Sarah H. Stevens

acsjnt@r.postjobfree.com

Qualification Summery: Positive, self-motivated professional, proficient default resolution specialist, excellent communicator, negotiator and exceptional public relations administrator desiring an opportunity that will utilize accumulated expertise to benefit the organization while allowing full creative potential to be achieved.

Work History

Williams & Fudge Inc.- Rock Hill, SC; Default Resolution Specialist

2004 to Present

Communicated with consumers to effectively negotiate repayment and/or resolve default.

Follow up with consumers, clients, and lenders to ensure closing.

Profiled consumer to adapt appeal to diverse demographic.

Consistently exceeded goals achieving both the $1 million and $2 million collected benchmarks in default resolution.

Ohio Savings Bank- Cleveland, Ohio; Team Lead-Automobile Loan Department

2001-2004

Procure and scheduled auction houses throughout the Continental United States.

Scheduled repossession companies throughout the Continental United States.

Scheduled repossessed vehicles for auction.

Communicated with customers to negotiate and resolve default.

Huntington National Bank-Cleveland, Ohio; Senior Adjuster-Vehicle Lease Account Specialist

2000-2001

Contact internal and external lease account customers to resolve delinquency.

Creatively resolve solutions with customers to solve delinquent accounts.

Consistently maintain monthly expectation of required goals resolving delinquency.

Investigate abandoned accounts and collaborated with attorneys and courts to facilitate collection.

KEYCORP, Brooklyn, Ohio-Small Business Account Specialist

1998-2000

Contact internal and external small business account customers to solve delinquent accounts.

Develop and negotiate solutions with customers to solve delinquency issues.

Exceeded monthly individual and departmental goals consistently resolving 75+% of monthly delinquency.

National City Bank, Brecksville, Ohio; Account Specialist, Indirect Auto

1997-1998

Exceeded department goals consistently resolving 75% of monthly delinquency using communication and negotiation skills.

Scheduled repossessions, fording accounts for bankruptcy, legal actions, skip-tracing and extensions.

ALCO Furniture Rental/Sales, Parma Hts., Ohio; Collections Manager

1994-1997

Developed delinquency resolution letter.

Managed Accounts receivable and collections of delinquent lease accounts.

Acted as liaison for ALCO law firm, law enforcement agencies and courts.

Resolved 75+% of total delinquency by collection $2+ Million the first year using skip-tracing skills and handling sensitive issues in a professional manner.

Technical Skills: Software: Microsoft Windows (Word & Excel), Word Perfect and Lotus Notes, Outlook, FireFox.

Hardware: CMS,DM9,Tracker,ALS,CL3,Adjuster Workbench, Hogan, FDR, Fastdata,and CACS.

PROFESSIONAL ACA Professional Collections Certification and Williams & Fudge

DEVELOPMENT/ Higher Educations Certification. $1 Million Dollar,and $2 Million Dollar Clubs at Williams & Fudge Inc. Corp. as well ALCO Furniture. Resolved 75+% at Banking

positions.

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