SalesForce Engineer

Raghu Nandan B.H

**, ******* ***** ********* **,

Shrewsbury, Massachusetts

USA - 01545

E-mail: *******@*****.***

Mobile: +1-508-***-****

Career objective

To seek a challenging career in information technology including Analyzing, Developing, Support and Testing in an organization having a conducive work environment and ample opportunities to rise and excel in the dynamic IT gamut.

Experience (12+ years in software industries)

Accenture, Boston, USA, as an Associate Manger (Individual contributor), Feb 2010– Till date.

Hewlett-Packard, Bangalore, as Storage Specialist, Jan 2005– Feb 2010.

i2 Technologies Private Ltd, Bangalore, India as QA Engineer Jan 2004 – Jan 2005.

MphasiS-BFL Ltd, India as a Systems Engineer (QC- Testing) Mar 2003 – Jan 2004.

Bizpivot, India as a QA Engineer (QC- Testing) Oct 2002 – Feb 2003.

Academic qualifications

Master of Computer Applications (Regular), 1st Class-2001, Bangalore University, India.

Master of Business Administrator (C-PGDBA- Marketing), 1st Class-2007, Symbiosis, India.

Bachelor of Science (Electronics), 1st Class-1998, Bangalore University, India.

Key areas

Configuration/App Lead role on SalesForce.com platform (CRM Sales and Service cloud)

Admin/Testing experience in SAN & NAS environment (Backup/Restore software with ZDB configurations like HP EVA/ XP/EMC symmetric arrays on Integration with Oracle, SAP, MS SQL and Clusters).

Testing Enterprise applications includes, Web technologies using QTP, WinRunner, Loadrunner (basics) and Quality center.

C language, Apex, VB Script, Perl and Oracle database.

Organizational skills, project management and customer interaction skills.

Certification/Achievements

Salesforce ADM 201 Certified (Application# 2315605).

Prince certification

Involved in leading around 20+ team members

Heavy lifting award for patch testing for No Patch warnings from Hewlett-Packard

Award toward my Ownership and Professional testing from Hewlett-Packard

Customer satisfaction award from Philips Development Service with i2 Technologies.

Training

Mercury Interactive QTP from MphasiS-BFL Limited (Currently EDS).

SDLC and testing tools like WinRunner, Web Stress Performance Tool from i2 Technologies.

Visual Basic 6.0 & Oracle 8i from Software Technology Group (STG).

C and Unix from Software Solution Integrated (SSI).

Skills

Operating Systems Windows family, HPUX and Linux.

Application SalesForce.com on Sales and Service cloud

Techologies Manual Test /Automation tools(ALM/QC, QTP, Selenium)

Storage Storage technologies, ZDB configurations with EVA, XP and EMC

Languages/RDBMS C, Object oriented concept, Oracle and MS Access.

Project Summary

1.Salesforce project on Services/Sales cloud Feb 2010 – Till date

(Salesforce CRM Project of a client to implement Service/Sales/Knowledge cloud on SFDC)

-My role involves hands on configuration experience on SalesForce (Service and Sales Cloud CRM) implementation, Application design involving Business Analyst and work with Development team/Test/deployment team to deliver the end project.

-Manage the Dev and Test team to deliver the projects on time with Waterfall / Agile methodologies.

Environment: SalesForce.com with Service and Sales cloud(CRM).

My work involves Configuration, implementing various requirements on Service and Sales Cloud as per business needs. Experience with different objects, workflows/process builder, Validation rules, FLS, Permission set, data loader within SalesForce.com environment with Custom and Standard objects, Reports/Dashboards and involved in more than 15+ releases.

2.Data Protector Jan 2005 – Feb 2010

(Product of Hewlett-Packard for Backup/Restore in an SAN and NAS environment – Web based)

- Lead role to bridge the gap with Development, Testing and Configuration management.

- Understand various configurations including storage and related technologies.

- Deriving Automation script, test Scenario and test cases using the Golden path

- Used Perl Scripts for automation.

- Planning for execution phase with various databases & applications like Oracle, SAP R/3, SAP MaxDB, Lotus Domino, MS SQL, MS Exchange etc.

Environment:

SAN/NAS: XP/EVA array, Switches, VTL, NDMP with Windows family, HP UX and Solaris.

HP OpenView Storage Data Protector is a backup/Restore enterprise solution that provides reliable data protection and high accessibility for fast-growing business data. DP offers comprehensive backup and restore functionality specifically tailored for enterprise-wide and distributed environments with highly flexible architecture, integrates with Online Database applications (Oracle, SAP DB), facilitates automated/unattended operations, High performance Backup solutions, easy monitoring, reporting & notification.

3.Master Data Management Jan 2004 – Jan 2005

(Web application for i2 Technologies, Dallas, US)

-Deriving Automation script, Test Scenario and Test cases.

-Performed black box, regression and system testing.

-Tools used: Winrunner 7.5, Test Director 8.0.

-Environment: Win 2000, Unix and Aix.

i2 Master Data Management is designed to create a single enterprise thesaurus that can ensure data is consistently described, used, and stored within an organization. i2 Master Data Management can be deployed to create and maintain application-specific data to consolidate data from multiple disparate systems; to cleanse, transform and validate data; as well as to filter unwanted data.

4.FedEx Online Services June2003 – Jan 2004

(Web application project for FedEx, Memphis, US)

-Perform black box, regression and system testing.

-Tools: Mercury Interactive tool (Quick test professional 6.0) and Test director 8.0

-Environment: Windows environment and IBM Main frames 3270.

-Technologies: Java Servlets, EJB, swings, applets, Jsp, BEA WebLogic and Oracle 9i.

FOS is a back-end application that supports Rating, Tracking, Account Registration and Validation amongst other features. FOS can be used to check for correctness by comparing output between that from Mainframe and WebAPI with special handling options.

5.Rate Finder Mar2003 – Jan 2004

(Web application project for FedEx, Memphis, US)

-Perform black box, regression and system testing.

-Tools: Mercury Interactive (Quick test professional 6.0) and Test director 8.0

-Environment: Windows environment, Mac operating system and IBM Main frames 3270.

-Technologies: J2ee (Java Servlets, Corba, swings, applets, Jsp, BEA WebLogic) and Oracle.

-URL: http://www.fedex.com/us

This project has the feature for FedEx Express and FedEx Ground and use Rates Finder to show the transportation cost to send a shipment to domestic and international destinations. It has been classified as Ground and Express for Domestic and International destinations respectively with different tariffs and special handlings where the surcharge will be added to the base rate and will be deducted according to account numbers.

6.SCEE™ Oct 2002 – Feb2003

(Web application project for Vrschoolhouse, Kansas, US)

-Performed black box, regression and system testing.

-Tools: Web Server Stress Tool and DLT.

-Environment: Win 2000.

-URL: http://vrsweb.vrschoolhouse.com/webbcity/

SCEE Management System contains nine modules. All educators in all 39 school districts in the SCEE consortium will have access to this site in order to both contribute and retrieve lessons, instructional examples, teaching strategies, etc. Nine modules include Create Curriculum, Align Curriculum, Mapping, Instructional Design, Unit Making, Syllabi, Report, Monthly and Weekly Plans.

Personal details

Date of birth 16-05-1977.

Marital status Married.

Passport/H1B Valid.

Hobbies Reading, organizing, playing chess and listening to music.

Languages Known English, Kannada and Hindi.

References Furnished upon request.

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