Customer Service Manager

JENNIFER STEVENSON

**** ********* ** ***** ** *9014 (Primary) 610-***-**** (alt) 484-***-****(cell) 302-***-**** *********@***.***

ADMINISTRATIVE SUPPORT SPECIALIST/WEB DESIGNER/ CUSTOMER RELATIONS

Professional Representation Outstanding Design & Creative Skills Customer Service Excellence

PROFILE:

Highly motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of retail management and administration. Exceptional interpersonal and communication skills with proficiency to promote customer relations. Freelance web designer developing and maintaining new web sites for various customers using HTML and Publisher. Support and maintain project management tools, including, but not limited to: MS Access, MS Excel, MS Word, MS Project, MS PowerPoint, VISIO, Web/Internet, MS Outlook.

Business Skills:

• Business Technology Certification, 2009

• Customer relationship management

• Experience in hiring and training new employees in retail environment

• Employee management, scheduling and development

• Computer skills; Windows XP, MS Word, MS Excel, Access, Quicken

• Profit & Loss Management Control; correspondence with corporate office

• Executive Secretary for legal and property management company

• Recordkeeping/filing/operating all office equipment

Design Skills:

• Create design prototypes, including graphic design, site navigation, and layout of content, for web site

• Create visual concepts that match the content and the image wanted by the clients, ensuring content is accessible and logical and easy to navigate

• Perform maintenance and updates to existing websites when requested by clients; provide training to clients who choose to take charge of their own websites

• HTML Programming skills

• Graphic Design using Publisher and Photoshop

Work Experience:

2008 to Present Jennifer Stevenson Web Design Newark, DE

Independent Web Designer - Meeting with clients to discuss ideas for

layout organization, creating site and maintaining site.

2004 to 2008 Happy Harry’s/Walgreen’s Newark, DE

Executive Assistant Manager ($42,500)

2002 to 2004 The Arthur Jackson Company Wilmington, DE

Executive Secretary for Legal/ Property Management Departments

1994 to 2001 Radio Shack Newark, DE

Assistant Manager (Manager in training)

Education:

Strayer University Newark, DE

Studying for Bachelor of Science in Information Systems

Business Technology Certification

Wilmington, Delaware 2009

Sun Valley High School, Aston PA

Diploma/General Studies 1994

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