. WHITMORE

***** ********* *****

SOUTH HAVEN MICHIGAN 49090

CELL #269-***-****

******@*****.***

ACTIVE GOVERNMENT SECURITY CLEARANCE

QUALIFICATIONS

Over 35 years’ experience in leading, motivating and training soldiers/ civilians. My experiences range from learning how to operate, install, troubleshoot, and maintain Heavy, Medium, and Light Satellite Ground Terminals and VSAT terminals to being a Tri-Service (Army, Navy, and Air Force) Instructor, Quality Assurance Test/Evaluator/Analyst/Engineer for the Department of Defense Satellite Communications Industry.

SECURITY CLEARANCE

Department of Defense – SECRET, have previously held TOP SECRET/SCI

EDUCATION

ITT Technical Institute, Richmond, VA – AAS Degree, Electronic Engineering Technology, 2001

MILITARY and OTHER TRAINING

PM/FLIR Instructor Certification Course, LRAS3 and DVE/FADS C4ISR Systems, PM NV/RSTA (Reconnaissance Surveillance and Target Acquisition), and PM/FLIR (Forward Looking Infrared), Oct 2006

Long Range Advanced Scout Surveillance System (LRAS3)

Drivers Vision Enhancer (DVE)

Forward Activity Detection System (FADS)

Wideband Digital Communications Systems Evaluation Course,300007 US Air Force, Wright Patterson AFB, Dayton, OH, 1987

Communications Electronics Installers Course (BICSI), US Army Information Systems Engineering Command, Ft. Huachuca, AZ, 1989

Security Managers Course, United States Army, Europe and Seventh Army, 1985

Satellite Controllers Course, US Army Signal Center and School, Ft. Gordon, GA, 1983

Basic Instructors Course, US Army Signal Center and School, Ft. Gordon, GA, 1982

Satellite Communications Ground Station Repair Course, US Army Signal Center and School, Ft. Gordon, GA, 1980

Strategic Satellite/Microwave Systems Operator and Maintenance Course, US Army Signal Center and School, Ft. Gordon, GA, 1978

CERTIFICATIONS

Comptia Security Plus 401 Cerification # COMP001020766468 Sep 2014

CCNA Routing & Switching CSCO #12398331 Certification June 2013

CCNA Boot Camp Boise Idaho Apr 2012

Network Plus Boot Camp Atlanta GA Apr 2012

SIX SIGMA GREEN BELT 2011

Code Mettlesoftware 2014

GLOBAL VSAT HOST B BASIC HANDS ON SKILLS TEST 2014 ( ALEXANDRIA VA)

GLOBAL VSAT SPA: ADVANCED SATCOM PROFESSIONAL CERTIFICATION 2014

GLOBAL VSAT SPB: BASIC SATCOM PROFESSIONAL CERTIFICATION 2014

GLOBAL VSAT SPID: SATCOM PROFESSIONAL iDIRECT SPECIALIST CERTIFICATION 2014

GLOBAL VSAT CERT MSOE MARINE SATOM OPERATOR: SEATEL SPECIALIST CERTIFICATION 2013

GLOBAL VSAT FORUM COURSE GVF 561 MARINE VSAT 2013

GLOBAL VSAT FORUM COURSE GVF 562E SEATEL VSAT 2013

GLOBAL VSAT FORUM COURSE GVF 510 CORE SKILLS FOR VSAT INSTALLERS 2010

GLOBAL VSAT FORUM COURSE GVF 520 SATCOM FUNDAMENTALS 2010

GLOBAL VSAT FORUM COURSE GVF 521 PRACTICAL TECHNIQUE FOR VSAT INSTALLERS 2010

GLOBAL VSAT FORUM COURSE GVF 503i IDIRECT REMOTE TERMINAL INSTALLATION 2010

PROJECT MANAGEMENT BASICS INTERNATIONAL INSTITUTE FOR LEARNING INC .2010

HARVARD MANAGER MENTOR 10 2010

ITT LEADERSHIP 101,102, 201 MODULES 1-6 2010

EARNED VALUE MANAGEMENT BASICS 2010

ENVIRONMENTAL SAFETY AND HEALTH 2010

What’s up Gold Software & Solar Winds

SATCOM Terminal Certifications in the following models: An/Gsc 54, 46, 78, 39, DCSS, USC 28, 49, 52, MSQ-114, 1A, 1C, 93A,B, 85A,B, 73, 60A, DKET, Commercial Off The Shelf (COTS) Satellite Assemblages

Promina 100/400/800 IDNX switching equipment, Integrated Switch Multiplex Unit(SMU),KIV 7/19, KG 84A, KG-194, KG-175 Trunk Encryption Device

Spectrum Analyzers, Signal Generators, Frequency Counters, Fireberd communications analyzer, and Power Meters

Certified Electronic Counter Counter Measures (ECCM) NET Instructor

PROFESSIONAL EXPERIENCE

(Sep 2012- Nov 2014) Satellite Telecommunications Technician ( SATCOM ), ENVISTACOM/ ROCKWELL COLLINS/DATAPATH DKET NORTH & SOUTH, BAGRAM AFGHANISTAN, RC EAST.

Held the postion of a Sr Telecommunications Engineer with Envistacom prior to contract end, and merger into Rockwell Collins. In support of PM/Win-T program.

Provided the command and staff with a working knowledge of Satellite communication systems, and antenna theory in the Ku, Ka, X-band frequencies

Provided an interface with CPN, JNN, and SNAP Terminals utilizing TDMA/FDMA configurations

Provided a basic knowledge of Data/Network routing principles, and applications as needed

Operated and Maintained the Deployable Ku Band Earth Terminal (DKET), and it’s associated equipment which included i.e. Satellite Control Unit, LNA/LNB receiving equipment, Fiber/Coax/Ethernet cable creation and installation, Up/Down converter theory & Configuration, Network & Data diagnostic equipment, HPA/TWT/SSPA installation, and tuning, L-Band routing & switching, installed & Fault isolated FDMA/TDMA Satellite modems, applied RF test equipment to ensure maximum communications effectiveness.

Scheduled Authorized Scheduled Interruptions (ASI)

Maintained reporting policies during outages to higher authorities in a timely manner.

Trained Military personnel on the operation, maintenance, troubleshooting, and reporting procedures of a satellite communications facility.

(Feb 2010 – Nov 2011) Senior Satellite Communications (SATCOM) Technician, ITT INDUSTRIES, SYSTEM DIVISION

Network Operations Center (NOC) Sr. Satellite Technician for the COALITION MULTINATIONAL NETWORK (CMN) at Camp Victory Base Complex Bagdad Iraq

Provided an extention to the Camp Victory Strategic Network communications for coalition multinational forces on the move during OPERATION IRAQ FREEDOM/OPERATION NEW DAWN.

Provided site surveys for newly established Forward Operating Bases (FOB) in preparation for installation of VSAT terminals.

Provided commissioning, and decommissioning of 20 Vsat communications remote terminals via Via Sat Linkway 2 communications modem, Network Routers, and Switches.

Ensured Commanders had reliable primary,and redundant communications in case of primary failure ie; JNN, CPN, SNAP configurations.

Trained newly assigned personnel on the iDirect/Linkway installation of Bootfiles, maintenance, and acquisition of Satellite.

Provided 98% reliability of the HUB Master Reference Terminal (MRT), and it’s Alternate in support of the 160th Sig BDE assets.

Monitored all Remote terminals, Modems, Routers, and Switches through “What’s Up Gold” software, and Network Management System (NMS).

Performed Out of Band Management, and Budget analysis trends utilized for Commanders Briefs.

Coordinate authorized scheduled outages (ASI) for the purpose of maintenance.

Report all unscheduled outages and anomalies to the Regional Network Operations Support Center (RNOSC) Via Remedy reporting system.

Operated the Fly Away Terminal USC 60A at FOB CSC Scania Iraq providing command and control communications to Commanders and subordinate units during Operations Iraqi Freedom and Operations New Dawn

Cross trained and certified as a Technical Control Technician

Monitored status and performance of Transmission and switching systems, local and wide area networks, and subscriber equipment.

Operates equipment to verify end-to-end circuit, system, and network signals to meet minimum standards.

Configures circuits, systems, and networks based on standards, traffic patterns and results of quality assurance tests.

Localizes failures, performs operational adjustments, and reconfigures circuits, systems and network equipment.

Operates cryptographic equipment to test, reset, and rekey. KG 84A, KIV-7/19, KG194, KG-175.

(2006 – 2009) Senior/Lead Instructor, Dimensions International, Inc. /Honeywell Technology Solutions, Inc., Columbus, GA.

Acted as the Subject Matter Expert (SME) on Thermal imaging equipment, and Thermal Theory.

Planned and lead both Platform and Hands-on Training. Administered both written and hands-on proficiency tests to Soldiers in the effective operation and maintenance of the US Army Communications and Electronics Command. (CECOM) Night Vision Labs Driver Vision Enhancement (DVE) Forward Area Detection System ( FADS), and Long Range Scout Surveillance System (LRAS3) C4ISR Technologies.

Performed new and revised task analysis for the resulting operator and user level tasks. Conducted task and learning analysis for assigned equipment. Developed, revised and evaluated training completeness, technical accuracy, and compliance with the TRADOC Regulation 350-70 and associated policy and regulations.

Continually updated Master Instructional Materials based on both system and equipment enhancements across a spectrum of US Army Combat Vehicles - Abrams, Bradley, Stryker, MRAP, UAHMMWV and more.

Prepared for each Training Mission and pre-ship Training Materials based upon the system to be trained and the different vehicle configurations on which the system is installed.

Worked with military unit training Officers to schedule the training times for maneuvering and non-maneuvering units in both combat and non-combat zones.

Conducted Platform Training for US Soldiers and administer both written and hands-on proficiency tests on Operating the System, Performing System Troubleshooting, and Basic System Maintenance and Care.

Provided proficient Hands-on Road Exercises for US Soldiers and administer proficiency tests on Operating the System, Performing System Troubleshooting, and Basic System Maintenance and Care.

Completed written Situation Reports (SITREP) and the final After Action Report upon completion of the training which is provided to the on-site PM Night Vision Program Management Office Representative and the Prime Contractor.

Assisted in the development and milestones in accordance with life cycle management and to support the unit requirement, and the commander’s intent.

Provided any assistance to the on-site Ft. Belvoir Night Vision Labs Program Management Representative during the training process.

(2004 - 2006) Field Engineer/Senior Communications Systems Installer, General Dynamics/Signal Solutions, Norfolk, VA

Provided design guidance, engineering, installation testing, and cut-over support for the provision and installation of a Command, Control, Communications, Computer, and Intelligence (C4ISR) Information System in support of the Defense Threat Reduction Agency Operations Center (DTRA-OC) Ft. Belvoir Virginia.

Provided on-site engineering support supervision, and customer training during the installation and cut-over phases of the project to ensure proper installation and coordination of minor design changes that could be required due to site conditions or unforeseen issues that arise during installation.

Additional projects included Satellite Communications (SATCOM) Heavy Terminal/Medium Terminal modernization (HT/MT modernization) in support of PM/DCAT utilizing SATCOM Restoral Terminal (RT) throughout the Defense Information’s Systems Agency.

(2002 – 2003) Quality Assurance/Mechanical and Electrical Engineer, SAIC, Sterling, VA

Responsible for reviewing and interpreting engineering blue prints implementing ISO 9001 standards to ensure that Engineering Designs are manufactured to design specifications.

(2001 – 2002) Deputy Sheriff, Corrections Officer, Dinwiddie County, VA Sheriff’s Department

Responsible for prisoner motivation and schedule compliance.

(1999 – 2001) College Student, ITT Technical Institute, Richmond, VA

Successfully studied for and was deferred an Associate’s Degree in Electronic Engineering Technology.

(1995 – 1998) Super High Frequency Satellite Systems Section Chief, US Army Special Operations Command (112th Signal Battalion, Special Operations, Airborne)

Supervised a Super High Frequency Satellite Section in the 112th Airborne Signal Battalion.

Provided command and control over Tactical and Strategic Satellite systems in support of globally deployed Special Operations Forces.

Responsible for the welfare and training of 25 assigned soldiers to include their Communications Assemblages.

Developed briefings for the Command and Staff with the ability to make quick and decisive communications plans.

Responsible for the inventory, Frequency Management coordination, deployment, installation, operation, and maintenance of communications equipment.

(1994 – 1995) Battalion Training Non-Commissioned Officer 36th Signal Battalion, US Army, Korea

Responsible for the delivery and execution of training across the Battalion directed by the Department of Army

Managed and administered the Battalion Training Program for 240 US Soldiers and 50 Korean Nationals.

Planned, coordinated and supervised all aspects of training to ensure that maximum participation, completion, and all safety precautions were understood and followed.

Provided the Commander with Quarterly Training Briefs (QTB) in order to statistically view command posture on training.

(1987 – 1994) Satellite Communications Quality Assurance Test Analyst/Inspector, US Army Information Systems Command, Information Systems Engineering Command, Ft. Huachuca, AZ

Provided Quality Assurance to ensure communication equipment stayed within manufacturers specifications

Performed Technical Evaluations and Acceptance Tests of Satellite Earth terminals.

Provided technical support for related unresolved problems on a worldwide basis.

Developed and refined testing procedures of Satellite Earth terminals.

Evaluated new test equipment and methodologies to be included in the Technical Evaluation Program.

Identified operational, logistical, and maintenance procedures that required enhancements.

(1984 – 1987) Satellite Communications Electronics Technician – Supreme Headquarters Allied Powers Europe (SHAPE) Chieveres, Belgium

Provided Command communications for the Supreme Allied Commander Europe (SACEUR).

Deployed the Army’s first An/GSC 49 Jam Resistant Secure Communications (JRSC) terminal.

Graduated the 7th Army’s Security Managers Course in Vilseck Germany.

Responsible for the Physical, Personal, Information, and Comsec security for the Battalion.

(1982 – 1984) Satellite Communications Ground Station Repair Course Instructor, US Army Signal Center and School, Ft. Gordon, GA

Training developer responsible for training material to include lesson plans, student handouts, instructional media packages, and test packages.

Assisted in the development of new equipment systems training documentation and performed all associated tasks involved in fielding to all proponents.

Responsible for the training Tri-Service (Army, Navy, Air Force) service members in Satellite Communications Ground Station Repair.

Trained service members on how to operate and schematically troubleshoot heavy, medium, and light satellite terminals to the lowest replaceable unit.

Trained service members in the proper use of test measurement and diagnostic equipment.

Areas of expertise: Controllers course, Electronic Counter-Counter Measure (ECCM) net team member, USC/ 28 Spread Spectrum Multiple Access (SSMA), and USC/66 Defense Communications SUB System (DCSS).

Trained students with additional skill identifiers on the SATCOM Controllers Course (1A).

Extensive travel, globally trained new equipment throughout the Defense Information Systems Agency (DISA).

(1982) Basic Instructors Course, US Army Signal Center & School, Ft. Gordon, GA

Learned the principles of learning and teaching methods and how to develop training courses and materials.

(1978 – 1982) Strategic Satellite/Microwave Systems Operator and Satellite Communications Ground Station Repairman, US Army Signal Center and School, Ft. Gordon, GA

Served as a Strategic Satellite/Microware System Operator.

Responsible for testing circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.

Tested required, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observations.

Repaired or replaced faulty equipment such as defective and damaged wires and switching system components.

Demonstrated equipment to customers, explained how it was to be used, and responded to any inquiries or complaints.

Trained as a Satellite Communications Ground Station Repairman responsible for troubleshooting and repairing various models of SATCOM Terminals.

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