Management Manager

Email: *****.*******@*****.***

Contact No.:+91-991*******

Passport Number: H1713245

Experience: Total 9 years’ Experience in IT Infrastructure project management Design and Implementation Field.

Objective: Seeking a position to utilize my skills, abilities in an IT, software industry that offers professional growth while being resourceful, innovative and flexible.

Personal Information:

Name: Kunal Arun Patil.

Email – ID: HYPERLINK "mailto:*****.*******@*****.***"*****.*******@*****.***

Mobile Number: +91-0-991-***-****. (INDIA)

Verbal Dialects Known: English, Marathi, and Hindi.

Marital Status: Married.

Date of Birth: 21st March 1984

Passport Number: H1713245

Educational Qualifications:

VMware VCAP 5.1 – DCA Training Completed.

VMware VCP4 Certified in August 2011

ITIL V3 Foundation Certified in July 2010.

CMS CCNA certified Nasik 2008

ISO 9001:27000 Certified Trainer( Internal Auditor)

Microsoft® Certification Exam 270 -Installing, Configuring, and Administering Microsoft A® Windows A® XP Professional with 96.80% in July 2008. Microsoft Certification ID 6389698.

SQL from Oracle University, Pune with 90.38% in June’ 2006.

Diploma in Computer Hardware with ‘A’ grade in June ’2002.

BCS (Bachelor of Computer Science) with Second Class Year – 2005-2006 Pune University.

HSC from Nasik Board with Second Class Year 2001.

SSC from Nasik Board with First Class years 1999.

Hardware and software environment:

Operating system: Windows XP/Vista/Windows8 Pro, Win2003/2008ser.VMware Workstation 8, 9, 10, VMware V Sphere ESXi 4.1/ 5.0 /5.1 /5.5 server

Network Component: CISCO Switch 2960, 3650, Motorola Canopy, Astaro 220 Firewall,

Wireless Component: D-Link DIR 635 Range booster N Series CISCO Linksys Wireless Router, RUCKUS.

Hardware Platform: Lenovo Think Center, HP, HCL, Apple, DELL Laptop, IBM Data Storage 3512 / 3524, Storage V3700 IBM X series Server, Solaris Sparc Server

Email Solution: Outlook 2003, 2007, Office 365, Lync 2010

Antivirus - Viper, ESET

CORE COMPETENCIES

• Over more than Nine years’ experience of designing IT infrastructure, providing solutions and technical assistance to computer system users. Experience on Designing and Implementation of VMware Infrastructure, Network Infrastructure, Windows Infrastructure, Desktop Infrastructure, Antivirus Security, ITIL Process Management.

Windows Server – Hands on Experience on AD, DNS, and DHCP Configuration and troubleshoot. Worked on Windows server 2008 and 2012 editions. SCCM configuration and administration.

• VMware -Expertise in VMware ESXi 4.1/5.0/5.1/5.5 Designing, Configuration, Up gradation, Patch management and Administration. Hands on Configuration- DRS, HA, P2V, SAN iSCSI, FC storage, V-Switches of ESXi, Load Balancing of ESXi Server, VPN Configuration and LAN. Hands on experience of P2V, V2V MIGRATION using VMware Converter Creating host and client VM templates and cloning.

Hands on experience on Vcenter Operation Manager (Vcops) Configuration and administration for Performance management, capacity management and Optimization.

• Storage- Experience of FC SAN / iSCSI SAN /NAS (IBM DS3512 and V3700) storage technology. Storage VMotion to new Datacentre with zero downtime. Configure storage LUNs. Good experience in configuration of iSCSI and FC storage box. Experience in troubleshooting SAN related issues and firmware up gradations of disk Array.

• Motivating Team Members consistently to perform better than the best Build Technical

Expertise from within teams instead of hiring new resources

Team Handling Experience

• Experienced in strategic planning and execution

• Good at contracting, negotiating, IT budgeting and Vendor Management.

Positive attitude toward sharing expertise and assisting others to learn.

Experience: Total 9 years’ Experience as an IT Infrastructure Specialist.

Start Working as IT Manager in PFSweb Company from 4-May-2015.

Responsibility: -

Deployment, monitoring, maintenance, upgrade, and support of all IT systems, including Windows servers, PCs – Desktop, Laptop, Mobiles and tablets, operating systems, hardware, software, backups and anti-virus software and peripherals.

Maintaining Hardware and Software Inventory of the company. Licenses Complaining.

Planning, managing, co-ordination and supervise software and hardware installations and configuration

Providing assistance in the implementation, solutions and designing of IT projects

Managing financial aspects of the IT Department, including purchasing, budgeting, and budget review

Coordinating with management on new IT Infrastructure projects which is include budget planning, Capac cost, hiring plan etc.

Responsible for monitoring, documenting and running routers, firewalls, access points and communication links.

Good knowledge of workstations and laptops in order to assist our users.

Manage IT staffing, including recruitment, supervision, scheduling.

Designed the India Data Center – VMware, Windows, and Network Infrastructure.

Responsible for global IT Projects Implementation and administration which includes VMware Infrastructure, Windows Server Administration, Desktop Administration, Network Administration.

Configured Nagios for Network and Server alerts.

Managing the Kayako help desk Server.

Drives day to day operations and work plan allocation/management.

Handling the team of 11 IT L2 and L3 members, which are Windows Server, Desktop Engineer, VMware, Networking and Security.

Responsible for Change Management and Incident Management.

Worked as Lead project Administrator in Wipro Technologies from 19-Sep-2014 to 28-April-2015.

Technical Responsibility: -

Installation of ESXi Servers, vSphere Client, Vcenter Server, Vcops.

Deploy Virtual Machines and use Clones, Snapshots, templates

Health Check for VMs and ESXi host

Planning, configuration, maintenance and administration of VMware ESXi server, VMware virtual center, V-Motion, Storage VMotion, HA and DRS, P2V, V2V and Troubleshooting.

Designed and Implemented VMware Infrastructure for Client.

Windows server 2008 Administration- AD, DNS, DHCP, VPN

Desktop Administration- Windows 7 and Windows 8

LAN administration

Oversee all aspects of network operations including communication systems (VoIP phone system, telecom providers, internet providers, etc.), network systems (LAN, WAN, virtual and physical servers, email, etc.), various enterprise software systems

Managerial-

Manage and support the IT Support Team in the execution of day to day activities- L1 and L2 team.

Produce and maintain quality documentation including IT procedures and work instructions for future reference.

Project management the implementation and integration of new IT and communication systems, upgrades to existing systems.

Generate Monthly Management reports for IT Director

Manage all IT assets of India sites

Coordinate priorities between regular working task and internal IT projects.

Develop and manage training plans for IT Team.

first point of contact for incident management, Change Management.

Manage Software licencing and Hardware AMC- MSDN Licenses, Office 365 Licenses, RHEL Licenses, Install Anywhere Licenses. AMC of all Desktop and Server Hardware.

Managed IT budgets.

Manage indirect internal technical and non-technical staff in addition to third party service providers.

Manage the procurement, deployment, and support of IT hardware assets including Servers, Desktop, laptops, printers, mobile devices, and telephones.

Provide strategic, forward-looking vision to ensure technology alignment with business vision.

Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management.

Conduct periodic reviews with teams.

Participate in business meetings with various stake holders.

Take corrective actions based on the customer satisfaction surveys.

Drive service improvement programs.

Identify top few incidents and work with respective teams/individual to minimize the incidents.

Effort estimation/reviews on need basis for new projects.

Worked as a Sr. System Administrator in SailPoint Technologies India Ltd from 27th December 2010 to 10-Sep-2014.

Project & Responsibility:

Up and Running India Site- Design the IT infrastructure of Sailpoint India Office from scratch to up and run the site in given time frame. Following task Completed till date.

Design and Implementation of the IT Network (Desktop and Server Side as well) of 450+ Users. Network Configuration, DHCP configuration. VLAN, Spanning Tree Configuration, IPsec and L2TP Tunneling VPN (For Remote Users) maintain the documentation for future ref.

Design and Implementation of VMware ESXi server 4.1 to 5.0 to 5.1 as per the business requirement. Key Point- HA, DRS, P2V, Load Balancing of ESXi servers, Monitoring Finalized the required product, Vcops for capacity Planning, Negotiation Skills, Vendor Management etc... Maintain the Project document for the future point of view

Design and Implementation of Data Storage up to 48 TB as per the business need. Design DS by using iSCSI and FC cable. Design and Implement the Windows server 2008 server DC and make the necessary document for the future ref.

Design, Implementation and documentation for NEC server SV-8100 for PRI, VoIP, DISA and DOSA facility.

Co-ordinate and report to IT Director for updates, requirement and complete information of project, any difficulty at the time of project implementation to, Documentation of the all the Project as well as IT Inventory, via one to one call.

Technical Responsibility: -

VMware /AIX/ Solaris Administration Responsibility:-

Installation of ESXi Servers, vSphere Client and VCenter Server

Deploy Virtual Machines and use Clones, Snapshots, templates

Health Check for VMs and ESXi host

Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual Center, V-Motion, Storage VMotion, HA and DRS, P2V, V2V and Troubleshooting.

ESXi OS up gradation, Patch Management

Storage VMotion, VM VMotion, Cluster Enable HA, DRS

VMware Operations Manager for Performance Diagnosis

Handled 5 ESXi host in single handle (Approx.250 VM's with 40TB Size of DS )

Strong in VMware Administration and Troubleshoot

Sound Knowledge of Desktop Virtualization (VMware WorkStation, Oracle Virtual Box )

VMware Consolidated Backup

LPAR Configuration and Administration of AIX 6.1

ZONE configuration and Administration of Solaris 10

Desktop Administration Responsibility:-

Handling all L2, L3 level call (Desktop and Server) of appropriate software, operating systems and networking components.

Responsible for Antivirus Administration - Viper

Install, upgrade, support and troubleshoot XP, Windows 7,Windows 8 and Microsoft Office 2010,Office 365 and any other authorized desktop applications

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Email account administration, i.e., account creation and management and distribution lists on Office 365.

User account administration, i.e., account creation and management and password resets on Active Directory

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator

Migration and troubleshoot knowledge of Google apps Email to Microsoft office 365 Email.

Network Administrator Responsibility:-

• Designed and implemented a network system that used LAN and Wireless Access (AD User and Guest User). • Developed and sustained different types of networks (VLAN, VPN) • Configured and maintained firewalls • Implemented and configured Storage Area Network devices • Backup of Switches, Firmware Up gradation time to time. • Support Contract Renewal, Maintenances • Established network specifications

Managerial-

Manage all IT assets of India sites

In-charge of internal IT projects.

first point of contact for any troubleshoot.

Manage Software licencing and Hardware AMC- MSDN Licenses, Office 365 Licenses, RHEL Licenses, Install Anywhere Licenses. AMC of all Desktop and Server Hardware.

Managed IT budgets.

Manage non-technical staff and given them training.

Manage the procurement, deployment, and support of IT hardware assets including Servers, Desktop, laptops, printers, mobile devices, and telephones.

Provide strategic, forward-looking vision to ensure technology alignment with business vision.

Vendor Management, Asset Management.

In Extentia Information Technology, PUNE as a Network Administrator from 26th April

2010 to 24th December 2010.

4. Worked as a Network Administrator in Ashoka Buildcon Ltd., Nashik, providing

Technical support to Ashoka Education Foundation (a Sister concern of ABL) From 16 Jan 2006 to 24th April 2010.

Hobbies:

Creative Photography

Playing cricket

Kunal Arun Patil.

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