Sql Server, RSA Archer eGRC development, Windows Server 2008, C#.Net

OBJECTIVE

To obtain a Management, Lead, or Senior Information Technology position in .Net Application Support Server and/or .Net Application/Software development and implementation, support or consulting, utilizing my 10+ years of Information Technology experience in .Net Application Support and development within Fortune 500 companies. Experiences include C# and ASP.NET support, development, and installation. ArcherGRC administration, development and training – SQL server 2005 implementation, and scripting. Technical, non-technical, functional requirements documentation, Windows server upgrades, application administration in both client-server environments. Web based application patches, upgrades, implementation, installs, and training

TECHNICAL EXPERIENCE

IT Information Security Analyst

First Data

Headquarters

Atlanta, GA

July 2015 to Present

Experience with IT Risk Management organization utilizing Archer eGRC.

Experience understanding findings, weekly reporting and identifying opportunities to automate through development.

Process improvement, issue management and overall operations support.

Design, integrate, implement and support information security risk management processes and solutions at First Data.

Responsible for holding key stakeholders accountable for the timeliness of completion and the quality of information pertaining to the risk throughout the risk management process, generating risk reporting and dashboards, ensuring information security risks are documented and managed to standards within Archer, and supporting internal and external program audits.

Help to facilitate stakeholder decisions based on risk data and is seen as a constructive engager, leveraging business and technical engagement skills appropriately.

Maintains integrity and confidentiality of client information by ensuring appropriate standards are in compliance with department standards and procedures.

Maintains the information security environment and reports security violations.

Expert in information security technology systems.

Moderate projects and tasks

Senior Technical Developer

Travelport

Headquarters

Atlanta, GA

July 2012 to June 2015

Working on a day to day basis to support the strategic aims of the Risk Group and other user areas in the GRC software roll out across Travelport as our holistic, integrated implementation of the RSA Archer product.

Primary manager of the database including framework design and construction, using C#, file and string association construction and QA management.

Perform the application security functions including adding, modifying and disabling user accounts and performing periodic access recertification reviews.

Provide first level support to all users in relation to connectivity and application issues.

Interface with Travelport’s Technical Operations Department to resolve any infrastructure or application issues.

Create new reports and/or enhance existing reports to meet management’s reporting requirements (Cognos Report Writer).

Act as liaison with GRC and Travelport’s Technical Operations Departments on all new releases, both patches and functionality upgrades, test all patches and enhancements based on management’s functionality requirements and deploy releases in a controlled manner.

Provide GRC training to the risk management/business community and advisors through a number of mediums including onsite training and the use of web training.

Assist the members of Travelport Business Solutions in their day to day activities.

Participate in regression testing where required in support of change management activities. Any other duties that may be required.

Build the GRC platform from the ground up, using C#, IIS 7.0 web services and Windows Server 2008 R2.

Worked with Archer GRC, Windows Server 2008, SQL Server 2005, IIS 7.0 web services, C#.Net, OpenText eDOCs 5.3.1, Workshare Compare, HTML, XML, JavaScript

Developing in C#.Net based ArcherGRC platform

Senior Application Support Analyst

TMX Finance

Alpharetta, GA

September 2011 to May 2012

Act as the liaison between infrastructure and development, from an application knowledge and support perspective.

Tier 2 support including application issue and problem capture, triage, escalation, and resolution.

Maintain current systems operation and architectural documentation.

Production system testing and troubleshooting to resolve application issues quickly.

Knowledge transfer and training of existing support team.

Make recommendations on process and procedure improvement.

ASP.NET Analyst/Programmer III

UPS/Adecco

Atlanta, GA

January 2011 to May 2011

Assisted the Web Development Manager on requirement documents and technical design.

Developed 3 tiered web applications as indicated in requirement documents.

Created deployment packages and procedures for both test and production environments.

Worked with 3rd level support resources on any reported solution issues.

Followed the application SDLC to complete assigned projects.

Provided QA analysis, via black box, white box and regression testing, developed using C# to create Unit testing to validate developer code, analysis, design, coding implementation, support.

Worked with C#, JavaScript, HTML, CSS, JQuery, XML. Worked with SQL Server 2008, Visual Studio 2010, ASP.NET 4.0, ASP.NET MVC 3.

Production Support Specialist/Application Support Analyst

Alere

Atlanta, GA

July 2008 to January 2011

Provided 2nd and 3rd tier support for the organizations web based applications.

Triaging tickets to determine severity of issues, tracking bug fixes in Test Director.

Assisted senior staff and other IT personnel to identify scope of issues, and recommended best practices to prevent further occurrences.

Implemented and tested new and existing web based applications to ensure SLAs were met. Participated in 24/7 rotating on call schedule and backed up team manager in running the weekly change management process.

Involved in the testing and implementation phases of SDLC to the UAT and Production environments.

Provided documentation and created service guide for applications supported.

Implemented, installed web application software bugs, fixes and enhancements via web services such as IIS 6.0, Websphere., configured and supported web.config, asp.net, recreated issue to root cause.

Also worked with Windows Server 2003, Windows Server 2008, SQL Server 2005, deploying and patching using F5’s SCCM software, F5 Load Balancer, Cisco VPN services, patching and deployments using Windows Installer MSI packaging tool

EDUCATION

B.S., Computer Information Technology, American Intercontinental University, Atlanta, GA GPA 3.3 2003

M.I.S., Computer Information Systems, Software Engineering Strayer University, Morrow, GA GPA 3.3 2012

CERTIFICATIONS

Comptia A+ Certification 2001

Comptia Net+ Certification 2002

TECHNICAL APPLICATIONS & SKILLS

Database Software:

Skills:

SQL Server (versions2005, 2008, 2008R2), Microsoft Access (versions 95,2003)

Data modeling –Design, Analysis, Installation, Implementation,

Application Software:

Skills:

F5 Load Balancer, SCCM, Windows Server Cisco VPN, ArcherGRC, Opentext eDOCS DM, Workshare Compare, Visual Studio (2010, 2012, 2013), Visio, Apollo

Requirements Definition, Analysis, Design, Development, Testing, Installation, Implementation, Documentation, Training, Monitoring, Maintenance, Problem Resolution, Upgrades, Reporting, Web Portal and Client-Server, and Application Administration

Hardware Platforms & Operating Systems/Software:

Skills:

IBM Blade Server, Microsoft Windows Server (versions 2000, 2003, 2008 R2) Windows PC (versions 95, 98, 2000, 2003, 2008, XP, 8, 8.1) Ubuntu Linux (Versions 9, 9.5, 10, 10.5 11) IIS (versions 6, 6.5, 7) Websphere

Scripting, Testing, Analysis, Installation, Implementation, Capacity Planning, Documentation, Backup & Recovery, Networking, Maintenance, Monitoring, Tuning, Training, Upgrades, FTP, Telnet, vi, System Administration

REFERENCES

Are available upon request.

Contact this candidate