Customer Service Manager

Shonesha Davis

Assistant Manager

Phoenix, AZ

***************@*****.*** - 602-***-****

To obtain full-time employment with a company that can utilize my work skills, interpersonal skills, and expand my leadership skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Manager

Circle K - Phoenix, AZ - April 2015 to August 2015 Responsibilities

Inventory,customer service,cleaning, sanitation,lottery,cash counts,stocking and other various duties Accomplishments

Speed,and great customer service

Skills Used

Interpersonal

Production Worker

MedPlast - Tempe, AZ - February 2015 to April 2015 Responsibilities

Quality control,packing,machine operations, light assembly,and shipping Accomplishments

Speed and accuracy

Skills Used

My warehouse skills

Call Center Agent

Eaton - Phoenix, AZ - May 2014 to November 2014

Responsibilities

Made out going calls as well as received incoming calls,account verification as well as customer retention,data entry, and customer servicing

Accomplishments

A go getting friendly attitude and excellent reviews on the handling of all callers. Skills Used

Customer service, data entry, and problem solving

Driver

Frosty Treats - Saint Louis County, MO - April 2013 to December 2013 Responsibilities

Driving and conducting ice cream sales.

Accomplishments

Highest sales in Oakville area.

Skills Used

Driving,Customer service, and inventory

Pharmacy Technician/Clerk

Express Scripts - St. Louis, MO - October 2012 to May 2013 Filling, ice picking and cooler selecting drugs, data correcting prescriptions Mail watching, and gathering verification of receipt from parcel services. Loading and unloading pallets and gaylords for daily pick up and receipt. Jewelry Associate

Wal Mart - Chesterfield, MO - April 2012 to January 2013 Intake and count of jewelry and apparel received shipment Jewelry sales, customer service, cashiering, lay-aways and ear piercing Conformation and retrieval of all dot com orders,module and shelve set up Assistant Manager

Dominos Pizza - St. Louis, MO - April 2010 to February 2011 Daily supervision of 5-8 team members

Customer service, food prep, inventory duties, cleaning,dishwashing,sanitation, Counting nightly monetary intake, making required deposits and store open and close P.A.S. Sorter

UPS Parcel Service - St. Louis, MO - April 2005 to July 2009 Scanning, lifting and sorting 10 - 50 pound packages for next day delivery Data Recovery / Data Entry for packages with missing or damaged label Drivers Helper Assistant home delivery of Christmas packages Assistant Manager Trainee

Jireh Resturant - St. Louis, MO - June 2007 to February 2008 Daily Morning Breakfast table setup

Cashiering for the designated shift and end of shift count Preparation of all catering dinnerware

Taking special cake and catering orders,dishwashing,sanitation, Serving the dinner bar as well as the seating area Cake and pie making and pre- prep

Automation Clerk

USPS Postal Service - St. Louis, MO - November 2004 to December 2004 Sorting mail parcels to the assigned zip code by automation machine Gathering mail parcels for packaging and 030 inspection 030 inspection of damaged missing address incorrect address ect. Scanning and labeling assigned mail parcels for next day delivery Automation Clerk

Social Security Administration - St. Louis, MO - June 2004 to August 2004 Computer entry of files to system, telephone transfer Mail reception and distribution, making assigned copies for distribution Locating files and organizing in numerical/alphabetical order EDUCATION

Bachelor's in Business

Grand Canyon University - Phoenix, AZ

2015 to 2017

NA in Pharmacy Technology

Vatterott - Berkeley, MO

2013 to 2014

Associate in Criminal Justice

Saint Louis Community College - Saint Louis County, MO 2009 to 2010

General Studies

Riverview Gardens High School - St. Louis, MO

2004

SKILLS

Management,production, dish washing, UPS World Ship,shipping,standing forklifts, pallet jacks,sorting,qc inspection... (4 years)

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