Customer Service Manager

Robert Gehr

**** ********* *****, *****, ********** 91710

Phone: 909-***-**** E-Mail: *******@***.***

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Objective

To earn an employment opportunity as a pharmacist. I would like this opportunity to allow me to work with a team centered staff in an environment focused on efficiently providing quality customer service. Experience

CVS/Sav-On/Albertsons/CVS 1990 – 2015 (Retired)

I was placed as Pharmacist PIC of a new store located in Corona, CA. I worked to develop a solid routine focused on increasing efficiency along with quality customer service. When Sav-On bought CVS I was moved to a store in Ontario, CA as Pharmacist Manager/PIC with efficiency, organizational, and customer service problems. The majority of our customers spoke only Spanish so I learned how to consult in Spanish and hired bilingual technicians, two of whom remain there today. As a team we organized the store, immediately improved customer service, while continuously focusing and finding ways to run more efficiently. As the store changed ownership we worked to adapt to new systems and management styles quickly, while priding ourselves on our ability to exceed expectations. Pharmacy Manager/PIC at Super Value Drugs 1979 –1990 I was hired on as a Director of Pharmacy where I acted as a liaison between the owners and the managers. The store was a recently opened project that was envisioned as retail pharmacy that also acted as a delivery service for convalescent homes within four counties. The biggest hurdle we faced upon my hiring was the move from servicing three Board and Cares to contracting twenty-seven Convalescent Homes. To succeed we had to focus on our efficiency and communication by using the latest technology and adapting, as a team, to every challenge. Pharmacy Manager Danber Drugs 1977 –1979

After serving two years, fulfilling my licensing requirements at a Rite Aid located in New York I left as a manager and moved to California. I was hired as a Pharmacy manager to help change a store that was disorganized with low customer loyalty. To help I started by re-organizing the staff to fill the needs within the pharmacy. After cleaning we focused on our productiveness and set new standards for customer service. Doing so increased sales by twenty-one percent. I left to face new challenges as Director of Pharmacy.

Recognized Achievement

Sav-On Pharmacy Manager of the Year in Southwest District in 1992 I worked through billing to reclaim 100,000 dollars worth of rejected Medi-Cal claims, something that had never been done in the five year period since the stores opening. Our store was number one in customer service from 1992, which I, along with my team maintained until 2002. Customer Service Ranking (MCE) was Number One in 2007, 2014, and 2015 Fiscal Years Excellent customer service is the backbone to a successful pharmacies business vision. I value customer service with a personal connection accompanied by solid teamwork. CVS’s Pharmacy MCP to Budget Award in 2014 and 2015 MCP stands for controllable costs versus budget. I earned this by balancing staff payroll to our allotted budget. I earned this by focusing on training which increases efficiency and decreases payroll.

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