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Customer Service Quality Assurance

Location:
San Francisco, CA
Posted:
November 21, 2015

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Resume:

ANTHONY WHITMORE

**** ******** ******

Memphis, TN 3811

901-***-****

acsjrl@r.postjobfree.com

QUALIFICATION SUMMARY

v R espected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and company operations policies. v C apable to prolong physical activity, fast paced solver, ability to meet deadlines and efficiently work with other in the appropriate departments.

v C omputer skills include Microsoft Excel, Access, Word, and PowerPoint. v E xcellent problem solving and communication skills. Accustomed to long work hours.

PERSONAL EXPERIENCE

IQor AMS. Memphis TN 38118 FEB. 2012 to

2014

Quality Assurance Inspector

Selected Contributions:

v U niversal Technician- certified throughout the duration of the time with the company in multiple work centers in quality and production.

v I n the department of Direct TV, diagnostic of Direct TV units with pass or fail results. v A ssist the Group Lead with day-to-day activities in the work area. v A ssist with daily attendance throughout Centralized area. v A dhere to proper policy and maintain safety when handling company materials. v T ransported a variety of container and bulk goods, materials, and tools. v P laced and handled items in cargo space by considering their shapes, size, and other storage factors and made sure they are being shipped by DirecTV guidelines. v H elped the team to meet production goals while maintain great quality work weekly.

FEDEX, Memphis Sep. 2013 to

2015

Material Handler

Selected Contributions:

v M aintain stability on the line to produce more product flow. v C heck material as per order slip and pick out wrong material. v T ransfer ready material at a high volume to deliver to the customer. v P repared finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.

Neely’s BBQ.

2008-2012

Waiter

Selected Contributions:

v P romote customer satisfaction.

v I ncrease sales of products.

v R otate Products on racks and floor according to product type. v U nload products from vendors to staging areas

v M aintain reliability of the employer.

v M aintain a safe and healthy work environment.

Werner Enterprises Jan. 19 –Present

Company Driver

Selected Contributions:

v O perated and drove different kinds of trucks to transport goods and materials over long distances v Planned trip logistics and obtained necessary documents to transport goods v Loaded and unloaded cargo

v Ensure that all cargo is secured properly compliant with safety requirements v Follow all safety procedures for transporting hazardous goods v Performed pre-trip, reroute and post-trip inspection of vehicle v Record all cargo information, hours of service, distance travelled and fuel expenditure v M aintain a log book

v Communicate with dispatcher, other drivers and customers by means of wireless devices and on-board computers

v Reported any incidents to dispatcher

v Follow all appropriate traffic laws

v Report any serious mechanical problems to the managers v Keep truck and associated equipment tidy and in good working order Education

Whitehaven High School, Memphis TN 05/2009

Road Master, West Memphis Arkansas Dec1,2014-12/2014



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