Heath Lord

*** ****** ****** ******, ********* ● Phone 318-***-**** ● Cell 512-***-****

Email: acsl46@r.postjobfree.com ● LinkedIn: http://www.linkedin.com/pub/heath-lord/4/3b9/23b 1 P a g e

Experienced Technology Manager

Seasoned strategic, tactical, and innovative manager with over 15 years of experience in planning, developing, and implementing technical, operations strategies of any size. I am an energetic leader with proven success in coordinating budgets, timelines, and resources. I possess an exceptional ability to troubleshoot and resolve any technical issue. I am a very organized team player with an outstanding work ethic and a consistently positive attitude. I have a knack for understanding key business goals and using technology as a strategic weapon to achieve those goals.

Core Competencies:

Planning & Logistics Resource Management Process Improvement Technology Strategy Product Lifecycle Mgmt. Cloud Architecture Project Management Proactive Crisis Management Budgeting & forecasting Professional Experience

AFS Logistics, Shreveport, LA July 2013 – July 2015 Executive Leadership – Implementations, Project/Product Management Executive Director of all implementations and all corporate projects. Responsible for determining the strategic direction for product development across all AFS product portfolios. Identified critical strategy issues and assigned resources to address them. Aligned development with the corporate business strategies. Implemented first International Client.

Increased development billing effort by 30%.

Successfully documented over 30 years of undocumented process & procedures. Spearheaded and developed the restructure of the technology department. Designed and structured the PMO.

Realigned the SDLC to accommodate the Agile methodology with Scrum. Planview Inc., Austin, TX May 2008 – June 2013

Senior Global Manager, DevOps & Sales Technology

Architect of all sales, consulting, partner, and SaaS (client) environments we used worldwide, which was responsible for 100% of the new sales, 80% of the up-sales, and over $90,000,000 in total revenue. Author of all process documentation my team and other teams utilized to install, configure, and integrate with Planview and our partner applications. Managed three groups that were responsible for all revenue streams. Architect of the SaaS Platform (Cloud Computing).

Director of all sales proof-of-concept strategies. Author of all installation processes.

Architect of all sales, partner environments globally. Designed first automated release cycle, reducing the installation from 2 weeks to 1 hour. Heath Lord

705 Tarver Street Monroe, Louisiana ● Phone 318-***-**** ● Cell 512-***-**** Email: acsl46@r.postjobfree.com ● LinkedIn: http://www.linkedin.com/pub/heath-lord/4/3b9/23b 2 P a g e

Planview Inc., Austin, TX November 2004 – May 2008 Senior Technical Consultant / I.T. Project Manager Developed and oversaw the global solution for the demo/sales environments. Developed strategies to increase visibility and performance for the corporate products/projects. Strategized business development methodologies with partners and met with corporate executives to resolve outstanding issues regarding the products or their projects. Technical lead for corporate acquisitions.

Product Manager for global sales product environments. Architect/Project Manager of the hosting team.

Product Manager for integrations with other software partners. Successfully ingraind technology into the corporate business strategy. Systems and Networking Administrator for all Sales application servers . Lincoln Parish I.T. Department, Ruston, LA August 2001 – November 2004 Network/ Senior Systems Administrator

Maintained the network for 12 governmental organizations. Oversaw and administrated all public and staff computers. Worked will all 12 organizations to manage budgets and save cost from a technical perspective. Implemented software solutions for several of the organizations to improve speed and workflow.

Technical lead for the network merger.

Co-Project Manager for the design & implementation of the Library. Application Support for all Governmental software. Hardware Support for all Laptop, Desktop, and Server systems. Education

MBA, E.J. Ourso College of Business, Flores Online To Be Completed Louisiana State University, Baton Rouge, LA

Bachelor of Science, Computer Information Systems 2002 Louisiana Tech University, Ruston, LA

Bachelor of Arts, Sociology 2002

Louisiana Tech University, Ruston, LA

Charitable Work

Ronald McDonald House of NELA 2010 - Present

Board of Directors

NELA Arts Council 2012 - Present

Board of Directors

AbbysIdea 2013 - Present

Board or Directors

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