Computer Software

Benjamin M. Abernathy

*** ****** *****

Brandon, MS 39047

601-***-****

***.***********@*****.***

SUMMARY

More than 10 years’ experience in computer repair, network maintenance and configuration, IT security and software support testing. Wide range of skills and experience with multiple OS platforms, modems, routers and switches.

COMPUTER SKILLS

Hardware

Troubleshooting wide range of pc hardware issues including, computers, printers, faxes, backup drives.

Wired and wireless network configuration for small business, data backup to local/offsite server.

Software

Software/Database: MS Office 2010, Acrobat X Pro, 2010 Access-Excel, Kayako and MySQL.

Platforms: Microsoft Windows 2000, Microsoft Windows XP, Vista, 7, 8, 8.1, 10 and Server Edition 2003.

ASP.NET Web application testing bugs, break-fix, adobe acrobat design and HTML coding.

EXPERIENCE

Software Support Technician

2011-2015

eCash Software Systems, Inc.

Primary responsibilities include testing web-based software issues/bugs and providing detailed reports of problems to main developer.

Create web based PDF contracts to upload to website, create HTML documents, receipts and letters.

Troubleshoot any issues clients may be having while logged into our software and resolving issue or creating ticket in support suite with detailed information for escalation to development team.

Internet Remote Technician/ IP Tech

2007-2010

Comcast Advanced Solutions Center

Primary responsibilities include provide remote assistance with internet and wireless connection along with digital voice (CDV) issues.

Provide support for email configuration and website assistance.

Assist customers with internet security provided by McAfee through Comcast.

Computer Systems Administrator

2006-2007

Cimarron Mortgage Co.

Maintain server configurations and performance along with security measures.

Monitor network traffic both in and out bound.

Perform computer upgrades and software installation

Prepare daily reports for department heads.

Computer Support Technician

2005-2006

Mississippi Sports Medicine & Orthopedic Center

Provided computer support for medical staff.

Create medical templates for nursing staff.

Troubleshoot wireless connection issues within the clinic’s network.

Maintain all computer hardware and software installations.

EDUCATION, EXPIRENCE

Hinds Community College

Jackson, MS

Drafting and Design Technology - Architectural Drafting Technology, AAS

A+ cert. training, CCNA cert training - 2005

DCSE (Dell Certified Systems Expert) – 2007

Contact this candidate