Manager Field Service,desktop support, helpdesk, PC tech
Resume:
Dan R Golden
***********@*****.***
PROFESSIONAL SUMMARY
Certified Computer Technician with over 20 years onsite experience working as a Desktop Support Technician, HelpdeskTechnician and Service Manager. Working in Intel Inc., Hewlett-Packard, Nike, Beckman Coulter. 5yrs as Servicer Manager for a Computer Services Center and Computer System Manufacturers
TECHNICAL SUMMARY
10 – 16 years onsite experience with
MS Windows; 95,7,8,XP,NT, 2000Lync, Microsoft Office;2007, 2010, 2013, Word, Outlook, Exchange, Excel, PowerPoint. MS Server; 2003,2008,LAN/WAN TCP/ IP, DHCP, IPX, VPN,SQL,FIREWALL, SCCM LotusNotes, Mac10. Experience in Sharepoint and Office 360 ITIL,Remedy, Active Directory, Radmin, and PC Anywhere, Remote Desktop. Experience With Acronis,Ghost and other imaging software. Proficient with Windows, Liuux and unix OS.
CERTIFICATIONS
A+ Certification Computer Troubleshooting, Fix and Repair
Microsoft Certified Professional for MS Windows XP, 7, MS Server 2003, and 2008
Certified Service Technician for Dell, Lenovo, Sony and HP desktop and laptop PCs.
WORK EXPERIENCE
Worldwide Techservices 07/2014 06/19/2015 Field Service Tech
Onsite computer services call for IBM and Dell laptop and desktop PCs. Computer system and some POS work to fix and repair everything from LCD to full system boards for all models of IBM & Dell desktops and laptops.
Insight Global/Kinder Morgan Inc. 01/16/2014-06/11/2014 Desktop Support/Helpdesk Tech
MigratedPCs from MS Windows XP to Windows 7, performed data backup for KinderMorgan field offices; new Dell Desktop and Laptop system installations and deployment. My other responsibilities were to take helpdesk calls. My team finished all 3000 plus systems before deadline.
Bank of America 03/15/2013-09/30/2013 Field Service Tech
Performed system upgrades and prepared new systems for deployment.Replaced old Dell laptop and desktopPCs with new systems and migrated backup data. Utilized MS backup wizard and sometimes Ghost from XP to Windows 7, also setup network printers for each work station.
SA IT Computers Services 11/2012-12/2012 Desktop Support
This was for HP/BOA system refresh for all BOA offices in Simi Valley. Using windows XP and Windows 7 MS Server 2003, using LCVNC, Radmin and Remote Desktop MD for date Migration. I would first backup all personnel data files then run an image program which the Company made for both laptop and desktop systems. Setup network printers. . Knowledge of iPhone, Blackberry and Android mobile devices.
Wells Fargo Bank Southern CA branches 02/03/2012-11/30/2012 Field Service Tech
My responsibility was to go from branch to branch to setup new Windows 7 PCs and backup old data system files than restore all personnel data for Dell and HP desktop and laptop systems. This was done in MS Server 2008 also setup network printers for each work station.
Compucon Inc. 03/2011-02/2012 Desktop, Support/Helpdesk
Onsite desktop support for Dell Desktop Support for Teradyne Inc., for Window7 workstation and laptop systems. Prepared systems for deployment working with Dell support to fix and repair all user reimages, OS, system reset upgrades, Lotus Notes and MS office 2003-2007 and 2010, Remedy and Macos10. Hands on experience with Providing Level 2 Support, provideddesktop support, Level 2 support of Lotus Notes, and Level 2 Remote Desktop Support. . Knowledge of iPhone and blackberry and Android mobile devices.
Worldwide Techservice Inc. 02/2010-10/2011 Field Service Tech
Onsite computer services call for IBM and Dell laptop and desktop PCs. Computer system and some POS work to fix and repair everything from LCD to full system boards for all models of IBM & Dell desktops and laptops.
Smartsource Inc. 02/2009-07/2009 Field Service Tech
Algomod Technologies 04/2008-12/2009Desktop Support
Clientlogic 12/2007-06/2008 Helpdesk
D&G Computers 09/2002-11/2006 Service Manager
Pace 06/2001-08/2002 Desktop Support
Retail Manager, Salesman 1984 - 1990
Before I started doing Computers I work as a retail salesman, and a Manager of a Hobby shop for over 5years Ass Manager of Boater World in Oregon for 2years where I did ordering Bank drop hiring.
EDUCATION
La Habra High School 1972/1976
SEA Trade School 2002/2004
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