Customer Service Representative
Resume:
DEBORAH SCOTT
Penns Grove, NJ ***69
**********@*****.***
OBJECTIVE
To obtain a challenging position which offers me the opportunity to demonstrate and enhance my educational background and diversified experience.
PROFESSIONAL EXPERIENCE
UPS Mail Innovactions Swedesboro, NJ
Mail Processor / Exceptions 2014-
Processing mail for shipment
Fixing errors of rejected product
EXEL/GENCO Swedesboro, NJ 1988-2011
Quality Control Customer Service Specialist
•Enter data and maintain spreadsheet that tracks customer order information which is used to improve data quality, sample plan development, and data collection processes
•Daily, weekly, and monthly departmental quality control for outgoing customer ordering
•Errors for picking orders paperwork
•Input and maintain database of information for returned items
•Maintain SAP input process
•Research and answer customer service complaints
•Maintain DSA employee confidential information for department managers
•Assist manager with daily activity and special projects
Order Filler
•Processed and chose materials from their assigned locations, placing in or on the appropriate transport container, and prepared the materials for shipment
•Assisted in coordinating daily work flow by distributing daily task for order filling
•Mentored and created a team atmosphere which assisted in enhancing the opportunity to improve the team and myself
•Practiced and follow federal and company issued safety policies and procedures
Thomas Scientific 1986-1988
Customer Service Representative
•Received customer orders via telephone
•Input data into the appropriate systems for tracking and inventory purposes
EDUCATION
COLORADO TECHNICAL UNIVERSITY
Course of Study: Business Administration
Graduated August 2012
UNIVERSITY OF PHOENIX
Course of Study: Business Administration
Attended: December 2009 - February 2010
KINGSWAY REGIONAL HIGH SCHOOL
Course of Study: General Studies
TECHNICAL SKILLS
Possess exceptional oral and written communication skills as well as an applied knowledge of office procedures. Experience with Microsoft Word, Excel, and PowerPoint.
HONORS, AWARDS, AND ACTIVITIES
Councilwoman of the Borough of Penns Grove, NJ (2002 - 2004), (2014-), SWAT Team Activities Committee
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