Manager Customer Service
Resume:
DONALD J. PAPE
Dear Hiring Professionals:
I am currently seeking a challenging and rewarding position which will utilize my in depth knowledge and motivational leadership style. I graduated with honors from the University of Phoenix earning a Bachelors degree in Business Management. With over thirty years experience in management positions, I would welcome the opportunity to put my expertise to work for your company.
As a Service Center Manager for a major transportation company, I managed all operational aspects of a trucking terminal. This encompasses supervising a staff of 72 employees which included supervisors, drivers, dock workers, and clerical assistants, scheduling shipments to maximize truck space and route efficiencies, and managing a profitable operation. As a traffic manager for a warehouse operation I was responsible for making sure all the freight was moved in a timely fashion at a fair price.
Among my strengths I include highly motivational skills in supervising employees from diverse cultural and economic backgrounds in both a union and nonunion environment. Respecting the individualism of each employee and fostering a spirit of team work has been successful in obtaining maximum productivity and cooperation. With an eye for efficiency, I have instituted several procedures that improved overall operations and lowered operational costs. After you have reviewed my attached resume, please contact me to discuss how my talents and qualifications could benefit your company in achieving future profitability objectives. I look forward to hearing from you soon and thank you for your consideration. Sincerely,
Donald J. Pape
Enclosure
PROFESSIONAL PROFILE A college graduate with a Bachelors degree in Business Management; I have sharpened my managerial skills to peak performance as an effective manager with experience in freight movement, logistics, and warehouse management. A motivating leader who fosters a spirit of cooperation among employees to ensure maximum productivity and achievement of corporate goals. A cost containment professional that works with budgetary parameters and consistently achieves profit goals. A resourceful problem solver who analyzes processes and departmental procedures that can develop solutions to improve efficiencies. PROFESSIONAL EXPERIENCE Estes-Express,
Operations Supervisor Las Vegas, NV 2015 to 2015
0 Supervised a dock crew of 5 and driving crew of 15.
1 Responsible for city dispatch as well as road dispatch to get the trailers to destination quickly
2 Comply with all OSHA regulations concerning work environment and transporting hazardous materials by setting up weekly training sessions to identify any concerns.
3 Managed freight movement from the pick up to the delivery.
4 Manage equipment maintenance to keep all equipment running smoothly by making it mandatory for operators to fill out the daily inspections report.
5 Efficiently controling costs, fuel and labor by coordinating drivers into the correct areas to lower dead head miles. Using minimal fuel and manhours to complete the job. UPS Freight,
Service Center Manager Albuquerque, NM 2007 to 2015
6 Set up weekly training sessions on how to work smart and damage free.
7 Developed new performance review standards to evaluate and develop team members.
8 Conduct daily meetings on safety issues, production goals, and damage claims to secure company assets.
9 Controlled costs by efficiently managing labor by setting shift hours to cover peak hours of operation.
10 Supervise the daily activities of the supervisors by training and developing team members to meet the demands of the facility.
11 Provided exemplary service to customers inquiring about the status of their merchandise.
12 Negotiated shipping rates with customers to ensure satisfaction at a competitive rate. Operations Supervisor Las Vegas, NV
Manage all aspects of freight movement in and out of the warehouse by overseeing shipping and receiving functions and maintaining inventory control.
Direct the activities of a staff of 60 employees in a union environment.
Responsible for productivity, staff training, scheduling manpower, evaluating employee performance, and maintaining a safe working environment.
Control costs by supervising employee’s functions by assigning and directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary and or corrective actions, making hiring and termination decisions.
Comply with all OSHA regulations concerning work environment and transporting hazardous materials by holding training sessions weekly.
Conduct daily meetings on safety issues, production goals, and damage claims to s ecure company assets.
Developed and prepared daily reports including production goals by conducting methodical examinations of the operation.
As the Human Resources Representative at the facility I followed principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Truline Corporation, Las Vegas, NV 2007 to 2007
Operations Fleet Manager
13Manage the activities of 35 regional drivers by setting start times to ensure on time deliveries
14 Dispatching and controlling backhauls to ensure lower fuel usage and lower deadhead miles as well as securing the backhauls.
15Manage the maintenance of tractors and trailers to keep equipment running smoothly.
16 Efficiently control costs, fuel and labor by coordinating drivers into the correct areas to lower dead head miles.
17 Developing a team spirit within the ranks causes a good working relationship. All the drivers have a can do attitude.
18 Comply with all OSHA regulations concerning work environment and transporting hazardous materials by holding training sessions monthly.
19 Conduct monthly meetings on safety issues, on time deliveries, and damage claims to secure company assets.
20 Developed and prepared daily reports including production goals by conducting methodical examinations of the operation.
CALPLY, Las Vegas, NV 2005 to 2007
Driver Manager/ Inventory control Manager
21Managed 34 employees by setting up shift start times to ensure lower labor costs and to provide coverage for peak business hours.
22 Ensure customer satisfaction by promoting on time deliveries by calling customers 16 hours in advance to provide for their needs.
23 Controlling inventory to ensure supplies are in stock when needed by changing policy in the warehouse. The warehousemen were to fill out stock cards when an item was running low and customer service were to check with the inventory control manager to order non stock items.
24Manage equipment maintenance to keep all machinery running smoothly by making it mandatory for operators to fill out the daily inspections report.
25 Efficiently control costs, fuel and labor by developing a work area grid pattern. The warehousemen had certain areas they were responsible for as well as the drivers had certain areas they were responsible for on deliveries. OLD DOMINION FREIGHT LINES, Des Plaines, IL 2003 to 2004 Operations Supervisor at a Consolidation Center
26Managed all aspects of freight movement to the local pick up and delivery runs.
27 Supervised a crew of 20 dock workers in a nonunion environment.
28Worked close with dispatch to reduce costs by making sure drivers in the area for pick ups.
29 Enacted a new safety program by conducting weekly meetings on safety issues and concerns. Our warehouse was 98.9% safe.
30 Set up weekly training sessions on loading and unloading trailers damage free. This reduced claims and brought the average to 97% claim free.
31 Comply with all OSHA regulations concerning work environment and transporting hazardous materials by setting up weekly training sessions to identify any concerns.
32Manage warehouse logistics by utilizing RFID scanning on all materials in the warehouse to give real time identification.
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