Customer Service Quality Assurance
Resume:
ANTHONY WHITMORE
Memphis, TN 3811
****************@*****.***
QUALIFICATION SUMMARY
v R espected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and company operations policies. v C apable to prolong physical activity, fast paced solver, ability to meet deadlines and efficiently work with other in the appropriate departments.
v C omputer skills include Microsoft Excel, Access, Word, and PowerPoint. v E xcellent problem solving and communication skills. Accustomed to long work hours.
PERSONAL EXPERIENCE
IQor AMS. Memphis TN 38118 FEB. 2012 to
2014
Quality Assurance Inspector
Selected Contributions:
v U niversal Technician- certified throughout the duration of the time with the company in multiple work centers in quality and production.
v I n the department of Direct TV, diagnostic of Direct TV units with pass or fail results. v A ssist the Group Lead with day-to-day activities in the work area. v A ssist with daily attendance throughout Centralized area. v A dhere to proper policy and maintain safety when handling company materials. v T ransported a variety of container and bulk goods, materials, and tools. v P laced and handled items in cargo space by considering their shapes, size, and other storage factors and made sure they are being shipped by DirecTV guidelines. v H elped the team to meet production goals while maintain great quality work weekly.
FEDEX, Memphis Sep. 2013 to
2015
Material Handler
Selected Contributions:
v M aintain stability on the line to produce more product flow. v C heck material as per order slip and pick out wrong material. v T ransfer ready material at a high volume to deliver to the customer. v P repared finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Neely’s BBQ.
2008-2012
Waiter
Selected Contributions:
v P romote customer satisfaction.
v I ncrease sales of products.
v R otate Products on racks and floor according to product type. v U nload products from vendors to staging areas
v M aintain reliability of the employer.
v M aintain a safe and healthy work environment.
Werner Enterprises Jan. 19 –Present
Company Driver
Selected Contributions:
v O perated and drove different kinds of trucks to transport goods and materials over long distances v Planned trip logistics and obtained necessary documents to transport goods v Loaded and unloaded cargo
v Ensure that all cargo is secured properly compliant with safety requirements v Follow all safety procedures for transporting hazardous goods v Performed pre-trip, reroute and post-trip inspection of vehicle v Record all cargo information, hours of service, distance travelled and fuel expenditure v M aintain a log book
v Communicate with dispatcher, other drivers and customers by means of wireless devices and on-board computers
v Reported any incidents to dispatcher
v Follow all appropriate traffic laws
v Report any serious mechanical problems to the managers v Keep truck and associated equipment tidy and in good working order Education
Whitehaven High School, Memphis TN 05/2009
Road Master, West Memphis Arkansas Dec1,2014-12/2014
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