Customer Service Management

OBJECTIVE To obtain a position where I can use and demonstrate my experience and abilities as a freelance Spanish translator. SUMMARY OF QUALIFICATIONS Results-oriented, hands-on professional with a successful track record in translation and interpretation, quality assurance office management and customer service. Main expertise includes ability to lead, maturity and knowledge to follow higher chain of command to include organization's rules and regulations, ability to work with little or no supervision, superb performance under pressure, excellent communication skills, team player, detail oriented. Supervisory skills to include hiring, termination, counseling of subordinates, training, and other administrative duties. SUMMARY OF DUTIES - LAST 14 YEARS 02/2010 - Present Self-employed pursuing entrepreneurial opportunities in the retail industry and other similar ventures. More information provided upon request 10/2007 - 01/2010 LANGUAGE SPECIALIST NWB Technology, Shoshone Translation Services, Salt Lake City Utah with duty at FBI, US Department of Justice, Washington, DC Provided translation services to a federal agency at the US Department of Justice. Daily duties included monitoring, summary and verbatim translations, face to face interpretation, Title III monitoring, and editing. [Other duties classified.] 07/2006 - 09/2007 - PROPERTY ADMINISTRATOR M&W CONTRACTORS & LIZANO INVESTMENT GROUP, ROCKVILLE, MD Provided administrative and logistical support to both companies, assisting with the management of residential and commercial property rentals and sales. In charge of tracking construction material purchases and inventory, conducting errands to hardware stores for materials pick-up, returns and exchanges. Assist contractors in obtaining required permits and licenses from local federal government offices. 01/2006 - 06/2006 - REQUIREMENTS ANALYST APPLIED SOLUTIONS, INC - RESTON, VA Responsible for defining customer requirements, incorporate expertise in analyzing proposed and existing systems used in processing applications in terms of data communication and database management/structure, requirements, and costs experience in performing feasibility studies for software development projects. 05/2004 - 12/2005 OFFICE MANAGER, PROPERTY ADMINISTRATOR M&W CONTRACTORS & LIZANO INVESTMENT GROUP, ROCKVILLE, MD Provided administrative and logistical support to both companies, assisting with the management of residential and commercial property rentals and sales. In charge of tracking construction material purchases and inventory, conducting errands to hardware stores for materials pick-up, returns and exchanges. Assist contractors in obtaining required permits and licenses from local federal government offices. 05/2001 - 04/2004 DATA ENTRY, RESEARCH AND RETRIEVAL SERVICES SPECIALIST II PRO-TELLIGENT LLC, ROSSLYN, VIRGINIA with duty US Department of State Provided data entry, research and retrieval services to the Office of IRM Programs and Services, Program Support Division and Archiving and Access Systems Management Division for Department of State. Transcribed data from source documents into an automated information system called FREEDOMS. Entered case completion data (approximately 4,000 to 6,000 cases per year). Entered lists of document citations and placed corresponding review results next to the appropriate document (approximately 500,000 documents per year). Recorded search, review, and concurrence tasking and their comebacks (approximately 9,000 per year). Opened new cases (approximately 5,000 cases per year) Registered classification upgrades or downgrades on documents as needed. Prepared documents for scanning ensuring classification levels were being protected. Scanned documents into the FREEDOMS system, executed simple searches of the FREEDOMS database and generated standard reports (approximately 2,500 per year.) 02/2001 04/2001 Unemployed

09/1997 01/2001 PERSONNEL MANAGER, MILITARY PERSONNEL DIVISION US Army JFSC, Fort Meade, Maryland Charged with providing general administrative support to military personnel in sensitive intelligence positions worldwide, special mission units, and Army personnel assigned to the American Embassies abroad. Duties included Foreign Language Proficiency Tests (FLPT) management, requests for separation and retirements, promotions, travel processing for classified missions and covert operations, management of the Military ID cards and benefits program, classified document courier, coordinator and observer of the company's Substance Abuse Urinalysis Program.

SUMMARY OF PROFESSIONAL QUALIFICATIONS Fluent in Spanish and English, both oral and written Experience in staff training and development Management and coaching Performance evaluation Excellent written and oral communication CERTIFICATIONS U.S. Army (Retired) Certified Classified Document Courier, Defense Intelligence Agency, 1997 Certified Passport Agent, US Department of State Defense Language Proficiency Test (DLPT) Professional Human Resources Certification (PHR), George Washington University 2001 Notary Public, State of Maryland EDUCATION Associates - Business Management - Hawaii Pacific College, Honolulu, HI; Midlands Technical College, Columbia, SC; Northern Virginia Community College Advanced Non-Commissioned Officer Academy, Ft. Jackson, Military Human Resources NCO Academy, Fort Benjamin Harrison, Indiana Drill Instructor Academy, Fort Jackson, South Carolina CLEARANCE: Top Secret SCI