Project Management Mortgage

Deitric Wilson Page *

DEITRIC WILSON

P. O. Box *61653

Plano, TX 75086

214-***-**** direct

***************@*****.***

LOAN SERVICING AND OPERATIONS MANAGER

Results-driven Mortgage professional with 10+ year experience, also managing high-volume business operations. Excellent problem solving skills. Able to work under pressure in fast-paced, time-sensitive environments. Experienced in analyzing and streamlining mortgage servicing and loan default operations to increase productivity, quality, and efficiency. Proven ability to manage projects from the planning stage through execution, and completion. PC proficient in all Microsoft Office applications with extensive knowledge of system capabilities.

Strategic Planning & Execution

Policy/Procedure Development

Vendor Sourcing & Quality Assurance

Competitive Contract Negotiations

Process & Performance Evaluation

Financial Analysis / Reporting

Account Reconciliations

Team Building / Leadership

Billing/ Invoicing

Claim Filing & Fast Resolution

Compliance/ Audit

Project Management

Six Sigma Methodology

PROFESSIONAL EXPERIENCE

Simplicity Inc. Consultant Firm

Project Manager II Dallas, TX 06/2014 - Current

Responsible for management of the entire project lifecycle from project definition/scope through implementation.

Develop and maintain detailed project plans, this includes utilizing standard project documentation methodology, project tracking, and reporting procedures.

Develop cross-functional, change management and implementation strategies; ensure all participating parties have committed to effective implementation of the processes and procedures.

Ensure effective change management occurs throughout the course of the project. Manage all communication plans, training, and documentation. Deliver project on time, at/under budget within scope.

Provide concise and timely status reporting as required.

Develop and implement key metrics to measure and report progress of initiatives.

Assist team members in resolving project problems, escalate issues when necessary, and facilitate decision making.

Identify trends and process improvement opportunities across departments within operations.

Perform cost/benefit analysis.

Communicate project status to all stakeholders on a regular basis throughout the lifecycle of the project.

Provide excellent oral and written communications, interpersonal, negotiation, project planning, judgement, leadership, decision making, analysis and problem solving skills. Deitric Wilson Page 2

Detailed knowledge of MS Project, Excel, Word, and Visio. Process Gap Analysis:

Identify missing forecast and actual dates.

Identify missing acceptances.

Track Supplier purchase order creations through supplier purchase order receipts. Track customer acceptance through to billing block release posting. Identify missing site folder documentation.

Identify missing change request authorizations.

Bank of America Home Loans Plano TX, 02/04/2008 – 04/23/2014 Foreclosure / Property Preservations Manager (2012-2014) FEMA Disaster Manager (2011-2012)

Loss Mitigation Team Lead (2008-2011)

Managed a team of 10-15 FEMA, Foreclosure and Property Preservation Associates. Assisted in the implementation of BOA new portfolio management system to support the business and improve the default time line and outstanding property preservation claims.

Managed the operations and complete process for FEMA disasters and portfolio recovery.

Managed the reporting aspects of all FEMA disaster accounts.

Managed the operational functions of FHA/VA, and CONV property preservation, and foreclosure portfo- lio’s.

Proficient with all investor guidelines, Fannie, Freddie, FHA, VA.

Managing the day to day activities of the loan servicing department including coaching, counseling, and developing of staff. Create and manage staff schedules, adhere to standards and regulatory rules.

Ensure necessary changes are implemented to comply with any new or changed laws. Including but not limited to: Fair Debt Collection Practice Act (FDCPA), Fair Credit Reporting Act (FCRA), Fair and Accu- rate Credit Transactions Act (FACTA), Real Estate Settlement Procedures Act (RESPA), Graham Leach Bliley Act (GLBA), state foreclosure laws and state licensing laws for servicing loans.

Work with third party servicing vendors to ensure they are in full compliance with all applicable servicing laws and regulations. Including monitoring their activities, auditing, office visits, etc.

Develop action plans, procedures, and training materials for staff in order to promote smooth on-going op- erations. Provide information as requested for monthly business review, productivity tracking, business plans, goals, and staffing projections.

Responsible for meeting critical servicing deadlines and communicating with Risk management regarding updates and pertinent issues.

Responsible for attending staff meeting to address issues of concern.

Responsible for overseeing varied special projects for the unit relative to such matters as escrow for con- sumer loans, consolidations of credit bureau corrections, etc.

Directly work with and supervise staff, interviewing, hiring staff and the termination of staff, job promo- tions, setting work hours, conducting counseling/performance reviews, and planning of the staff’s work.

Ensure compliance with all applicable government, investor, and bank regulations. Provide guidance to staff with interpreting and understanding loan documents, investor requirements, bank procedures and poli- cies, directing an appropriate course of action. Provide assistance in connection with internal and external audits, and compliance problem resolution.

Loss Mitigation lead

Responsible for being the single point of contact to borrowers whose loans are delinquent or at high risk for delinquency.

Assist default borrowers investors, and insurers in an effort to avoid the completion of foreclosure and to mitigate loss to all, in accordance with all federal state and local regulations.

Assisting over the phone to find solutions to maintain home ownership. If retention options are not Deitric Wilson Page 3

possible, discuss other solutions including loan modification, rate reduction, short sale, short refi, deed in lieu, cash for keys, special forbearance, and or partial claim. American Home Mortgage Irving, TX 01/2004 – 12/2007 REO Asset Manager

Analyzed and document the high to low net recovery vs. closing time-line through data models showing the expenses, and revenue gain or loss of all REO (real estate owned) properties within the REO department.

Performed complex quality assurance cradle to grave reviews on a variety of default servicing transactions.

(Foreclosure, Bankruptcy, Short Sales, Etc.)

Integrated comprehensive knowledge within own specialty area with understanding of related industry practices and standards to identify process gaps. While assessing the level of risk associated with servicing, on a transactional basis.

Performed extensive research and interpreted factual data, with process gaps. While identifying inconsistencies in the data or results. And provided recommendations for process improvements.

Developed datasets and forecasting models related to risk evaluation or mortgage residual values.

Designed and produce metrics used to measure efficiency and effectiveness.

Drove process improvements aligned with desired corporate and legal procedures.

Analyzed, identified, and corrected data issues within the systems used or owned by third party vendor.

Responsible for documenting time- line and expense management of the REO Redemption process post foreclosure sale through alternative approaches to obtaining property vacancy. Such as cash for keys in lieu of eviction.

Analyzed, and evaluated all incoming REO sales proceeds checks/ wires with supporting documentation, entered required system data fields and maintained reconciliation reporting with external vendors. EDUCATION

ITT Technical Institute Richardson, TX 06/2013

Bachelors of Science in Project Management

University of Texas

Six Sigma Green Belt Certification Dallas, TX 10/2012 Champion School of Real Estate Dallas, TX 04/2010

State of Texas Licensed Loan Officer

ITT Technical Institute Arlington, TX 09/2009

Associates Degree in Electronic Engineering Technology REFERENCES

Available upon request

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