Manager Customer Service
Resume:
MR. FRANCIS BRUMFIELD
WEST POINT, GA 31833
Cell: 706-***-****
Email: *****************@*****.***
SUMMARY OF QUALIFICATIONS
Fifteen years of senior-level management experience within Textile Industry. Expertise in providing hands-on leadership and direction for manufacturing, marketing/sales, sales support, customer service, purchasing, human resources, logistics and warehouse and distribution. Develop and maintain effective business relationships at the highest levels. Extensive experience with business and partnership development; track record for managing teams to complete projects on time and within budget. Ability to relate to people at any level of business and management; excellent communication skills, both written and oral; innovative and effective problem solver; ability to discover the root problem and effectively develop and implement procedures to eliminate future occurrences.
ACCOMPLISHMENTS
Reduced overhead and operating costs by 30%
Redesigned and implemented programs to increase efficiency, organize inventory and improve response time and POU availability
Implemented a perpetual cost reduction program, with continual input and monthly awards and recognition for associates
CATERPILLAR, INC (LAGRANGE, GA)
Procurment Specialist 2008-2014 (FORESTRY PRODUCTS DIVISION)
Ø Ensure Culture is Safety Focused and Corp0rate RIF Goal is maintained
Ø Project Management Lead for Continuous Improvements
Ø Manage Inventory Levels and Accuracy
Ø Work With Cross Functional Teams to be Low Cost Provider
Ø Manage Team to Maintain 95% Supplier Ship Performance to Achieve Velocity and Meet Customer Committed Ship Dates
Ø Develop Supplier Relationships and Address Quality Issues
NORMAN W. PASCHALL, CO (VALLEY, AL)
Production Control Manager 2006-2008 (TEXTILE INDUSTRY $20M ANNUAL REVENUE)
Ø Recycle Company Processing Textile Fibres - Machined Cotton, Apparel Fabrics & Threads into Fiber State and Re Sell to Customer as Raw Material *Cotton Yarn Opened Into Fiber and Sold to Tambrand (Personal Hygiene Products Co)
*Apparel Remnants Opened Into Fiber State & Sold to Mattress & Automotive Industry
*Regin Cotton Cleaned & Sold to Textile Industry as Cotton Raw Material
*Carding/Spinning/Twisting Cotton for Home Products (Mop Industry)
Ø Collaborate with Senior Management to Set Production Goals
Ø Project Management for Capital Expenditures and Ensure ROI
Ø Strategic Production Planning to Meet Market Demand Signals (Developed/Implemented Carpet Recycling Program with Carpet Mfg)
* Purchased Equipment to Process/Clean and Reopen Carpet Scrap and Sell Back to Company to Introduce Back into Raw Materials
Ø Spearhead Safety, Quality and Production (OEE) Programs of Plant to Achieve On Time Completion and Meet Goals
Ø Assist Accounting to Develop Budgets for Plant
Ø Manage Purchasing Team to Meet Goal of Price Variance of Purchased Raw Materials
Warehouse Manager 2005-2006
Ø Create Team Environment & Engaged Associates
Ø Ensure Safety of Associates
Ø Conduct Safety Meetings
Ø Audit Shipping/Receiving Functions & Maintain 98% Accuracy
Ø Perform Physical Inventory
BP AMOCO FABRICS AND FIBERS (ROANOKE, AL)
Manufacturing Supervisor 2004-2005 (CARPET INDUSTRY - WEAVE DEPARTMENT)
Ø Supervise and Coordinate Activities of 50+ Associates
Ø Coordinate Flow of Raw Materials
Ø Analyzing and Driving Root Cause Corrective Action to Eliminate Issues
Ø Ensuring Asociates Safety and Production Requirements are Met
Ø Investigate and Log Accidents and Near Misses to Eliminate Safety Issues
JOHNSTON INDUSTRIES, INC (TEXTILE INDUSTRY)
Sales Representative 2002-2003
Ø Purchase and Sell Finished Foods and Raw Materials to Meet Customer & Production Forecasts
Ø Coordinate with Manufacturing and Engineering to Produce and Deliver Quality Product to Customers on Time
Ø Research and Study Markets to Develop New Markets and Maximize Profits
Ø Develop Long-Term Relationships with Customers and Ensure Customer Satisfaction
Logistics Manager 1999 – 2002
Ø Responsible for the safety and productivity of employees in the Shipping/Receiving departments at two facilities
Ø Report P&L to Vice-President of Division
Ø Production Control & Strategic Planning
Ø Preparing and administering budgets
Ø Interview and hire staff
Ø Negotiate rates with freight carriers, domestic & international
Ø Responsible for inventory levels & control
Plant Manager 1997 – 1999
Ø Full P&L and balance sheet responsibility
*Responsible for Complete Facility of 100 Associastes
*Produced Nonwoven Fabrics for Mattress & Automotive Industry (spunbond, spunlace, needlepunchrolls, rolls perforated, sheeted)
*$8 Million Annual Budget
Ø Production Control to Meet Customer Demand of Quality Product Delivered On Time
Ø Spearhead project management for all capital expenditures.
Ø Strategic Production Planning
Ø Hands-on Leadership of Safety, Quality and Productivity of Associates
Ø Maintain Low Cost Producer of Competition
Ø Cultivate Customer Relations
Manager Shipping/Receiving 1994 – 1997
Ø Prepare and Schedule Work Schedules
Ø Prepare and Administer Budgets
Ø CoordinateIincoming and Outbound Shipments
Ø Control Levels & Quality of Production Stores Inventory
Ø Schedule Inbound Receipt for Incoming Raw Materials and Production Requirements
Ø Ensure Safety of Associates and Achieve RIF Goal .02
Human Resource Manager 1992 - 1994
Ø Recruit, Screen and Hire Associates
Ø Prepare and Direct OSHA Regulations & Training
Ø Ensure Compliance with OSHA Regulations
Ø Ensure Management's Compliance with Government and Company Policies
Ø Lead Training and Development Classes
Ø Accident Investigations & Implementation of Corrective Measures to Eliminate Safety Issues
Production Supervisor 1990-1992 (MACHINING DEPARTMENT)
Ø Ensure Safety of 40+ Associates
Ø Responsible for Production & Quality
Ø Perform Safety Inspections
Ø Prioritize and Assign Work Schedule
Ø Administer Discipline & Discharge Policy
Ø Motivate Associates to Achieve Goals
Quality Control Inspector 1982-1990
Ø Perform Quality Tests
Ø Record Data on Forms
Ø Communicate to Supervisor Results
Ø Assist in Resolving any Variances
ACADEMIC TRAINING
Troy State University, Phenix City, AL
BS Business Administration with Emphasis on Management
3.42 GPA (4.0 Scale)
Phi Beta Kappa Member
Dean's List
CONTINUED EDUCATION/SEMINARS
Ø Situational Leadership Course
Ø Steven Covey, “Seven Habits of Highly Effective People”
Ø Workers Compensation Workshop Certificate
Ø OSHA Regulations Certificate
Ø Completion of Project Leadership
Ø DOT Workshop Certificate
Ø How To Deal With Behavioral Problems Workshop
COMPUTER SKILLS
MS WORD, EXCEL, WORD, LOTUS NOTES, AS 400, KRONOS, FOXPRO, POWER POINT, MRC, MRP, LOGNET
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