Customer Service Manager
Resume:
Doris (Dee) Stone
Eid, OK 73703
580-***-**** ******@*******.***
OBJECTIVE
I seek a permanent, long term position with a secure and growing company. I would like to contribute to a winning team and provide a valued service while growing professionally, personally and intellectually. Relocation to a new area would be a plus.
WORK HISTORY
GENERAL MANAGER: Hari Om Inc (Sands Inn & suites and Home Away Suites)
July 2012 to Present
Full operations and responsibility of hotel business including HR duties, customer service, billing and payments, record tracking, maintaining financial records and balancing, supply order and inventory, incident tracking, follow up and reports of/to all departments, improvement processes, budget control, business promotion, making sure maintenance is completed quickly/efficiently, keeping all permits, documents and files in legal compliance, employee coaching and development and issuing regular reports to owners and other institutions.
SPECIALIST/IMPLEMENTATION: ATT Mobility
June 2009 to Aug 2011
Track inventory, accounts payable/receivable, work-order tickets, meet budget requirements/deadlines, process PO/revisions to PO, issue reports, meet compliance deadlines, data entry for all Oklahoma cell sites. Supply chain tracking and reconciliation. Cost-accounting, liaison to national turf vendor including reconciling inventory/shipments and working with PM groups to ensure completion at both ends on time.
Regional Administrative Assistant: ATT Mobility (Formerly Dobson Communications)
May 2006 to June 2009
Administrative duties to CTO and 54 person team for 5 state region including budget spread sheets, presentations, inventory and maintenance records, training and travel arrangements, corporate card reconciliation, accounts payable, purchase orders, weekly reports, fax, copy, postage meter, scanner and other office duties as requested and required. Also worked divest market policy and merger business when purchased by ATT. Vendor liaison for financial goals.
Customer Service Operator: Four Foley’s Answering Service
Feb 2006 to June 2006
Customer service, locating proper person for a task/problem and connecting via phone, computer record keeping, all needed office procedures in a very busy environment, coordinate sales and promote business.
Tax Preparation and Consultant: Doris Stone – Self Employed
July 2000 to Jan 2006
Prepared individual tax statements for clients using PC software, advised on tax plan for current year, electronically filed returns and effectively promoted my business.
Executive Administrative Assistant: American Red Cross
Aug 1999 to June 2000
Office management, scheduling, bookkeeping, filing, billing, accounts payable/receivable, bulk mailings, grant proposals, fund-raising and organizing events, desktop publishing of brochures and newsletters, community assistance, phone operations, various office machines use.
Secretary/Receptionist: Health Audit Recovery Services
May 1998 to Dec 1998
Set up and maintained filing system for new company, customer service via phone and mail, accounts payable/receivable, computer data bookkeeping, fax, copier, typing, and various office procedures.
Caregiver/Owner: Stone Family Daycare
Oct 1997 to May 1998
Home daycare and computer records including tax records, expenses, cost accounting, time sheets, meal prep, and direct supervision of children. Also home-schooling for two children.
Office Manager: Evers & Son Construction
Oct 1996 to Oct 1997
Set up and maintained all office responsibilities including filing system, payroll, employee records, workers compensation claims, supply orders, accounts payable, and phone operations.
Assisted with build projects and keeping deadlines for a large pipeline project. Secretary to President and two foremen.
Assistant Manager: Hutchinson Oil
Jan 1994 to Aug 1997
Banking, Time sheets, ordering, cash register, daily books, customer service, credit card machine, scheduling and general management of employees and store.
Night Auditor/Bookkeeper: Executive Inn
Aug 1992 to Apr 1994
Daily and monthly financial records, payroll, customer service, cash register advertising, banking, supervision of staff and maid activities, scheduling.
EDUCATION
Port Byron High School Graduate, Port Byron NY
Major in business/Office
Bryant & Stratton Business Institute, Syracuse NY
Major in Legal/Business
Amateur Radio (Technician Class) FCC License, Current and active
H2S Certified (recently expired)
CPR & First Aid (Recently expired)
COMPUTER SKILLS
MS Excel, Word, Works, Power Point, Outlook
Basware, Atlys, Lawson, NORAD, Oracle
Google notes, docs etc.
Adobe and MS publisher for desktop publishing brochures and electronic newsletters
Typing, 10-key, fax, copier, scanner, cash register business phone operations, Dictaphone, computer/internet, printer, postage meter
Minimum 10+ years’ experience in all in an employment situation and to employer’s satisfaction.
CIVIC INTERESTS
2 YEARS ON Head Start Policy Council/Head Start volunteer
Sooner Council Girl Scouts
American Red Cross
Fund-raising with various groups
ADDITIONAL NOTE:
10+ years general sales experience
12+ years of executive experience in finance, hotel/restaurant/hospitality, insurance, manufacturing, management, office/secretarial, non-profit organizations, real estate and communications fields
12+ years upper management experience in finance, hotel/restaurant/hospitality, communications and management
10+ years of experience in special projects meeting deadlines and coordinating events in an efficient and timely manner
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