Technician Microsoft Office

Khalil Shaikh

*** ****** ***** *** *, Bergenfield, NJ, 07621 201-***-**** ******.******@*******.***

CAREER SUMMARY

Motivated IT Professional with hands on experience and certifications to troubleshoot and implement computer networking solutions. Experience in application migration, upgrades, installation and configuration.

CERTIFICATION

Microsoft Certified Solutions Associate (MCSA): Windows 7 February 2015

Windows 7, Configuration and Windows 7, Enterprise Desktop Support Technician

CompTIA A+ certified August 2014

TECHNICAL SKILLS

LAN/WAN Implementation and design.

MCSA and CompTIA A+ certified

Proficient in Microsoft Word Excel and Power point.

Install Windows 7, Windows XP Professional, Windows Vista Business and Linux; NTFS permissions, diagnose, troubleshooting, and support; backup and recovery

Install Windows Server 2008 and Windows Server 2003; create and administer user and group accounts; configure TCP/IP protocol suite; administer file and print services

Active Directory design and implementation, manage and administer group policy configuration; implement/configure Windows 2008 security options

Install and configure DNS, DHCP, WSUS, and Terminal Services

TCP/IP installation, IP addressing and sub netting, diagnose and troubleshoot

Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade memory, adapters

Use of VMware, Oracle VM, Virtual PC for testing/troubleshooting

Proficient in Microsoft Office applications

EDUCATION

PC AGE Career Institute, Jersey City, NJ February 2014 – June 2015

Internetwork Engineering Certificate (GPA: 3.64)

BA With Economics 1997 Gujarat University.

PROFESSIONAL EXPERIENCE

Field Technician September 2015 - Present

UPS- Morristown

Provides support activities in an assigned area.

Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.

Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.

System Technician at Bank of New York (contract) August 2015

Migration WDS 500 computers from Windows XP to Windows 7

Create and Troubleshoot VPN issues.

Manage Network Users and groups, group policies and permissions.

Upgraded server application from Windows Server 2008 to Windows Server 2012 R2

PC Technician October 2007 – Dec. 2013

Sleepy’s LLC- New Jersey

Provided remote IT support for end users

Set up RAS; replaced hardware parts for desktop computers

Installed and troubleshoot printers, replaced ink cartridges and toners, set up fax machines

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