Customer Service Medical
Resume:
Winston Salem NC
******@***.***
SHOVLIN, MARTA
OBJECTIVE
To gain employment as a Patient Service Coordinator
SKILLS & ABILITIES
Over 10 years working in Customer Service.
Knowledge of the Epic System
Certified Medical Interpreter from Forsyth Technical CC. (Spanish)
Certified as Language Assistance for Novant Health
Bilingual (Spanish)
EXPERIENCE
PSC IV, NOVANT HEALTH TODAYS WOMEN HEALTH AND WELLNESS
11/2013 - Present
Coordinate referrals for patients to go to specialist. Medical interpreter as needed. Front desk customer service that checks patients in and out.
FINANCIAL COUNSELOR, NOVANT HEALTH TODAYS WOMEN HEALTH AND WELLNESS
05/2012 - 11/2013
Received financial assistance applications for low income families, reviewed their package and determined if they were qualified to receive financial assistance. Helped patients to fill out applications to receive help for medications through Med-Aid.
BILINGUAL INBOUND CUSTOMER SERVICE AND COLLECTIONS ANALYST, CBO NOVANT HEALTH
05/2005 – 05/2012
Reviewed medical bills with patients on inbound calls, collected payments, set up payment plans, and billed medical insurance as needed. Always exceeded call answered metrics.
BILINGUAL CUSTOMER SERVICE, ILIANT CORPORATION
04/2003 – 05/2005
Worked with Medical Manager application to perform collections, payments, medical billing, and account write-offs for Highpoint University, UNCG, and Aegis customers. Always exceeded call answered metrics.
BILINGUAL CUSTOMER SERVICE, PEPSICO
06/1998 – 04/2003
Responsible for inbound calls from Spanish and English speaking customers. On the calls took orders, up-sold customers on company determined products, and took service calls and sent techs out to service the customer’s machines. Always exceeded call answered metrics.
MEDICAL INTERPRETER – SPANISH, WOMEN HOSPITAL CONE HEALTH
05/2005 - Present
Interoperate for Spanish patients for all departments in Woman’s Hospital Cone Health. Individual contractor under CAP Inc.
EDUCATION
STATE OF NEW YORK, GED 1994
COLEGIO MARIA AUXILADORA, PANAMA CITY, PANAMA, 1988
UNIVERSIDAD DE PANAMA, (3 YEARS) FROM 1989 TO 1992
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