Customer Service Software

Yelena Toporovskaya

**** ***** ****, ********** ******, PA, 19006

Phone: 215-***-**** Mobile: 267-***-**** E-Mail: *********@*****.*** Certified Lead Software Quality Assurance Analyst

I am a dedicated, responsible, and organized employee, with exceptional attention to details. I am able to perform tasks efficiently and precisely. I am a quick learner and team player. I provide top-quality customer service and consider myself as customer service oriented. I can be counted on to exceed goals successfully. Experience

Lead Software Analyst / Associate Specialist - Treasury Services Department 11/2007 – 07/2015 Federal Reserve Bank of Philadelphia – Philadelphia, PA

§ Participated in Software Development Life Cycle (SDLC) for TCMM application

§ Participated in analytical studies to identify, resolve, and implement solutions for TCMM application

§ Participated in business requirements meetings with the intent to learn them and translate them into requirements documents

§ Analyzed and evaluated whether the application design supports the business and functional requirements

§ Participated in Rapid Application Development (RAD) sessions

§ Communicated with developers and customers for requirements

§ Designed and developed Use Cases using RAD methodology technique

§ Designed and developed User Interfaces

§ Designed ITIM chapter in User’s guide

§ Designed and developed test plans for TCMM application and IBM Tivoli Access Manager (ITIM) application

§ Designed and developed test scripts for TCMM application and ITIM application

§ Led testing of all TCMM application Phases and all ITIM Phases and of the application’s modifications and enhancements

§ Analyzed and validated test results against requirements

§ Identified, reported and followed up on defects

§ Performed evaluation of test scripts and use cases to resolve problems reported

§ Accomplished a very high productivity when testing TCMM application and ITIM application

§ Supported User Acceptance testing

§ Performed Collateral Business Administration Functions (CBAF) such as monitoring TCMM System behavior at the opening, during the day, closing and off hours and provided off-hours on-call support

§ Provided operational support and user assistance

§ Trained customers to manage security roles in the self-service user interface application ITIM

§ Provided a very good customer service for developers and FMS customers

§ Assisted customers with ITIM and TCMM applications

§ Supported application deployment in QA environments and Production environment

§ Participated in Contingency testing

§ Created SharePoint Repository for TCMM application documents and migrated documents from Quickr Site to the new SharePoint site

§ Led Treasury Privacy Matter training

§ Performed Department Internal Audits of Legacy Treasury Direct, CMS, TCMM businesses

§ Received recognitions from Management & Customers Page 2

Lead Software Analyst – Information Technology Department 5/1999 – 11/2007 Federal Reserve Bank of Philadelphia – Philadelphia, PA

§ Participated in business requirements walk-through with the intent to learn the business requirements as it translates into testable conditions

§ Analyzed and evaluated whether the application's design supported the business and functional requirements

§ Designed and developed test plans and test cases

§ Performed analysis of test results against database tables (DB2)

§ Run SQL queries to set up data for testing and test results verification

§ Performed evaluation of test scripts and test cases to support UAT testing

§ Validated results of batch and on-line processes

§ Performed testing of the Web FOCUS, Client server and Batch application

§ Prepared turnover test documentation and Requirement Traceability Matrix

§ Administered files transfer between multiple platforms using Connect: Direct product and software migration from development to test directories

§ Communicated with developers and customers for requirements, schedules and deliverables

§ Migrated software from development to QA and from QA to UAT environment

§ Led software turnover meetings

§ Provided software training to new employees

§ Accomplished very high productivity with the testing of the TOP Client application, Batch application and Web application

§ Provided very good customer service to the programmers and customers

§ Supported group with User Acceptance testing with Batch and Client applications testing any time they need assistance

§ Led Quarterly PC Security Control procedure

§ Led 2007 FMS CBT SAT Training

Education

Web Testing Training

New York, NY

Web Application Overview

Testing Internet Applications

Bachelors of Science in Economics & Computer Science Institute of National Economy – Moscow, Russia

Certifications

American Software Testing Qualifications Board Certified Software/Tools

Test Director, Quality Center, RTC, Visio, Microsoft Office, Internet Explorer, COBOL, Clearcase, Clear Quest, Infomaker, SQL

MS SharePoint, Windows, Mac OS X, UNIX, Web, Mainframe

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