Customer Service Sales

Location:

Posted:

November 27, 2015

Ruth Laurin

Email: ****.******@*****.***

Highlights

Demonstrated ability to align business goals for growth – increased L’Oreal sales by 20%

Able to instill policies and procedures for corporate compliance

Exceptional team builder focused on individual and corporate success – promoted individuals from within

Ability to recruit top talent, retain, coach and motivate all staff members

Able to engage teams with direction and structure – Tri-Corps Champions 2009

Able to utilize financial data to monitor resource allocation and drive operating processes

Understanding of consumer needs and Unique Personnel’s desired image within the community

Theft avoidance, mitigation and recovery experience – reduce shrink at Sears Canada by 5%

Belief that respect for individuals, service to customers and striving for excellence is more than simply a business fundamental

Work Experience

Labour Ready - Toronto, ON Oct. 2015 – Nov 2015

Customer Service Representative

Customer Service Support

Billing, A/R, A/P, Booking, Data entry, Telephone sales, Troubleshooting,

OSHA Trainer – in progress at the time of lay-off

Ensuring all employees attend worksite with proper personal protective equipment for job location

Sears National Logistics - Vaughan, ON April 2014 – March 2015

Merchandise Handler

Receiving, Cross dock and/or re-stock returned items with Raymond reach

Accurate Data entry for inventory control

First Aid Representative for department certified until May 6, 2017

Relieve shipping office duties through maintaining accurate and detailed documentation for bill of lading and shipping manifests

Durand Hair Elite - Brantford, ON July 1999 – Nov 2012

Stylist

Customer Service / Sales agent

Delivered excellent service to clients in a salon environment

Agent on staff assisting peers in technical problems

Solving issues with tact, accuracy and diplomacy

Increased sales by more than 50% in less than 4 years through education to stay on the leading edge of current fashion

Education

CDI College - Scarborough, ON Graduated 2015

Diploma in Business Administration