Manager Quality Assurance

Location:

Posted:

November 22, 2015

Ray Diaz

Spring, Texas ****8 713-***-****- Cell

**********@*****.***

Choice Research Group, Houston, Texas Aug 2014 - Current

Sales calls to potential customers to schedule reservation appointments for

Timeshare Resort properties located throughout the USA

Bav Solutions, LLC, Houston, Texas Apr 2014 – Aug 2014

Third Party Collections for charge off accounts for Aaron’s Retail

Handle Inbound/ Outbound calls to negotiate and settle accounts with a budget

of $6K per month

Skip Trace customers on various disputed accounts

Pentagroup Financial LLC/ Primary Financial Services Mar 2009 – Mar 2014 Management (Service Corporation International), Houston Texas

First party billing collections, handle customer Inbound/Outbound calls

At-need Cemetery/ funeral contracts used at the time of death that have a pending balance

Serviced Cemetery and Funeral At need contracts

Serviced Billing pre need contracts

Review documents and skip trace customers

Negotiated best possible payment arrangements for customer contracts

Requested insurance update from client

Prevented contracts to be written off to a 3rd party collection agency

Inbound call communications from locations of any inquiries of At-need contracts

Daily servicing of the at need contact prior to going to a 3rd party collections agency

Data entry performed on payments received from customers

Inbound/ outbound calls in pre need and at need contracts

Dialers systems used Noble and Strada

Applications used windows and HMIS system directly to SCI management

Followed the provided scripts in compliance to quality assurance

Misapplied payment research performed on customer accounts

GC Services, Houston Texas 1984 - 2009

Organize and Manage multiple high profile collections such as American Express,

AT&T, FCBI and Harris County Medical Hospital

Interact with Attorney’s on various accounts to help determine which clients would

be set up for legal collections

Work with confidentiality, assist at Manager’s request train new hires on client

files and system, translate and interpret in Spanish

Education: Reagan High School, Houston Texas, Graduated 1975

Proficient in Spanish Speaking

Software skills – People software, Window Parcs, Excel, Internet and Dialer System

References available upon request