Maintenance Supervisor Customer Service

NIGEL P. VALENTINE

** ****** **** *****, ****** SC 29078

Home 803-***-****

Email *****.*********@*****.***

OBJECTIVE

To continue my 25 years of experience and establishing a career path in the areas of Maintenance Supervisor / Technician / Customer Service using my Social Behavioral Science Degree, Computer Systems Technology Diploma as well as past work experiences including my advance mechanical aptitude and qualifications.

EDUCATION

Bachelor of Arts 1997-2001

Major: Social & Behavioral Sciences GPA: 3.6

University of Alberta

Primary focus on specific behaviors that disrupt, exclude or otherwise negatively impact the person or group. Schools, public and private health agencies, workplaces and counseling may employ behavioral interventions. Behavior intervention is aimed at modifying negative behaviors through treatment plans, such interventions often rely on families, schools or other support systems to assist with monitoring, implementation and adjustment.

Computer Systems Technology 1998-2000

N.A.I.T. (Northern Alberta Institute Technology) Edmonton, AB

Related Course Work: Computer Systems Architecture, Computer Microprocessor Lab, Microprocessor Systems, Politics of Design, and Strategic Management of Technology. Innovation, Information & Decision Technologies for Industrial and Service Applications, Technical & Professional Communication, Network Administrator.

Awards: Dean’s List, Academic Citation for Exceptional Performance: “Politics of Design” course – Spring 2000

Special Skills, Licenses and Certifications

Computer Technician Diploma, A+ Certificate, Canadian Class 1 Dangerous Goods License, Defensive Driving Certificate, Heavy hydraulic Lifting Certificate, Universal HVAC Certified (OSHA Academy Effective Accident Investigation, Confined Space Entry, Personal Protective Equipment, Electrical Safety Basics, Emergency Actions Plans, Fall Protection Program, Fire Prevention Plan, Fleet Safety Management, Hazard Analysis Control, Occupational Safety and Health Supervisor, Preventing Work Place Violence, Safety Management System Evaluation, Safety Supervision) (Heavy Equipment Certificate consist of Front End Loader, Backhoe Operator, Dozer Operator, Grader Operator, 40 Ton Rock Truck, Forklift (Gas and Propane) Reach Truck, Scissor Lift, Pickers, Zoom Boom, First Aid and CPR Certificate, Suicide Prevention Course, Aboriginal Awareness, Medication Dispensing, Abuse Protocol Certificate and Non Violent Crisis Intervention.

EXPERIENCE

HVAC Mechanic August 2014 – Currently Brymak & Associates Ft. Jackson Army Base, South Carolina

As a Sub Contractor, my responsibilities included, overseeing the heating and air conditioning chillers and heat pumps throughout 2 elementary schools as well as the maintenance of appliances in the kitchen and also any plumbing and electrical issues that may arise from daily use. These units are 3 phase high voltage and not under 240volts so implementing safety is a must. I have to constantly build relationships and communicate effectively with Principals, teachers, and other vendors to make them aware of any service or preventative maintenance that will occur on any of the equipment. I do have a vast knowledge of carpentry, plumbing, electrical, appliance repair, HVAC and other issues that will occur in a home as well as any commercial building.

Maintenance Supervisor October 2013 – August 2014 Bluebird Property Management Columbia, South Carolina

My position as a residential maintenance supervisor entails demonstrating professionalism to all personnel, collaborating with residents, vendors, home owners and office staff to ensure all work orders are budget approved and completed in a timely and efficient manner. Each home is different and I am constantly encountering new challenges with split system air units to heat pumps. I also diagnose and repair gas and electric water heaters, roof leaks, plumbing issues, electrical problems, appliance diagnosis and repairs and all challenges that come with being a maintenance supervisor. Other responsibilities include ordering supplies, keeping a record of inventory and how many supplies are being used every week. I also perform ground duties which include lawn cutting, trimming and weed control.

There are approximately 125 houses and apartment units throughout the Columbia area that I oversee as well as performing market readies, scheduling vendors, painters or other services. Some of the properties maybe class A or the lower end of the scale.

Maintenance Manager / Supervisor January 2011 - October 2013

Polo Village Luxury Apartments Columbia South Carolina

Overseeing the property of 312 units on 14 buildings is challenging in itself. As a class A property Maintenance Supervisor my primary objective is to adhere to all residents’ maintenance requests in a timely and professional manner and making sure the property is a safe and enjoyable place for them to reside. I also delegate responsibilities to the technicians to ensure the work load is being met within a 24 hour time frame. My responsibilities also include scheduling specific vendors for painting, carpet cleaning and cleaning as well as scheduling for outside bidding vendors such as electricians, roofers, carpet installations etc. Ordering supplies as needed and keeping an inventory of all products that are currently being stored or used. My other responsibility includes overseeing the budget and staying within the margin that is budgeted for certain projects monthly. Every resident who has established a relationship with me on site, including my technicians and other coworkers can attest to my high quality standard of work. Because I deliver the highest quality of professionalism, building relationships and expertise in repairs, all of my residents ask for me specifically and not the other technicians when it comes to the hard problem solving tasks. I like to lead by example and not make my technicians do anything I am not willing to do myself. If you are looking for the best of the best and in need of high detailed quality of work then I am willing to join your team and offer 22 years’ experience of my services with gratitude.

Handyman Technician / Heavy Equipment Operator June 1991- August 2014

Contractor Cañada, USA, Puerto Rico, Trinidad

As a 21 year experienced Maintenance contractor I am skilled in plumbing, painting, electrical, masonry, carpentry, welding both Arc, Oxygen and Acetylene, Appliance and HVAC Certified repairs and installation, Pool cleaning and repairs, Auto mechanic, small engine repair, but not limited to forklift, bobcat, 40 Ton rock truck, dozer, grader front end loader, backhoe operator and extensive experience in other machines mentioned in special skills. I am also licensed for gas and electrical forklifts as well as a Canadian Heavy Truck Class 1 license with air brake and dangerous goods transportation. I work well with others or on my own and have many years’ experience in all the areas mentioned above.

Maintenance Supervisor August 2007-April 2010

HarPar Investments Alberta, Canada

As a Maintenance Supervisor my responsibilities included overseeing the operation of the property in every aspect when it comes to successfully maintaining the property. Since this property was a 600 unit capacity I had to utilize all of my skills including multi-tasking in many different areas when it comes to the maintenance of all the buildings. I was the direct supervisor of eight maintenance staff, delegating tasks to the technicians to ensure proper fulfillment of the work order were being met in a timely and efficient manner and eliminating or reducing call backs. I trained all the technicians to the policy and procedures of the company and held weekly safety meetings to ensure the safety of the residents, technicians and vendors. I was in charge of ordering supplies as well as keeping an inventory of all stock making sure not to go over our monthly budget. My skills and expertise in Universal HVAC, Electrical, plumbing, appliance repair, roofing and many different areas help ran the maintenance of the property in an excellent manner. I built relationships with many residents and delivered the highest respect as a representative of the company. I truly enjoy working with many different people from all walks of life and look forward in continuing my growth in the service industry.

REFERENCES

Melinda Lawhorn (Property Manager)

Polo Village Apartments 843-***-**** Cell

Julie Patrick (Property Manager) 803-***-**** Cell

Bluebird Property Management

Patricia Brower (Teacher Contract work) 803-***-**** Cell

Lester Badillo (Contract Work) 803-***-**** Cell

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