Customer Service Administrative Assistant

Robyn Taylor

Data Entry Specialist, Clerical, Administrative Assistant, Customer Service

Houston, TX

*********@*****.*** - 832-***-****

To obtain a challenging position in a well established practice that will utilize and benefit from my past skill set as an Administrative Assistant, Data Entry Specialist, Clerical, Claims Processor, Customer Service position. Authorized to work in the US for any employer

WORK EXPERIENCE

Fraud/Dispute Claims Processor

Apple One (Capital One) - Houston, TX - July 2014 to April 2015 Responsibilities

Understand, monitor and present any discrepancies In the chargeback process for fraud or disputes on debit card claims. Ensured Reg E compliance by review and verification of funds granted to customers are accurate and all related correspondence prepared for the customers contain the correct information and is mailed to the customer within the specified time frame.

Accomplishments

Strategically planned, developed and implemented the policies and procedures for the creation and implementation of, specific reports and tasks within the Quality Control Team for the Claims Processing Center. Skills Used

Focus on delivering an error free product when provisional credit is being granted to the customer and sending letters to the customer dealing with the dispute/fraud claims. Clerk

Harris County Sheriff's Office - Houston, TX - June 2008 to December 2012 Schedule, organize and manage admission, transfer and releases of residents Maintain, receive and post monetary payments to financial accounts Maintain confidential demographic and financial records of inmates Coordinate, prioritize and support the daily operations of the Records Management Department Update residents demographic information in appropriate databases Route all calls/messages to the appropriate party in a timely manner Compose confidential documents as well as maintain in personnel files Receive, review and maintain records in order to make computations and process admissions, releases and transfers

Police Telecommunications Operator

Houston Police Department - Houston, TX - April 1992 to July 2006 Intercepted calls for police service and prioritize routing

• Conduct preliminary criminal investigations by telephone

• Generate offense reports by direct entry into the department's software system

• Maintain and generate statistical data for work logs EDUCATION

Business Administration

University of Houston

Diploma

MB Smiley

SKILLS

Data Entry, Clerical filing, SAAP, Core Banking Software, Clear Claims, Extra, typing 60 wpm, ADDITIONAL INFORMATION

SKILLS: Typing 60 wpm, Data-Entry 10,000 kph, Proficient with Microsoft Office Software

(Word, Excel and PowerPoint). Proficient with standard office equipment.

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