Harish Sivadasan (HS******)

*.*Professional Summary

Harish has around 4 years of experience in IT industry of which 9 months in Singapore and 11 months in South Africa. Has a strong expertise on CA technologies from past 3 years which also includes one year of expertise in Program Management and CA technical solutions.

Worked extensively in CA tools like Nimsoft, Spectrum, eHealth, NFA, VAIM, IM, etc., on customizing the current infrastructure and to provide seamless monitoring to the setup. Also Acquaintance on ITSM & ESM Tool stacks which includes on Hardware sizing & providing solution as per the customer requirement. Has also included in major parts of IT delivery activities.

I.Employment Summary

Mahindra Satyam / Tech Mahindra Experience

Industry

IT

Sub Industry

IT – IMS

Organization

Mahindra Satyam / Tech Mahindra

Band-Sub band/ Designation

Business Analyst / Technical Associate

Role

Solution Architect

Duration

August 2011 Present

II.Project Summary

a)TELKOM - SA, South Africa.

Project Name : TELKOM

Client

TELKOM - SA, South Africa

Role

Stream Lead

Organization

Tech Mahindra Ltd

Duration

December 2014 – Present

Team Size

Project : 10

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.1Software

Languages : LUA

Database : MySQL

Tools : CA NFA, CA IM, CA Spectrum & CA eHealth

O/s : Windows

b)Accounting and Corporate Regulatory Authority, Singapore.

Project Name : ACRA

Client

Accounting and Corporate Regulatory Authority, Singapore

Role

Solution Architect / Team member

Organization

Tech Mahindra Ltd

Duration

March 2014 – November 2014

Team Size

Project : 1

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.2Software

Languages : LUA

Database : Oracle

Tools : CA Nimsoft

O/s : Windows & Solaris

c)Airtel Infrastructure (DCMS), Delhi.

Project Name : Airtel DCMS

Client

Airtel DCMS

Role

Solution Architect / Team member

Organization

Mahindra Satyam Ltd

Duration

February 2013 - March 2014

Team Size

Project : 2

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.3Software

Languages : LUA, Perl & Bash

Database : Oracle, MS SQL Server

Tools : CA Nimsoft & Enlighta

O/s : Windows & Linux

d)Airtel Infrastructure (UCC), Pune

Project Name : Airtel UCC

Client

Airtel UCC

Role

Solution Architect / Team member

Organization

Tech Mahindra Ltd

Duration

June 2013 - March 2014

Team Size

Project : 1

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.4Software

Languages : LUA, Perl & Bash

Database : MS SQL Server

Tools : CA Nimsoft, Spectrum, eHealth, VAIM

O/s : Windows & Linux

e)Majid Al Futtaim Properties, Dubai.

Project Name : MAFP

Client

Majid Al Futtaim Properties, Dubai

Role

Team member / Program manager

Organization

Tech Mahindra Ltd

Duration

August 2012 - February 2013

Team Size

Project : 3

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.5Software

Languages : LUA, Perl & Bash

Database : Oracle, MS SQL Server

Tools : CA Nimsoft & Enlighta

O/s : Windows, Linux & Solaris

f)Shared Services, US.

Project Name : Shared Services HSS

Client

Shared Services, Cleveland, US.

Role

Team member

Organization

Mahindra Satyam Ltd

Duration

January 2012 – July 2012

Team Size

Project : 3

Module : Infrastructure

Environment

(with skill versions)

1.1.1.1.1.1.6Software

Languages : Bash

Database : Oracle, MS SQL Server, MySql

Tools : CA Nimsoft & Enlighta

O/s : Windows, Linux, HpUnix & Solaris

III.Roles & Responsibilities

As a team member, was responsible for

Analysis of the specifications provided by the clients

Design and Development solutions for different infrastructures

Coding using LUA, Bash and Perl for Multi-tool integrations

Database management

Responsible for overseeing the Quality procedures related to the project.

Client site for implementation.

IT Delivery

oWas part of IT project delivery on Implementation & supporting of tools like Nimsoft, Enlighta, CA Service Desk, Nagios, OTRS, Nagviz, MSPM & MSAP.

oAlso was owning the Program Management for the complete project tracking & escalations

Company & Team Profile Seminars

oProviding Demos to internal team on new technologies and IT ideas on Automation to reduce human efforts.

oConducting orientations & first line support for the customer on company products and services shared.

Marketing & Sales

oDemos to customers on Tools and briefing on the features available & the way of customizing so that we can use them for their infrastructures depending on the customers.

oPreparing RFP’s on products for different types of customer by understanding their infrastructure to provide the best & effective solution to manage their infrastructure.

IV.Skills

Primary Skill category

IT-IMS Infrastructure (CA Solution Architect)

Nimsoft, Spectrum, NFA, IM, VAIM & eHealth

Project Acquired skills

IMS Network Management/Desktop

Primary Domain Skill

IT – Infrastructure Management (ITSM & ESM Tools)

Sub Domain

IT – Implementation & Maintenance

Solution

IT – Delivery Solution & Sizing

Trained Skills

Computer Hardware, Networking, Database, Linux, Windows Server, Cloud computing, Network Security, Storage, Presentation Skills, Program Management in Recruitment Drives

Linguistic Skills

English Soft Skills

Linguistic Skills Certifications

Russell’s Soft Skill Certified

V.Trainings

Type

Title

Location

Organized by

Duration

Domain Education

Microsoft Windows 2003 Server

Hyderabad

IMS Academy

3 Weeks

Domain Education

Microsoft Active Directory

Hyderabad

IMS Academy

3 Weeks

Domain Education

Microsoft Exchange Server

Hyderabad

IMS Academy

2 Weeks

Domain Education

DHCP Server

Hyderabad

IMS Academy

5 Days

Domain Education

CISCO CCNA Networking

Hyderabad

IMS Academy

2 Weeks

Technical Education

Computer Hardware

Hyderabad

IMS Academy

3 Weeks

Technical Education

Windows 7

Hyderabad

IMS Academy

1 Weeks

Technical Education

Linux

Hyderabad

IMS Academy

2 Weeks

Technical Education

Database

Hyderabad

IMS Academy

2 Weeks

Technical Education

Networking

Hyderabad

IMS Academy

2 Weeks

Technical Education

Storage

Hyderabad

IMS Academy

5 Days

Technical Education

Cloud Computing

Hyderabad

IMS Academy

5 Days

Technical Education

Network Security

Hyderabad

IMS Academy

5 Days

Culture and Language Education

Russell’s Soft Skill Training

Hyderabad

IMS Academy

3 Months

Leadership Development

IMS Recruitment Drives

Bangalore

IMS Academy

2 Months

Technical Education

Nagios Monitoring Tool

Hyderabad

IMS Academy

5 Days

Technical Education

OTRS Ticketing System

Hyderabad

IMS Academy

5 Days

Technical Education

Nimsoft Monitoring Tool

Bangalore

Tools Practice

3 Weeks

Technical Education

Enlighta Service Desk Tool

Bangalore

Tools Practice

3 Weeks

VI.Education

Degree

Specialization

University / College

Year of passing

Diploma

Information Technology

Anna University, SRMV PTC

2011

VII.Certifications

NSAT 101 - Nimsoft Certified Administrator

CISCO CCNA Certified Associate

Russell’s Soft Skill Certified

VIII.Personal Details

1.1.1.1.2ontributio

Name

Harish Sivadasan

ID No. (India)

HS101235

Email ID (Tech Mahindra)

Email ID (Personal)

acsksd@r.postjobfree.com

acsksd@r.postjobfree.com

Passport No.

K2849805

Valid Upto: 04/18/2023

(mm/dd/yyyy)

Type of Visa holding (if any)

S Pass (Singapore Employment VISA)

11.2 Business VISA (South Africa)

ICT(Intra Company Transfer – South Africa)

Valid Upto : 04/04/2016

Valid Upto : 05/03/2015

Valid Upto : 30/06/2019

Location

Telkom SA,

91 Oak Avenue, Centurion 0169,

Johannesburg,

SOUTH AFRICA.

Contact Numbers

Home: +27-744*-***-**

Work: +27-744*-***-**

I hereby declare that the above mentioned information is true to the best of my knowledge.

Place: South Africa (Harish S)

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