Customer Service Human Resources
Resume:
HEATHER BOURDEN
* ****** **** ****. *, Apartment 204, St. John's, NL A1A 4B8
****************@*****.***
OBJECTIVE: To utilize my skills, education, and experience in Business/ Human Resources Management as well as my passion for marketing, to be an integral part of your company.
EDUCATION:
Date 2013- Oct. 2015 Keyin College, St. John’s, NL
Business/ Human Resource Management
Sept. 2005- Dec. 2006 Memorial University of Newfoundland, St. John’s, NL
General studies
Completed Three Semesters of Social Work
June 2003 O'Donel High School, Mount Pearl, NL
Completed Level III
WORK EXPERIENCE:
Sept 2015- Present Canship Ugland Ltd., St. John's, NL
Human Resources Intern
Preparation of International Visas
Document management for personnel
Employee logistics
Aug. 2009- June. 2013 Caregivers, St. John's, NL
Unit Manager
Managed clients’ personal finances
Staff Scheduling
Reporting duties to main offices
June. 2006- Aug. 2009 Convergys-General Motors, St. John's, NL
Customer Service Representative
Dealt with all customer complaints
Conflict resolution with international dealers
Mentoring of new staff
Creation of monetary packages for customer concerns
Resume: Heather Bourden 2
QUALIFICATIONS/SKILLS:
Functional French and Spanish
6 years Management experience
Customer Service training
Dependable
Honest
Team Player
EXTRACURRICULAR ACTIVITIES:
Travelling
Habitat for Humanity
Canada World Youth
Katimavik
Swimming
Reading
Camping
Coached Grade 6 Girls Basketball
CERTIFICATIONS: WHIMIS
First Aid
CPR
Bronze Medallion- Lifeguarding
Non Violent Crisis Intervention
Valid Driver's License
REFERENCES: Available upon Request
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