Customer Service Sales

Marcos Paige

**********@*****.***

CCNA CERTIFIED

SUMMARY:

More than 10 years of customer service experience with excellent communications skills. I help customers make important decisions on a daily basis on the phone and in person. I have experience with Cisco devices such as switches (Catalyst 2950) and routers (2621XM and 1841). I understand TCP/IP and am currently CCNA certified (Cisco verification number 418844167920GTVF). I have achieved my CCENT and CCNA certification while working a full time job in under a little less than two years. I am also bilingual in speaking English and Spanish; this is used currently to help customers. I am familiar with installing windows as well as manually updating drivers on components when needed to do so among other things. I have worked in several departments at my current employer bringing promotions and different challenges making me adaptable.

EDUCATION:

I.T. University

Certificate:

CCENT

CCNA

HACC

Business Course

LCCTC

Certificate:

HVAC/R

SKILLS:

Hands on experience with Catalyst 2950 switches

Hands on experience with 2621XM Cisco routers

Hands on experience with 1841 Cisco routers

Configured mentioned switches and routers through CLI

Understand OSI model and TCP/IP

Understand and configured routing protocols

Understand STP and RSTP

Excellent at subnetting

Troubleshoot network and PC related issues

INDEPENDENT WORK:

Router and Switch Configurations

Physically set up router connections

Set up SSH connections

Configured EIGRP protocol

Configured OSPF protocol

Configured RIP protocol

Physically setup switch connections

Implemented Switchport security

Interconnected switches and routers successfully in order to communicate with one another over WAN and LAN

Provided over the phone and in person technical support and advice

Helped customer acquire router IP address over the phone

Assist client with retrieving router wifi password.

Fixed connectivity issues with wireless printers.

PC Configurations

Installed Windows

Troubleshoot Windows

Recovered Data from corrupted hard drives

Upgraded PC components

Installed GPU from GTS 450 to GTX 760

Repaired laptops

PROFESSIONAL EXPERIENCE:

Externetworks

Field Network Surveyor

Traveled to customer sites to determine equipment installed at the sites such as switches, routers, backup power supplies and the demarc location and determined the type of internet connection. Reported findings to central office.

Costco Wholesale

2002 to present

Customer Service Expert (Supervisor)

Troubleshoot printer connectivity issues. Installed updated software. Provide customer service in person and over the phone to provide accurate and 100 percent satisfaction. Helped in bringing up sales 30 percent this year compared to last year. With increase in sales this brings new talent to our team this grants the opportunity to train new employees in sales with the AS400 system. Encouraging employees in order to increase productivity to ensure customer satisfaction.

Merchandiser

Provided excellent customer service by answering customers concerns and needs. Translated for customers who can only speak Spanish.

Fork Lift driver

Coordinated plans and floor layouts with managers ahead of time to achieve desired goals. Directed employees to work accordingly to aforementioned plans. Reset printers when they would not respond.

CERTIFICATION:

CCENT certification

CCNA certification

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