Technical Support System Administrator

MUSTAFA KHAN

****, ********* ******* ****, 905-***-****

Mississauga, Ontario, L5M 6X5 *******@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Over 8 years experience in Windows Server System Administration / Desktop Support.

Certified (MCSA 2008, MCITP, MCTS (AD), MCTS (Windows 2008 Server, CCA, MCSA 2003, MCP, Network security, Computer Fundamental, Computer/ Network Technical Support

Extensive experience in installation, administration and networking LAN/WAN

Thorough knowledge of Windows Server 2000/2003/2008/2008R2, AD 2003/2008; Microsoft Exchange 2003/2007, SQL Servers, IIS, ISA, Citrix, Linux TCP/IP, Ghost

Active Directory Services; AD, Group Policy Objects (GPO); Group Policy Management Console (GPMC),OU, DNS, TCP/IP, DHCP, VPN, WSUS, ISA, SMTP, POP3

Expertise in Installing, Configuring and upgrade Windows XP/Vista.7/8/2003/2008, application software, hardware devices/drivers, installing and managing Firewall and Antivirus securities.

Have strong initiative and positive attitude

Able to work independently, excellent team player and enjoy working with people from diverse backgrounds

EMPLOYMENT HISTORY

Your Mobile Canada (IT Technician) July 2013-Precent

Troubleshooting, maintenance and Repairing equipment, laptops. Desktop. Printers, Mobiles, I Phone, I Pad, IPod, Blackberry for up to 10 customers on a daily basis

Installed, update and repaired PC Software/hardware, including HP/Dell/Apple desktop, laptop, printer, completed internal disk, memory, WIFI, video card Installation and replacement. Configured TCP/IP on LAN and WAN interfaces

Installing Windows XP/Vista/7/8

Removing virus, Recovering data, Restoring data, Upgrading computer hardware, software

My Tech Electronics Canada (IT Technician) March 2013 – June 2013

Troubleshooting, maintenance and Repairing equipment, laptops. Desktop. Printers, Mobiles, I Phone, I Pad, IPod, Blackberry for up to 10 customers on a daily basis

Installed, update and repaired PC Software/hardware, including HP/Dell/Apple desktop, laptop, printer, completed internal disk, memory, WIFI, video card Installation and replacement. Configured TCP/IP on LAN and WAN interfaces

Installing Windows XP/Vista/7/8

Removing virus, Recovering data, Restoring data, Upgrading computer hardware, software

M&M Constructions, UAE (System Engineer) 2008 – 2012

Designed, Installed, configure, and administering Windows Server 2003/2008/2008R2, Active Directory, DNS, DHCP, MS Exchange Server 2003/2007, Citrix, Linux

Install, configure, and administer Windows based Operation system Windows XP/Vista/7/8

Install Configure and administer Citrix connectivity from Head office to various sites.

Designed and administering AD, Group Policy (GPO),OU, DNS, DHCP, VPN, Printing, File Sharing, Mapping Driver, WSUS

Maintain ERP data backup, configuration, administration and Connectivity

Server upgrades: moved data stores from old server to new server for Exchange & SQL

Install, configure, and administer, Firewall and PABX System

Implementing, Managing & Troubleshooting Network Protocols & Services,

Upgraded anti-virus clients to server-based corporate version for centralized management

Installed many wireless access points, printers, and numerous other peripherals

Perform hardware & software troubleshooting and escalated technical support

CCS, UK System Administrator 2003 – 2007

Defines standards and procedures for information and technology systems.

Install, configure, and administer Windows server 2000/2003, Active Directory, DNS, DHCP,

Install, configure, and administer Windows based Operation system Windows XP/Vista

Designed and installed network and application infrastructure delivered by Microsoft based software solutions

Perform hardware and software troubleshooting, technical support and end users training

Dallah Hospital, Saudi Arabia System Analyst 1998 – 2001

Responsible for all data Maintain for Maintenance Departments (Bio-Medical, HVAC etc.)

Ensuring safety to ISO 9000 standard & collating safety data for ARAMCO audit.

Co-coordinator of the Hospital Information System (HIS) system, responsible for Support Services Division.

Overseeing the implementation of Compliance 2000 for Bio-Medical & Laboratory Equipment.

Responsible for all Support Services Division System for Maintenance & Upgrading

Responsible for all images designing for all hospital departments such as (Safety, Medical etc.)

Installed and configured operating systems (DOS, Windows, Windows NT)

Installed peripheral components and drivers, troubleshooting of hardware and software issues

EDUCATION

Diploma in Business Administrations, London College of IT & Management, UK, (2003)

Bachelor of Commerce – B.com, University of Jamshoro Pakistan (1993)

PROFESSIONAL DEVELOPMENT

Microsoft Certified IT Professional

(MCITP)

2013

Microsoft Certified System Administrator 2008

(MCSA 2008)

2013

Microsoft Certified Technology Specialist (AD)

(MCTS)

2013

Citrix Certified Administrator

(CCA)

2013

Microsoft Certified Technology Specialist (WS 2008)

(MCTS)

2013

Microsoft Certified System Administrator 2003

(MCSA 2003)

2009

Technical Help Desk (Microsoft)

Brain bench

2013

Network Security

Brain bench

2012

Computer Fundamentals (Win 7)

Brain bench

2013

MS Windows 7 Desktop Administrator

Brain bench

2013

MS Windows Server 2003 Administration

Brain bench

2006

Master Computer Fundamentals (Win XP)

Brain bench

2003

Computer Technical Support

Brain bench

2003

Network Technical Support

Brain bench

2003

Microsoft Certified Professional

MCP

1999

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate