Professional Administrative Assistant

JOSEPHINE RUSSO

Cell: 239-***-**** * Email: *****.*********@*****.***

PROFILE SUMMARY

Professional executive administrative offering a unique combination of extraordinary customer service, robust organizational, creativity and time management skills, along with my sales background to have the ability to easily transferable into a variety of positions with absolute integrity. My goal is to work with the productivity objectives and targets aimed at the achievements of the company’s short and long term. These following words truly describe my personality perfectly are: Outgoing, leadership, dependability, attentiveness and respectful. I credit my success in surrounding myself with great people, through experiences and the gathering of knowledge. My focus is to Do it right and have a rewarding opportunity in any business environment

PROFESSIONAL EXPERIENCE:

MACY’S - OCEAN COUNTY MALL, TOMS RIVER, NJ

SALES SPECIALIST – MEN’S DEPT. SEPTEMBER 2014-PRESENT

Demonstrated advanced merchandise knowledge, build and achieved beyond personal sales and Creating “MAGIC” in opening new Macy’s accounts for customers. In addition to working very closely with sales team to meet store sales goals, took an entrepreneurial approach to grow customer base by providing excellent customer service by informing clients of upcoming promotions and sales events. Inspiring the customer to buy and to celebrate the purchase, handle all returns courteously. Search and contacted other store locations to place order for merchandise availability for customer.

SAK’S FIFTH AVENUE/OFF 5th AVENUE, ESTERO, FL

SALES ASSOCIATE SEPTEMBER 2013-SEPTEMBER 2014

Facilitated admirable service by selling discounted better women's clothing to an upscale client base and advice on the latest fashions. To build and keep strong bond with new and existing clients by informing events and special promotions via telephone Reached and/or exceeded daily and monthly sales goals; included in turning transaction into opportunities to open new Saks Fifth Avenue credit card accounts. Assisted customers with a speedy checkout at the end of their shopping experience.

CENTURY 21 SELLING PARADISE

PROFESSIONAL REAL ESTATE SALES PERSON MAY 2013 – SEPTEMBER 2014

Working as an independent agent in the sales and marketing of several new construction subdivisions, ranging from townhouse, condominiums to custom homes and Performed contract negotiations for residential property and vacant land.

Consulted with new clients for home sales based on income, credit history, and employment history.

Analyze lists of properties that are compatible with client’s needs and financial resources.

Solicited new listing via postcard mailings, door hangings, door knocking, and cold calling.

Developed marketing plans for each listing, which includes the implementation of internet advertising, creation of marketing materials, mass mailings, print ads, Realtor® open house promotions, and networking.

Coordinated sales process from contract negotiations to the execution of services such as inspections, financing, and title services.

THE COMMONS CLUB/THE BROOKS

FRONT DESK COORDINATOR OCTOBER 2013- JUNE 2014

Appointed an opportunity for temporary position contract to learn and grow in coordination and administration of the membership sales, communications and for growth in membership sales. Commons Club is the exclusively private club which offers unique membership opportunities to homeowners within the community of the Brooks.

Establishing relationships with current and potential members.

Assist with selling memberships by conducting and collaborate information to prospective member tours and explaining the program.

Vested with procedural knowledge of Club principles, documents, and policies which allow me to have complete proficiency and awareness of the services we furnish.

Coordinated with Membership Director and Food and Beverage team on setting up all planned activities and administered all event registrations.

Maintain proper use of membership database, contracts and forms and assist with other administrative duties.

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JOSEPHINE RUSSO RESUME-CONT’D

BONITA BAY GROUP/TAYLOR MORRISON

ADMINISTRATIVE ASSISTANT AUGUST 2006-NOVEMBER 2012

Achieved working for the affluent, 524-acre Cape Coral gated family community, created by a premier southwest developer Bonita Bay Group, in which we delivered consistently outstanding results in creating the most sought out community in SW Florida.

Provide administrative and clerical support to the General Manager on matters relating to the Welcome Center, governing docs, community and design review guidelines, implement future action plans, outline fiscal year budgets, and discuss new opportunities for new home sales growth.

Greeted and educated up to 20 clients per day on the features/benefits of the community.

Consolidated operating budget by saving $70,000 a year by reducing waste, unnecessary office expenses and effectively managing the office petty cash.

Participate in weekly staff meetings; reporting on various issues within the community.

Interact with the neighborhood representatives and residents daily.

Participate in department and company committees as needed.

Special talents include participate in the creative marketing techniques and the developer’s incentive programs, host awareness and prospecting events to create fresh ideas to drive traffic to our community.

Multi-skilled as administrator for HOA functions such as processing all new sales, resale and leasing information, special projects, typing correspondence to homeowners, and organize records.

Generated the production and distribution of a wide variety of reports and produced quarterly new home sales, process and code invoices to be submitted to accounting and other reports as requested.

Self-promoting the community by regular Promoted community sales at Trade show, conventions and broker presentation and distribution of marketing material to various broker offices.

GULF COAST REALTY

PROFESSIONAL REAL ESTATE SALES PERSON DECEMBER 2004-AUGUST 2007

After moving to Cape Coral, Fl., I began my career in real estate and implemented a series of innovative new promotional ideas in this highly competitive arena. When the opportunity arose to join the Bonita Bay Group, I gladly accepted the challenge.

NEW YORK CITY SANITATION DEPARTMENT

ADMINISTRATIVE ASSISTANT - 5 CAREER ADVANCES WITH ONE EMPLOYER OCTOBER 1983-JUNE 2004

Maintained 21 years career at the Bureau of Cleaning & Collection, recording household refuse collection statistics by zone for all the NYC Boroughs and preparing data for the staff. I then moved up to Bureau of Waste Disposal, preparing the daily setup schedules for all personnel within three Victory Landfill facilities. In 1992 I was promoted to the Water Quality Monitoring department, assuming greater responsibilities in this larger group. I coordinated, processed and recorded data of all the Marine Transfer Stations within New York City. In 1997 I moved up to the Bureau of Building Maintenance and was in charge of the unit. In 1999, I was offered the opportunity to assume further responsibilities in the Bureau of Engineering reporting to the Director of Construction Engineering. I worked closely with a number of subcontractors, handled the administrative details and processed subcontracts that were submitted for approval.

EDUCATION

Academy of Real Estate, Fort Myers, FL – Graduated, Licensed Real Estate Agent 2004

St. John’s University, Staten Island, N.Y. - Coursework in Business 1993-1995

Berkeley Business School, Brooklyn, New York - Certified Administrative Assistant 1977

COMPUTER SKILLS

CRM- JONAS Marketing Program, POS Systems, Scanners, Multiple Listings System Databases

ACCOMPLISHMENTS

Received multiple awards from management for providing customer service exceeding expectation.

Century 21 Selling Paradise University Diploma

CRS - Certified New Home Specialist

Real estate and Customer Service knowledge by participating in training classes, seminars and required real estate education.

VOLUNTEER EXPERIENCE

Southwest Florida Harley Davidson Owners Club - Chaired on numerous events to raise awareness/money for causes such as, Easter Run, March of Dimes and for local charity runs.

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