Customer Service Manager
Resume:
Maestro Mclin
Jackson, Mississippi 39204
OBJECTIVE
To secure a position that will allow me to succeed my level of success. Where I can build leaders and strong developed teams for the overall process to improve company performance and improve the customer’s experience. I have recently experience Comcast customer support and I feel my leadership skills can help develop a change in retention of customers and employee work ethics.
WORK EXPERIENCE
Systems Administrator CN Railway (IT Contractor)
November 2004 – Present
Midwest Computer Services Jackson, Mississippi
IT Services
Responsible for 200 lan users across the MS area. Trouble-shoot network connectivity, user logons, and application errors. Installed and trouble- shoot tcp/ip, LPT, and LPR printers. Configured Active Directory, Winns, DNS, and DHCP servers.Performed server backups as needed and used networking conectivity tools such as ping, tracert, nbtstat, ipconfig, and arp commands. Responsible for 150 different software applications including Fast, Oracle,GQL, SLS, and Lotus software. Trained users on software applications. Professional School Bus Driver
July 2014 – Present
Durham School Services Jackson, Mississippi
Transportation Services
Safely pickup and delivery school students for Hinds County Schools District. Perform school bus safety checks and audits. Complete DOT regulations. Successfully maintain CDL license and Medical requirements. Performed other duties as assigned. B.I.G. LLC Business Owner
August 2014 – Present
Metro Center Mall Jackson,, Mississippi
Customer Service representative for Skinny Body Care health products. Provided excellent customer service to individuals looking for weight management and facial products. Provided excellent communication skills and conducted professional product presentations.
IT Support Analyst
October 2007 - December 2012
University of Mississippi Medical Center Jackson, Mississippi IT Healthcare Services
Configured Win2k server and SQL in a SAN cluster environment. Trouble-shoot PC hardware\software issues. Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more UNIX-based or non-UNIX based operating systems.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software; Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers, Novell networks, UNIX workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment. Perform and/or oversee software and application development, installation, and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems. Identify utilization patterns and their effect on operation/system availability and performance expectations. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards. Ensure timely user notification of maintenance requirements and effects on system availability. Investigate, recommend and install enhancements and operating procedures that optimize network availability. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Document network problems and resolutions for future reference. Other duties as assigned.
Lan Administrator I
July 2006 - October 2007
University of Mississippi Medical Center Jackson, Mississippi IT Healthcare Services
Trouble-shoot PC Lan hardware and software issues. Configure XP migrations, install peripherals, analyze networking problems while maintaining end user support. Provide off-site support to local clinics and billing offices using Console One. Train users on new software applications such as MS Office, Adobe Photoshop, SAP, and Mainframe. Maintained support for 300 end-user through Novel Directory Services while incorporating Windows 2003 Active Directory services. Analyze and trouble-shoot Dell servers through onsite and remote services using tcp\ip and other trouble-shooting tools through knowledge of the OSI model. Provide 24\7 on call technical emergency services for staff and personnel. Quality DynamicTechnician
December 2003 - January 2006
Nissan Canton, Mississippi
Quality Technician
Support end manufacturing, production control, and facility operations by specifying, installing and supporting communication, control, quality and monitoring systems; maintains and updates documentation of new and existing systems; provides system problem solving to ensure continuous reliability and up-time improvement, accuracy and ease of use enhancements, and analysis of trends and symptoms.
Specifies, designs, and installs new process equipment; facilitates modification and maintenance of existing process equipment; implements and maintains preventative maintenance program; updates and maintains electrical schematics and mechanical drawings for new and modified process equipment; creates specifications, sets-up, and monitors all spare parts for new and modified process equipment.
Communicates with suppliers to ensure Nissan's goals of quality, cost, and delivery are met; coordinates with suppliers to discover new technologies for better ways to implement manufacturing methods and produce quality products; request and analyze quotes from suppliers for new and existing projects and design changes. Assists with new project development, and resource and budget planning within assigned areas; facilitates project folder preparation, project management, and model and capacity studies with budget development. Trains and supports contract staff in assigned areas; provides emergency engineering response to daily manufacturing support problems; provides system maintenance and management support by monitoring system performance conducting operating system tuning and system troubleshooting.
As necessary, performs other related duties of which the above are representative. Technical Support Technician
May 2001 - December 2002
CompUSA Jackson, Mississippi
Computer Technician
Responsible for trouble shooting different operational systems and hardware related issues.Install and configure windows 95\98, mil, 2000 server, novell and xp. Visit different site to setup networks and perform migrations. Install and configure ethernet cards, modems(dial-up-networks), and configure cat3 and cat5 cable. Store Manager
February 1996 - December 2000
Edison Brother Stores Jackson, Mississippi
Retail Management
My responsibilities as a store manager included opening and closing, planning, created sales quotas, for the store and all employees. I did all the interviewing, hiring, and training per company policy. I was responsible for a management staff of five employees including my self. I also was responsible for 15 regular empoyees and the maxium of sixty full-time employees. I was responsible for accounts receivable/payable, bookkeeping, inventory,over one million dollars in cash deposits and merchandising. EDUCATION
Associate Degree,
September 2001
Virginia College Jackson
While attending Virginia College I endured long hours of labs 4 hours a day four days a week. During this time I got hands on experience on migration, implementing, and designing networks. I learned of the many different protocols, set up VPN's and Cisco routers. Installed Windows 2000 server dozens of time and did unattended installations. Installed and configured Novell and several other operational systems.
CERTIFICATION
CompTIA A+
January 2000
MCTS: Windows Server 2008
SKILLS
A+ Expert
(MCP) Microsoft Certified Technician Expert
MCTS Beginner
MCTS Beginner
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
YSSB
Salary Request
$47,097.12
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