Customer Service Sales

BARBARA M. BURKE Home 813-***-****

**** ****** ***** **** 813-***-****

TAMPA, FL 33634

CAREER SUMMARY

I am a seasoned and organized Administrative Assistant/Customer Service professional. Experienced in dealing with all levels of management, customers and vendor personnel, I am dedicated to seeing a job through from beginning to end. I always have an eye to customer and company satisfaction while meeting assigned deadlines.

04/15 – 09/15 Rite Rug, Tampa, FL

Customer Service Representative

•Maintained floor, wall and backsplash schedules for home builders keeping them and Rite Rug on track from start to finish.

•Touchup repairs were completed in the required timeframe for new home construction in various new housing developments in the area.

•Dealing directly with builder project managers and homeowners confirmed scheduled services and maintained customer and builder satisfaction.

10/12 – 03/15 Global Facility Management, Melville, NY

Remote Vendor Coordinator – Recurring and Wet Work

•Work at Home Vendor Coordinator for Rite Aid stores in the Bronx and New York City, Michael Kors and Leslie Pools nationwide. Scheduled and confirmed recurring and on-demand floor service, resulting in high customer satisfaction.

•Maintain GEM’s database to keep scheduling, vendors and service completion accurate.

•Developed good, ongoing relationships with store managers, district managers and vendors to ensure work flowed smoothly. I followed up with all parties to confirm services were being completed on schedule.

03/08 – 09/12 Diversified Maintenance, Tampa, FL

Vendor Coordinator – Wet Work and Regular Service

•Team Lead for Petco and Fred’s stores wet and regular floor work and customer service. Negotiated new floor service with vendors, saving the company $95,000 in service costs per year in 1 state alone.

•Coordinate services and Quality Control to over 500 stores on a quarterly basis.

•Maintain JDE database to keep scheduling, vendors and service completion accurate.

•Assist stores and vendors in service performance or problems that may arise

03/01 – 02/08 Laboratory Corporation of America Tampa, FL

Administrative Specialist to V. P. of Business Development /Sr. V. P.

•Sales Analyst, pulling sales / compensation reports from database systems

•Hospital utilization reports were formatted, compiled, and forwarded to Director of Hospitals

•Downloaded, printed and forwarded monthly reports to sales staff and V.P.

•Scheduled meetings, prepared presentations and confirmed reservations

•Handled travel arrangements for V.P and other sales managers

•Prepared expense reports for the V.P. and Sr. V.P.

•Prepared and submitted payroll figures to Accounting for all Sales staff

EDUCATION:

Eldred Central School, Eldred, NY

Sullivan County Community College, Fallsburg, NY

State of Florida Notary Public - Current

SOFTWARE PACKAGES:

Word, Excel, Google, PowerPoint, Access, GEMS, J.D. Edwards, RFMS, Microsoft Publisher, Outlook, Internet Software

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