Management Sales
Resume:
Eddie Satterly
***** ******* ** #***-*** Conifer, CO 80433 • 720-***-**** • *****.********@*****.***
Technology Executive
Highly Motivated, Creative, and Versatile Executive with Comprehensive Experience in Information Technology Organizations Committed to the Highest Levels of Professional Excellence including Life Long Learning and Building Productive Relationships with Colleagues and Clients.
Distinctive Executive Qualifications – Business-minded leader with a unique blend of technical knowledge, management expertise, corporate vision and the effective use of IT solutions to maximize business potential. Create and build key performance metrics, enable profitable growth, and push for operational excellence within the organizations I work with. Unique ability to comprehend complex business environments and drill down to specific requirements, issues and develop solutions based on cutting edge technical solutions. Managed $50M+ P&L, large globally diverse teams, technical and business cross-functional projects. Strong manager, leader, and team-player who can quickly adapt to, be accepted by, and interrelate with all levels from staff to C-level. Skills and Knowledge include:
Industry Focus Business Development
Financial Services Extensive sales and BD experience
Healthcare Developing Proposal and ROI
Manufacturing Identify and Develop Key Partnerships
High Tech
Professional Services Technology Initiatives
Technology Solutions Development Operational Enhancements
Project Management Business Analytics & CxO dashboards
Deep Technical Demonstration Software Package Selection
Development of Reference Architecture Management of Software Development
Best Practices & ITIL Processes Virtualization and Consolidation
Enterprise Architecture Business Continuity & Disaster Recovery
Education: Bachelor of Science in Computer Science
Indiana University Bloomington
Experience and Key Contributions
CTO Emerging Business Group - Denver, CO
CSC (March 2014 – Oct 2015)
Work with Customers, Partners and other business units to set technology direction for emerging technologies
Head up R&D organization which includes Engineering, Research and Offering Development
Duties include: Setting Roadmap direction, Combining offerings from different business units, building out industry focused solutions and overall thought leadership
Standardized technology on Open Source solutions combined with minimal commercial software as required
Serve as a member of the Technology Decision Committee and M&A reviews
Speaker at several global conferences as well as hosted many customer innovation days
Partner with Sales and Alliance teams to define GTM and technology partnership approach
Complete architecture work for all components and work with Apache community to contribute code and help push projects forward
Chief Evangelist/CTO Office - Denver area
Splunk (June 2012 – March 2014)
Speaking at Global Conferences (Strata, Velocity, Hadoop Summit, Hadoop World, Interop, Gartner AADI, etc)
Working with customers on big data use cases and integration work
Working in the Apache community to improve customer options.
Driving overall technology at Splunk around Big Data leading to shipping HUNK product line
Sr Director Architecture & Emerging Technologies - Seattle Area
Expedia Inc (2010-2012)
Responsible for developing strategy and then building execution plans to partner with other business units to achieve Expedia’s strategic goals. Focused on creating strategic vendor partners via RFP process and piloting new technology adoption. Primary area of responsibility is complete solutions focused around big data, open source tools and emerging technologies, enhancing the development experience and getting more visibility around all key systems.
Select Monitoring/Management Tools and Drive Enterprise Adoption via business value. Evaluated several tools and selected Zenoss, Splunkfor monitoring. Increase adoption by providing the tools and technologies along with training. Create prototypes and document standards along with chairing regular peer review meetings to ensure adherence to the standards before releasing to production.
Evaluation and Prototyping of new technologies. Created prototypes and document standards along with deploying several PoC environments into production and creating an expert team. Recent focus on “Big Data” solutions including Cassandra and Hadoop saving $MM versus legacy Relational DB approaches. Selected Datastax enterprise and currently prototyping enhanced SOLR functionality to cut seconds off of search times and increase conversions and thus revenue.
Develop strategic 1, 3 & 5 year roadmaps. Key member of senior management team, contributing to the future strategy of the corporation and growth of Expedia revenues. Developing strategy to enable self service, enhance adoption of virtualization, ensure 99.999 service availability, better utilization of resources, migration to linux and open source solutions.
Chief Architect and CTO - San Francisco Bay Area
Chouinard & Myhre Inc (June 2008- June 2010)
Responsible for piloting the professional services arm of the company, leading a team tasked with implementations of custom solutions to enhance the hardware offerings. Oversaw all aspects of relationship management, project management, pre/post sales and delivery to clients. Primary area of responsibility is complete sales cycle development for solution selling.
Ensured Client-Centric Services Delivery. Developed the engagement standards for the Professional Services group and client interaction processes for all pre/post sales solution activity. Demonstrated ability in understanding and meeting customer requirements and also achieving extraordinarily high satisfaction ratings.
Drove Achievement of Revenue Targets. Key member of senior management team, contributing to the growth of the corporation and expansion of solution offerings. Effectively allocated and utilized resources and worked closely with client teams to solve their business challenges. Revenue from solutions only clients and new services offerings grew by 300% year-over-year.
Crafted the Company’s Service Strategy, Capabilities, and Direction. Hands-on role in driving the delivery partnerships, enhancing service offerings and delivery teams capabilities. Set the direction for the companies solutions stack and technology partnership choices
CTO – Dallas, TX
Enterprise Architects (2006-2008)
Served in dual role as Business Development and Delivery Architect for woman-minority owned startup. Served as the primary contact with key partners and delivery teams. Hands-on role in identifying and formulating the strategies for business growth, technology directions and management team selection. Served as Architect delivery resource on several key projects including:
Client: Cingular (at&t Mobility)
Role: Tools Architect
Conduct assessment of capacity planning and OSS, complete a gap analysis and a key set of recommendations
Define Roadmap for completing the recommended solutions
Client: Mannatech
Role: Sr. Architect
Conduct assessment of all enterprise monitoring application and infrastructure management architecture and complete a gap analysis
Architect and create deployment roadmap for tools
Conduct training sessions for users and administrators
Client: OnStar
Role: Infrastructure Architect
Create a future IT transformation strategy as it relates to the path to production and future production models
Conduct assessment of all enterprise application and infrastructure architecture and complete a path to production gap analysis
Recommend tools, governance, infrastructure and process changes to support the future strategy and address all gaps.
Complete a pilot of tools and create additional paths to production using virtualization tools: VMWare, HP VM for Integrity and Solaris Zones.
Client: Liberty
Role: Enterprise Architect
Conduct assessment of all enterprise application (.Net, MSSQL andGenesys) and infrastructure architecture
Provide gap analysis on derivation from best practices using Gartner and Forrester
Write guidance on best steps forward to a best of breed architecture
Complete assessment of 3 data center environments for server consolidation plan using VMWare ESX and related tools.
Client: Internal
Role: Business Development
Created collateral for future project bids and agreements
Setup key relationships with partners and clients including VMWare and HP
Enterprise Architect for Manufacturing Vertical – Dallas, TX
Hewlett Packard Consulting & Integration (2004-2006)
Served as key technology architect for manufacturing vertical on projects totaling $41M with P&L responsibility for delivery success. Server as lead architect on projects including:
Client: GM
Using ITIL methodologies, completed an assessment of the IT Infrastructure of the corporation, and developed templates.
Architected a global solution for the enterprise management of GM’s global manufacturing environment integrating BMC, HP, IBM and Cisco tools.
Completed review and recommendations document for server consolidation and virtualization of applications in data centers to reduce operational costsby 20%.
Worked with VMWare and Microsoft to setup a comparative analysis of VMWare ESX versus Virtual Server and setup lab servers.
Composed Templates and Standards for GM global architecture.
Served as a member of the enterprise architecture template board for GM&Q.
Led an initiative to develop standard format for management tools globally.
Worked with the GM and EDS teams to complete verification of operational impact of monitoring and management of applications within the GM environment.
Consulting Architect – Seattle, WA
Independent Consultant (2002-2004)
Served as key technology delivery resource as subject matter expert and architect for projects including:
Client: Fidelity
Conducted an analysis of the UNIX and Wintel server environments for future consolidation efforts.
Completed SLAs in order to facilitate the outsourcing of the IT department.
Using ITIL methodologies, completed an assessment of the IT Infrastructure of the corporation and developed Service Level Agreements (SLA)
Created the tools and architecture to manage and report on the corporate level SLA(s) as defined.
Client: Microsoft Solutions for Management (MSM)
Authored best practice documentation on Small Business to Enterprise level patch management process and solutions.
Interviewed and worked with six focused clients to gather pain points to create a focus for guidance.
Worked to create prescriptive guidance to clarify the story that Microsoft will put forward. Guidance shipped with core Microsoft product sets.
Architected a lab environment to simulate all customer scenarios, and developed scripted solutions for 100% accountability.
Client: Microsoft Solutions Architecture (MSA)
Completed a physical and logical design for a lab using virtual machines to emulate a full enterprise infrastructure.
Worked with internal IT group to virtualized multi forest MS architecture and deploy Microsoft Infrastructure virtualized environment (Mini Core).
Created best practice and planning guides for deployment of network devices, network security, network services and storage services in an enterprise environment.
Composed field engineer questionnaires for clients to map to enterprise solutions using Microsoft and partners technologies.
Client: Microsoft Identity Management Team
Developed scripts to mine data from Active Directory and logs from domain computers for importation into Microsoft SQL Server for audit purposes.
Completed an Enterprise reporting solution for Identity Management.
Complete MIIS MS forest/domain architecture and supervised installation and configuration.
Prepared audit reports and SOx compliance reports for upper management.
Client: Financial Services Company
Architected and led team to upgrade OpenView to newest versions and added additional configurations to support new services.
Design and Proof of Concept and completed competitive analysis of multiple Vendors products including BMC Patrol, Smarts In-Charge, IBM Tivoli and HP OpenView.
Created enterprise architecture for server/application and network consolidation.
Completed an audit to show weak spots in security and bandwidth availability.
Client: Microsoft Xbox Live
Architected and Lead implementation of Global Network and Security Management Platform.
Created global distributed architecture for local support as well as disaster recovery scenarios.
Authored policies and procedures and technical design documents for ongoing operations and SLAs.
Completed regular reviews of architecture and systems to be deployed.
Sr Network Management Architect
Concert Global Networks (a BT and AT&T Company) (1999-2002)
Served as key technology delivery resource to internal and external clients. Served in a business development capacity and as a subject matter expert on management solutions for data and voice networks.
Served as a Member of Change management and network evolution team
Completed effort to develop Fallback/Disaster Recovery architecture for all management systems.
Served as lead Architect on Data and Voice Management systems, as well as on the integration of OSS/BSS products into the Management architecture.
Worked as Design Team lead for customer VoIP projects using Cisco routers, switches, gateway equipment, HP OpenView, CiscoWorks and Call Manager.
Authored Several Designs (HLD/LLD) and Technical documents produced to support Implementation, Provisioning, and Operations staff.
Principal Management Systems Consultant
TKG (1996-1999)
OSS Systems Consultant
Ameritech (1994-1996)
Principal Management Systems Developer
IIS (1990-1994)
Education: Bachelor of Science in Computer Science
Indiana University Bloomington
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