Office Administration
Resume:
TAMMY WALDEE
**** ******* ***** *****, ********, TX 77345
***********@*****.***
Talented analyst with a strong background in data entry, proficiency in customer service and Microsoft office. Experienced in administrative and office management duties to include handling proprietary and confidential information with discretion, ordering office supplies and equipment. Recognized for attention to detail and precision, problem solving and administrative skills.
Computer literate Records and file maintenance Multiple phone system management Data entry
Software and phone support Dispatching
Professional Experience
UNIVERSAL AMERICAN, Lake Mary, FL 2007 – 2015
Contracting Analyst
Reviewed and processed new agent contracting by verifying eligibility.
Confirmed and accurately captured the reason for agent termination.
Updated banking, address and commission changes.
Answered incoming telephones and handled general email queues for the department.
Controlled the release of proprietary and confidential information in an effective manner.
GDD ASSOCIATES, INC., Winter Park, FL 2005 – 2006
Audit Processing Manager
Entered Worker’s Compensation and General Liability premium audits into internal database.
Compiled completed audits for return to the insurance carriers via email, US mail and UPS.
Maintained office equipment along with ordering supplies for the office and field staff.
Opened, sorted and distributed incoming mail daily.
TECH USA, Maitland, FL 2004 – 2004
Administrative Assistant
Answered multi-line phone in Hurricane Storm Center assisting callers with their insurance claims status.
Escalated insured issues as needed for processing and resolution.
ACCESS CONTROL TECHNOLOGIES, Orlando, FL 2004 – 2004
Service Assistant
Processed equipment orders along with providing software and phone support for maintenance system.
Created service calls used to dispatch technicians on repair/replacement of gate and telephone entry systems.
KELLY SERVICES, Altamonte Springs, FL 1999 – 2000
Data Entry
Received, submitted and closed service orders for payphone repair/replacement (Sprint) in a national call center.
Troubleshot “blocked caller” issues for inmate facilities.
Military
United States Navy 1990-1994
Seaman
Education
Seminole Community College, Business (Completed coursework toward obtaining an A.A. Degree) Sanford, FL
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