Customer Service Sales Representative

Vanessa Tang

**** ******* ***, ********, ** ***** 626-***-**** ******************@*****.***

Objective

Seeking a position where there’s growth opportunity and where my professional experience and multilingual skills can be fully utilized.

High Lights

- Extensive experience in the area of e-Commerce and customer service

- Fluent in English, Mandarin, Cantonese, and Vietnamese

- Excellent interpersonal skills

- Mature and responsible

- Hard working and reliable

- Detail oriented

Experience

CUSTOMER SERVICE AND SALES REPRESENTATIVE VITASPRINGS.COM JULY 2005 - PRESENT

- Negotiate with wholesale merchants to acquire products for e-Commerce store.

- Fulfill phone orders, address customer inquiries and complaints including product delivery,

damages, and returns.

- Handle account receivables using Peachtree Program and Microsoft Office tools.

- Other responsibilities include invoice reconciliation, customer order fulfillment / status

reports, and inventory control.

- Assume management/supervisory roles and responsibilities during manager / owner’s absence.

ONLINE STORE SALES ASSOCIATE IHEALTHTREE.COM NOV 2001 – JULY 2005

- Handled online purchase orders and all customer related matters.

- Worked closely with warehouse personnel to ensure timely delivery of products to customers.

REAL ESTATE BROKER ASSISTANT DIAMOND COAST PROPERTIES SEP 1996 – NOV 2001

- Coordinated with selling/buying agents and escrow officers to ensure real estate

transactions went smoothly.

- Prepared loan packages and submitted to lenders under broker's supervision.

- Answered phone and performed general office administrative duties.

OFFICE ADMINISTRATOR ALHAMBRA OPTOMETRY SEP 1993 – SEP 1996

- Duties included answering phone calls, managed patient records and insurance billing

- Performed patient interviews and pre-exam duties under Doctor's guidance.

Education

EVERETT COLLEGE 2010 - 2011

Completed course studies in Pharmacy Technician and successfully passed the State Exam to become certified as a licensed Pharmacy Technician by the California State Board of Pharmacy.

MT. SAN ANTONIO COLLEGE SEP 1996 – DEC 2000

Completed over 50 Semester Units in General Education and Courses in Real Estate

MARK KEPPEL HIGH SCHOOL SEP 1996

High School Diploma

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