Customer Service Training/

GERALD CHESS

**** ******** ***** #2-513-***-****

Cincinnati, Ohio 45227 *********@*****.***

EMPLOYMENT SKILLS

Hard-working self-starter who enjoys taking on new duties and responsibilities.

Rapidly acquires new skills and training; closely follows procedures and guidelines.

Organized; proven ability to multi-task and work productively in fast-paced settings.

Displays excellent adaptability, flexibility and motivation in employment.

Initiative and leadership skills; achieves goals independently and with others.

Effective communication & interpersonal skills; prompt & reliable work habits.

Strong & physically fit with quick reflexes; able to lift and stand during shift.

WORK HISTORY

Packer 1 Gorilla Glue Company

7/2015 –9/2015 Sharonville, Ohio

Packaged products; operated blister machinery and performed quality control to ensure accuracy of quantity and destination prior to shipment.

Stacked and staged products on skids and rapidly loaded onto freight trucks.

Packer/Manufacturing Adecco Staffing

10/2014 – 7/2015 Norwood, Ohio

Constructed displays for various products and packed products for shipment.

Met production quotas and displayed attention to detail in a fast-paced setting; maintained cleanliness and order of work areas.

Mail Clerk Randstad Staffing

4/2014 – 5/2014 Cincinnati, Ohio

Performed high-volume sorting of incoming mail in a fast-paced production setting.

Verified and maintained order of paperwork. Worked accurately at repetitive tasks with close attention to detail.

Crew Member McDonald’s/Bek Management

8/2010 – 10/2013 Cincinnati, Ohio

Friendly and efficient customer service; operated cash register and worked with crew members to prepare and expedite food orders during busy peak service hours.

Utilized as a training resource for Crew Members on correct procedures; maintained sanitation of food prep areas and equipment in accordance with health regulations.

EDUCATION/TRAINING

Certificate of Completion (9/2015)

Cincinnati Works Job Retention Workshop, Cincinnati, Ohio

Successful completion of an intensive 5-day, 30/hour Job Readiness Workshop.

Employment Applications; Mock Interviewing; Employer Expectations; Conflict Resolution; Barrier Removal; Problem Solving; Attitudes & Values; Networking

Diploma: Withrow High School, Cincinnati, Ohio

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