Customer Service Management
Resume:
CURRICULUM VITAE
OF
AYANDA CHARITY NDLELA
PERSONAL DETAILS
Surname : Ndlela
First Name : Ayanda Charity
Date of Birth : 1985 05 23
Identity Number : 850-***-**** 08 3
Dependants : 01
Gender : Female
Marital Status : Single
Contact Number : 083-****-***/ 033-****-*** /033-****-***
Email Address : ***************@*****.***
Nationality : South African
Home Language : IsiZulu & IsiXhosa
Other Language : English
Health : Good
Criminal Offence : None
Driver’s Licence : EC 1 (10)
EDUCATIONAL QUALIFICATIONS
Last School Attended : Russell High School
Highest Grade Passed : Grade 12
Year. : 2002
Subjects Passed. : IsiZulu
English 2
Biology
Accounting
Geography
T ERTIARY EDUCATION
Institution : Durban Institute of Technology
Qualification : National Certificate in Commerce
Subject Obtained : End User computing (Module 1)
Business Management 1
End User computing (Module 2)
English for communication
Financial Accounting 1 (Module 1)
Year : 2003
Institution : UNISA
Subjects Passed : Business Information System 1
-Financial Accounting I (Module 02)
-Financial Accounting II (Module 1)
-Commercial law 101
-Economics 1501 (Module 2)
CURRENT STUDIES
Name of Institution : Durban University of Technology
Qualification : National Diploma in Accounting
OTHER QUALIFICATIONS
National Certificate : Corrections Science (Correctional Services NQF Level 4)
Year Obtained : 19 / 12 / 2008
EMPLOYMENT HISTORY
Employer : Department of Correctional Services
Position held : External Custody
Period : October 2007 – December 2007
Duties : Escorting offenders to courts and hospitals
Performing guard duties
Managing of strategic points
Position Held : Supply Chain Clerk
Period : January 2008 to October 2009
Duties : Ensuring prompt payment of suppliers
Disposal of Assets
To ensure that all assets for the centre are captured on LOGIS
To allocate inventories per chief user (cost Centre)
Monitor receiving of goods and services and capturing of invoices
Render asset management clerical support
Render logistical support services
Maintain effective procurement of suppliers
Ensure payments of service providers within the prescribed period
To ensure that all disposals are approved by the Head of the centre before assets can be removed from the inventory.
To ensure that ICC (increase in capacity) register is updated with all assets procured as per financial year’
To ensure customer service delivery
Position held : Administrator Finance
Period : November 2009 to Date
KEY PERFOMANCE AREAS
Daily cash flow administration
Perform bank reconciliation using cash controllers
Capturing of journals
Process of overtime payments
Ensuring the administration of Department Revenue Accounts
Ensure the effective, efficient and economical utilization of allocation resources
Administration of banking and management of petty cash
Provide transversal financial system support
Payments and others through BAS system
Compile and organize the payment of financial travel claims
Handling all queries from stake holders
Consolidates invoices and forward to regional office
Compile budget estimates and ensure proper spending of fund
Monitor budget against actual performance
Ensure compliance with financial accounting policies and practices with the applicable GRA standards, GAAP and PFMA
KNOWLEDGE skills and abilities
Operations of Basic accounting System, PERSAL
Batho Pele Principles
White paper act 111 of 1988 with DCS
Displayed sound knowledge of police analysis
Knowledge of Public Management Act of 2003
Possess strong decision making, Analytical and problem solving skill
Computer literate, office Administration, Advanced Excel
Interpersonal Communication skills
References
Mr Ndaba R.S.S : Case Management Supervisor
Sevontein Correctional Centre
033-****-*** ext. 213/265
Mrs Msomi R.N : Deputy Director
National Head Office
Contact this candidate