Customer Service Sales

Jila Davoudzadeh

*** *** ***** ***** ** Manhasset Hills NY 11040

Cell# 516-***-**** *******@*****.***

Objective:

A competent professional with over 15 years of experience in any area of Banking and clearly dedicated individual who has an ambition to succeed in any given environment, and always up to a challenge whatever the situation Maintained good relationship with the staff and clients, while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Organized detail oriented able to handle multiple tasks simultaneously.

Work experience:

Personal Banking Representative

07/2010-02/23/2015 Citi Bank – County Seat- New York

Establish, develop, retain, and deepen long term relationships with current and potential customers in the community.

Responsible for offering and selling financial products, services, credit cards, CD’s, IRA’s, and loans for both consumer and small businesses.

Perform tasks such as opening deposit accounts, taking loan applications, researching, resolving account-related problems, and responding to customer inquiries. As well as make sure that customer needs are met, and that their questions are answered.

Build new customer relationships through sales initiatives and telemarketing.

Process daily potential overdraft and uncollected items within credit authority.

Approve Currency Transaction Reports CTRs

Business Banking Representative

4/2007-4/2010 Quontic Bank-Great Neck New York

Prospect new clients through community involvement, telemarketing, and outside sales.

Demonstrate Social Responsibility through community volunteerism.

Open new accounts and cross-sell to new and existing customers.

Manage and exceed all sales and service functions and goals.

Ensure entire banking center is in compliance with all applicable laws, regulations, bank policies and procedures.

Manage and exceed all sales and service functions and goals..

process consumer and commercial loans and all related paperwork.

Have authority to create and release wires through the Federal Reserve.

Customer Service Representative/ Head Teller

8/2004-4/2007 North Fork Bank – Albertson-New York

Met and/or exceeded sales goals in customer and business products.

Assisted in problem solving teller terminals, helping proof tellers, and perform senior teller functions when assigned to in-store location.

Participated in staff development through training.

Provide daily report (opening-closing –overdraft)-Maintenance ATM

Education: Tehran University

Bachelor in Business Management.

Diploma in Mathematics.

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