Customer Service Medical Assistant
Resume:
SALLIE J. KIDD
Ballston Spa, NY **020
********@*****.***
Qualifications
Experience with System Center 2012 Configuration Manager (RDP), LAN, WAN, and Web Based Software
Proficient in the use of hardware repair, upgrades, installation, Configurations and troubleshooting multiple software applications
Experience with Microsoft Office, SIEMENS Medical Application, and MAGIC Ticketing System Software
Excellent Customer Service
Skills
Excellent Organizational, Communication, and Problem solving skills
Experience working in a diversified environment assisting Staff, and Management
Experience with exposure to multiple software applications, prioritizing tasks, Technical Support, and communicating with Patients, Physicians, Nurses, Managers, and Support Staff
Work Experience
Ellis Medicine, 1101 Nott Street, Schenectady, New York 12308 (6/2013 to present)
Service Desk Associate
Manage, prioritize, and resolve multiple requests via phone queue, ticket applications, and email
Work with staff and end users in troubleshooting and resolving Level 1 & II issues as it relates to Network, Software, and hardware
Monitor systems, applications, telecommunications, and equipment
SmartSource Technical Staffing Solution, Cohoes, NY (5/2012-6/2013)
Technical Support
Computer Installation, Configurations, and troubleshooting of new hardware for First Niagara Bank
Operating Systems, Applications, Systems and Equipment
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook
Internet Explorer, Firefox, Web-ex, NetMeeting, VNC, and PCAnywhere
Operating Systems: NT, XP, familiar with Windows 7, Active Directory, and SharePoint
Proficient with Workstations, laptops, printers, modems, and wireless phones
Education
ITT Technical Institute, Albany, New York
Associate Degree in Information Technology – Computer Networking Systems 4/2012
Mildred Elley, Albany, New York - Certified Clinical Medical Assistant 1/2001
References
Furnished upon request
Contact this candidate