Business Operations, Change Management, Program Management

Mary K. Wren

**** ********** ***, ******, ** ****8 Cell: 408-***-****

*********@*****.***

Qualifications Summary / Profile

Results-oriented change management consultant, adept at aligning leadership to actionable objectives supported by comprehensive change management strategy. A professional with broad based, functional experience with a track record of motivating cross-functional teams across a variety of disciplines/functions in support of improved productivity and results. Expertise in High-Tech, Bio Tech, Public Utility industries, working with all levels of management and coordinating cross-functional teams in a complex business environment with the ability to work easily between strategy and execution.

Professional Experience

HAVILLAND CONSULTING 2011 – present

President

Provide consulting services to a variety of organizations in the biotech, equity compensation, gas utility, management consulting and non-profit arenas. Engagements include change management, executive coaching, leadership communications, promoting new employee benefits programs, strategic communications, organizational productivity, marketing industry conferences and developing business requirements for a tool for a firm specializing in employee engagement.

Role: Change Management Consultant

Working with a major pharmaceutical company, partnered with Corporate Communications leadership to develop strategy, communications and high-level impact assessment to support corporate wide compensation changes (bonus structure). Provided change management and communications support for major re-structure of corporate benefit plan (401k).

Provided Change Leadership oversight for portfolio of projects chartered to deploy mobile technology for Gas Operations field organization (inclusive of new application, devices) in support of improved regulatory compliance, productivity and safety.

FUTURE STATE 2013

Change Management Consultant

Provided management consulting services to business and IT Biotech leaders, responsible for the Clinical Trial Management System (tracks all clinical operational information for local, global and outsourced drug trials from study start up to study close out).

Role: Change Management Lead

Working with business/IT leaders for major Bio Tech Company, developed strategy and execution plan for annual cross-functional leadership summit to support 2 – 5 year planning for Clinical Trial Management System. This initiative was strategically important, integral to the corporate strategy to bring drugs to market faster and improve internal user experience/productivity. Partnered with clients and cross functional leaders to understand key issues and business requirements, prepared business/IT leaders for annual summit and facilitated cross-functional leadership during 3 day Summit which included: discussion/alignment on: key system issues, success and decision criteria for new system solution, solution to support business objectives and ongoing leadership stakeholder engagement.

Developed Change Management plan including stakeholder assessment, high level impact assessment for key stakeholder groups

Partnered with Business/IT Leadership in developing strategy and execution plan for annual 3 Day Leadership Summit

Developed Agenda and Facilitation Guide to support Summit objectives and long term planning

Facilitated cross functional leaders during a 3 day Summit

Developed Communications plan to support pre and post summit outcomes

Role: Change Management Lead

Working with major Bio Tech Company, led cross-functional team to assess and finalize recommended scope and core functionality for the future Clinical Trial Management System. Working with business/IT leadership, aligned this effort with existing corporate objectives (Big Data, Process Improvement Initiatives) in preparation for Leadership Summit, where cross functional leadership gathered to align on recommended scope and core functionality for Clinical Trial Management System and solution to support new system.

Developed Change Management plan to support final recommendation including stakeholder analysis, impact assessment and high-level system landscape assessment.

Developed Communications Plan to support both short term and longer-term implementation plan, which included communications by stakeholder group via multiple channels (web site, email, system forums, quarterly meetings) and re-design of web site supporting Clinical Trial Management System.

Developed Agenda and Facilitation guide to support Leadership Summit in support of project objectives

Role: Change Management Lead

Provided change management strategy and execution for Bio Tech client deploying a tool to improve productivity and user experience. Worked with client to identify primary stakeholder groups and tool deployment strategy.

Developed Change Management Plan to include stakeholder analysis, impact assessment, execution plan, and training plan to support successful adoption of the productivity tool.

Developed Communications Plan to include short-term communications that built awareness for the productivity tool and the longer-term communications plan focused on training and tool deployment.

CISCO SYSTEMS, INC. 1996 – 2011

Role: Senior Manager

Chosen by senior management to participate on a small team charged with developing Cisco’s next generation Change Management methodology including integration of Change Management into the business across all functions.

Developed Change Management base line framework aligned to John Kotter methodology

Major contributor in development of Change Management training modules for Director level and above

Major contributor in developing tools and templates for business to leverage to support Change Management integration across all business functions

Integrated Change Management into New Product Introduction methodology

Role: Change Management Lead

Led Change Management effort for re-engineering initiative focused on portfolio management, working with 5 leaders and 4 executive sponsors.

Provided Change Management oversight, guiding leaders in development of their business case, stakeholder assessment, impact assessment and risk mitigation plan.

Provided coaching and guidance to leaders in support of the changes impacting adoption of portfolio management approach

Role: Change Management Lead

Led a Change Management effort focused on employee engagement. Provided coaching and guidance to Senior Vice President and his leadership team to address gaps in employee recognition (impacting 750 employees). Project outcomes produced 10% improvement in annual survey results.

Developed business case to support employee recognition initiative

Developed Focus Group strategy and execution to support root cause analysis

Developed Change Management Plan which included stakeholder analysis, impact assessment, risk mitigation plan

Developed Communications plan to support all stakeholder communications

Developed training to support annual employee review process

Developed individual coaching plans (outlining behavior/leadership gaps and plan to address needed changes aligned to employee engagement objectives) to support senior leadership

Held other roles in Legal, Business Development, Services Channel Program Management, Chief of Staff - Global Field Operations

Education / Additional Information

•Masters of Science, Training and Development

Lesley University, Cambridge, MA

•Bachelor of Arts, English

College of the Holy Cross, Worcester, MA

Certifications: Being First – Change Leadership Roadmap

Blanchard Training & Development – Situational Leadership, Situational

Self-Leadership

Other Interests: Pilates, hiking, gardening, traveling.

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