Customer Service Data Entry

Xochitl Rodarte

*.*********@*****.*** • 863-***-****

HEADLINER

Bilingual Career Executive Seeking Full Time Employment.

SKILLS/QUALIFICATIONS

Bilingual-Spanish/English,

Microsoft Office Suite, Business Organization,

Data Entry, Customer Service Experience, 50 WPM

WORK EXPERIENCE

Woodard Curran Inc., Winter Garden, FL November 2014- June 2015 Administrative Assistant

Assist Project Managers

Producing draft invoices on a weekly basis.

Logging draft bills and following up as necessary. Editing and preparing final invoices.

Entering/Processing new projects in the Accounting software system, Deltek.

Providing project financial reporting when requested by Project Managers and Project Assistants

Woodard Curran Inc., Polk City, FL February 2011- November 2014 Utility Billing Manager

Scheduled and coordinated the reading, billing, notices, and cutoff dates for the utility meter readers, utility clerks, and finance department.

Audit, verify, and post account adjustments prepared for the Finance Department Processing meter-reading load and unload reading routes to Neptune and Master Meter Handhelds. Determine High/Low, inaccurate usage on accounts, before preparing utility bills.

Prepare regular utility bills, final utility bills, work orders and delinquent notices

Prepare ACHA withdrawal monthly and give proper documentation to Finance Department.

Pursued collection of delinquent utility accounts, including preparation and mailing of final notices, established and monitored payment schedules, customer follow-up account research, prepared list of bad debt.

Prepare budget for department. Maintain financial records. Cash receipts and disbursements. Prepare daily bank deposits for checking accounts. Work closely with Accounting Department, end of month reconciliation

City of Lake Wales, Lake Wales, FL March 2008-November 2010 Utility Billing Specialist, Business Tax Specialist, Petty Cash Custodian

Scheduled and coordinated the reading, billing, notices, and cutoff dates for the utility meter readers, utility clerks, and finance department

Audit, verify, and post account adjustments prepared by Customer Service Department

Processed meter reading data; prepares regular utility bills, final utility bills, and delinquent notices

Prepared order supplies for the department monthly

Prepared annual budget for utility billing

Business Tax Contact person for the City, prepared and processed local business license for customers

Polk County Clerk of Courts, Bartow, FL June 2006-June 2007 Customer Service Specialist

Issued, processed, summoned, subpoenaed and notice of actions, typed form letters, memoranda

Responsible for cashiering large amounts of money, issue receipts

Assisted translating information to Spanish speaking customers. Answered multi-line telephone

HR Block Taxes, Lake Wales, FL December 2006-April 2007 Seasonal Tax Professional

Prepared income taxes for customer

Assisted translating to Spanish speaking customers. Answered multi-line telephone

Polk County Opportunity Council, Bartow, FL Oct 2004-June 2006 Receptionist

Answered multi-line telephone. Provided customer service, greeted and assisted clients

Responsible for Resource Center Rental tracking sheet, applications, money intake, receipts

Outgoing and Incoming mail pick up and log in

Translated documentation and help clients with translation

Assisted Human Resource Director in data entry, filing, scheduling interviews

EDUCATION

Bachelor of Arts - Accounting – Keiser University

***References available upon request**

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