Customer Service Engineer

Tianshu Peng

Objective:

To successfully apply my knowledge and experience in computer engineering toward a full time position in software design. Education:

Northeastern University, Boston, MA: Masters of Science in Computer Engineering 3.9/4.0 2015 Courses: Machine Learning, Mobile and Wireless Networking, Database Management, Fundamentals of Computer Engineering, Computer Systems, Software Security, Artificial Intelligence. Dalian University of Technology(DUT), China: BS in Electrical and Computer Engineering 3.4/4.0 2013 Courses: C/C++ Programming, Embedded System, Data structure, Computer Network. Technical skills:

Programming: C++, C, Java, SQL, HTML, JavaScript, VHDL,Verilog, Python, XML and C#. Software: MATLAB, Visual Studio, Eclipse, MySQL, DB2, Oracle, Office tools and other Linux basic tools. Other Skills: JSP, JDBC, JPA, Servlet, XPath, XSLT, hibernate and CSS. Work Experience

Great Wall Information Co. Ltd Software Engineer Internship (C++) Changsha, China May 2015-August 2015 Designed test software for service providers using MFC frame. Designed and enclosed the SPI according to WOSA protocol.

Built adaptive service provider interface for the card printing machine, pin pad board and photo ID scanner. These devices were the main products which would be widely used in over 500 branches. This is based on WOSA 3.23 protocol.

Deigned pin pad and card printer test software for customer service people. This software would test all the features such as hardware, embedded software and dynamic libraries for the service provider which could influence the device applications. The customer service person could submit the outcome to the technical team to identity the problems. Bank of Communications Hunan Branch Software Engineer Internship Changsha, China June 2012-August 2012 Developed both front end and back end content for database website using JavaScript, C, Java and HTML.

Designed Java API, SQL procedures and JSP structure for the new website based on DB2 which enables customers to access local social security database and do account operations. The goal was to build a high security and user-friendly website. This website is now widely used in over 200 branches in the Hunan province which covers 10,000 customers.

Built the all-in-one card system for college students who are uniformly binding bank account with their student account. Students were able to use this card in the college to pay the tuition fee, do shopping and receive scholarship benefit. This system would be used in all the universities which have contract with Bank of Communication. Hengbao Co. Ltd. Beijing Branch Test Engineer Internship Beijing, China June 2011-August 2011 Designed testing methods for IC card programming for cellphones.

Contributed to design a test combo which was used for IC card programming checking. This design translated the machine level code to a high level Pseudo code which could make the programming of the IC card easier. Academic Projects

Built a micro operating system based on pintos and qemu simulator. This operating system had its own MLFQ scheduler and great virtual memory. User program and read-only page sharing was also realized. Besides, the system also had a completed file system with file expansion, buffer caching and file directory. 2015

Designed a Financial Database Management System website. This System offered input and output methods for checking and verifying records used by the company treasurer and service personnel. 2014

Worked with a student group for Android based Mobile Household Control. The goal was to design a system to control electric household applications using mobile phones. 2012-2013 Research Projects

Worked as a research assistant in Yishen Guan’s Bionic and Intelligent Robotics Lab (BIRL) Developed code in C++ for the method to create robot gestures controlled by the microcomputer and electrical actuators. 2013

Worked as a research assistant for Professor Zongbo Wang in DUT. Responsible for C++, Java and HTML coding for micro controllers used in communication patterns experiments. Established the lab website which could not only advertise the outcome of the lab researchers but also be responsible for the information exchanging between students. 2012 Interest: Game Design (Attended the coding for a desktop game with 300 downloaders), music videos and animation design. Available from December 2015 ****.*@*****.***.***

Local Address: 7 West Street, Malden, MA 02148 617-***-****

Contact this candidate