Manager Customer Service
Resume:
MADALAISRAEL, RPN
Scarborough, ON, M1B 6J6 ************@*******.***
Dear Hiring Manager
As a very credible nurse I have earned a reputation as a caring and compassionate individual with an unselfish desire to work effectively with patients and their families as well as with physicians and other medical professionals. Which I founded greatly aligned within your company Client/Family- centered and community -based approach.
I have excelled in jobs in various types of environments including Nursing homes, Bilingual Case Worker and Nurse Case Manager for short Term Disability. Being a continuous learner, I have embarked on the journey to obtain my Bachelor’s Degree in Nursing at the Athabasca University.
I have taken the opportunity to list some of my qualifications and skills as they relate to your requirements:
College of Nurses of Ontario certified (CNO) as well as Diploma (RPN)
A couple of my distinctive areas of competence are:
a.Medicine Care Nursing and b. Geriatric. Within the Medicine Care setting, on a skilled nursing floor, I am in charge of a 45 patients’ facility and the staff. I provide patient care in support of the nursing staff, taking full assessments,performing catheters, and monitoring and changing IV bags. Through this I acquired valuable transferrable skill that considered an asset in Palliative Care
Outstanding experience in pain and symptoms management and end-of- life care
Problem-solver with ability to communicate effectively implementing high volume of knowledge of the impact of psycho-social factors on palliative clients
A continuous advocate for patients and their families especially in issues of safety and client care
Proved to be a team player and strives to transfer knowledge in order to support best practice
Flexible to work all shifts and possess a valid g driver’s license
It takes a lot of diligence and compassion to show up each day and tirelessly do what one is passionate about. This is who I am, and once given the opportunity, will certainly be a team member who you can turn to for answers to solutions. Passion and drive to excel at good patient care requires a solid foundation in nursing practice, countless hours, prioritization and good communication skills. This is what I possess.
I am available to start immediately, and would like to schedule an interview with you at your earliest convenience. I look forward to hearing from you.
Thank you for your time and perusal.
Sincerely,
Madala Israel. Encl: Résumé
MADALA ISRAEL,
17 MillcarDr. : 416-***-****
Scarborough, ON, M1B 6J6 ************@*******.***
REGISTERED PRACTICAL NURSE
Professional Registered Practical Nurse with extensive practical hands -on experience: flexible to work day, evening, night, weekend shifts as well as on call or overtime. Well rounded about psycho social analyse to provide the best service for patient
Key Performance Indicators
End life care CNA certificate Patient counselling& support
Medication Administration Client Advocacy Bilingual- French and English
Head-to-Toe Assessment Geriatric care Leadership & Team Building
Evidence based best practice Customer Service Nursing Care plan
Valid Driver licence problem solving Wound Care
EDUCATION:
Diploma– Registered Practical Nurse - Boreal College, Sudbury, ON.
Certificate - Chronic obstructive pulmonary disease (COPD)
Certificate: Standard First Aid CPR /AED level HCP
Certificate Infection Control
HANDS-ON SUCCESS
Registered Practical Nurse - AltamontNursing Home Toronto, Ontario 2010- present
Developed strong therapeutic relationshipsby invest in client centre approached that resulted in meeting client needs
Provided best support to clients with a terminal illness
Conducted Nasal-Gastric tube feeding and maintenance for patients in critical care or the elderly.
Assisted patients with transferring, ambulation and with assistive devices such as canes or wheelchairs.
Performed head to toe assessment and document patient histories
Administered prescribed medications orally or by subcutaneous or intramuscular injection
Bilingual NurseCase Manager Short Term Disability –Oncidium Health Group 2012 -2014
Conducted case assessments and clearly explain the disability management process and gather information for assessment purposes resulted inclarityapproval or denial of claims.
Oversawall documentation process, including application forms, medical information, and items from other insurers resulted in ease of interpretation and quicker decisions on each case.
Assesses and planned for quick return to work for employees in short term disability.
Bilingual Health & Wellness Caseworker, AmerisourceBergen Canada 2012 -2012
Ensuredand provided appropriate medical documentation andsupport to patient when required and requested.
Ordered and adhered to case-management protocols, including clinical monitoring, data collection, on-going patient development, therapy disruption/discontinuation monitoring.
MADALAISRAEL, RPN
17 MillcarDr. : 416-***-****
Scarborough, ON, M1B 6J6 ************@*******.***
Reported all adverse events such as migraines, allergic reactions or side-effects of medications to the assigned units and liaison with primary healthcare providers.
Notified FDA in less than 24 hours that triggered positive and much appreciated feedback from drug companies.
Bilingual Health services Nurse Case Manager, McKesson Canada 2010 – 2012
Performed HCP and patient registration activities, according to program protocols and applicable departmental procedures that resulted in smooth patient admissions.
Reviewed, analyze and validate information provided by patients and HCP’s for accuracy and completeness to ensure initiation of services.
Gathered pertinent information and coordinate patient’s access to infusion services, as well as conduct follow-up activities related to infusion services.
Liaised with physicians’ offices, infusion services providers and other parties to provide comprehensive and coordinated service to physicians and patients with Multiple-Sclerosis.
Registered Practical Nurse - Hellenic Care for Seniors Scarborough, Ontario 2009 -2010
Delivered head to toe assessments for Alzheimer’s patients and accordingly prioritized workloadoutcomes with team.
Prepared precise dosages of medication in accordance with physician’s guidelines thereby conforming to strict
protocols.
Performed a range of motion exercise with patients and positioning for better mobility and fitness.
Cleaned wounds and lesions, carefully removed stitches and clips as required on a regular basis without incident/injury.
Monitored medication and helped give enemas to normalize bowel movement.
Identified any deterioration in patients’ health status and immediately reported to appropriate superiors who then took the necessary action. Result: timely communication helped save lives and prevented worsening condition.
Registered Practical Nurse - Craiglee Nursing Home Toronto, Ontario 2009-2008
Developed therapeutic relationship with patients and family while providing sensitive care
Documented nursing process, patient status, care and services. Assist with invasive and non-invasive procedures. Cleaned work areas, instruments, and equipment after use.
Performed/assisted with the collection of laboratory specimens and other samples as required. Label specimens appropriately and dispatch specimens to laboratory.
provided pain management through pharmaceutical and non-pharmaceutical interventions
provided tracheotomy care and catheter insertion
Developed therapeutic relationship with patients and family while providing sensitive care
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