Customer Service Data

GABRIEL WEISZ

*** ********** *****, *******, ** L4J8T4 Home: 905-***-**** Cell: 416-***-****

acsjcn@r.postjobfree.com

OBJECTIVE: Operational Support Analyst

SUMMARY OF QUALIFICATIONS

** ***** *f Database and System Administration, real- time and graphic software

programming

Outstanding customer service skills; diplomatic and patient with individuals and

organizational levels

Excellent verbal and written communication skills with both internal and external stake

holders

Strong analytical and trouble shooting skills resulting in effective solutions

Quick learner of new technologies and processes

Technical Skills

Environments : Windows 98/XP/2000/8, OS X, Unix, Linux

Databases :MS SQL, Informix, Access, MySQL

Languages: C, SQL, 4GL, Perl

Tools: MS Office, Visio, Crystal Reports, SSRS, MS SQL Data Mining

Employment History

Director Owner, 2003 to 2014

Grade Learning – Markham, Chatham, Windsor, ON

Oversaw daily business operations for staff 14 employees.

Processed accounts receivable, accounts payable and payroll using QuickBooks.

Marketing, Market Research

Installed software, modified and repaired hardware and resolved technical issues.

Sr. MSQL DBA, 2001 to 2003 (contract)

Gemma Communications – Toronto, ON

Advised IT department on MS SQL database setup, optimization, troubleshooting.

Ensured DB, availability and integrity through preventative maintenance and upgrades.

Setup transactional replication for the production database

Sr. Informix and MSQL DBA, 1999 to 2001

Minacs – Markham, ON

Implemented company policies, technical procedures and standards for preserving the

integrity and security of data, reports and access.

Diagnosed and troubleshooted UNIX and Windows processing problems and applied

solutions to increase company efficiency.

Ensured data base, system and data availability and integrity through preventative maintenance and upgrades.

Sr. Informix DBA, 1998 to 1999

Purolator Courier – City of Mississauga, ON

Stored, retrieved and manipulated data for close analysis of system capabilities.

Prepared detailed reports concerning project specifications and activities.

Maintained and developed the enterprise database.

Identified and solved technical issues with a variety of diagnostic tools.

Sr. Informix DBA, 1997 to 1998

Amdocs – Ramat- Gan Israel

Collaborated with product management to design, build and test systems.

Collaborated with developers and performance engineers to enhance supportability

and identify performance bottlenecks.

Stress- tested server code to validate code changes.

Database Administrator, Programmer, 1985 to 1997

EMS – Holon (A subsidiary of Mekoroth the Israeli Water Company)

Managed creative projects from concept to completion while managing outside vendors.

Built, tested and deployed scalable, highly available and modular software products.

Designed and coded new product elements such as satellite image processing, GPS data

acquisition and processing, Meteorological Radar Data acquisition interface in "C" and

Assembler.

Analyzed and designed relational databases using Informix, and wrote 4GL applications

EDUCATION

B.Sc. Ben-Gurion University, Israel

PROFESSIONAL DEVELOPMENT

Advanced Computer Programming University Of Tel Aviv, Israel

Project Management Union of Engineers In Technological Sciences

Informix Online DBA, Informix 4GL “COM” Software Industries, Israel

Solaris 8 System Administration i Sun Microsystems,Canada Oracle 8: Database Administration Oracle Corporation Canada Inc MS SQL Database Administration Learnix Canada Inc

CERTIFICATION: Informix Certified Professional: Informix Software

LANGUAGES: English, French, Romanian, Hungarian, Hebrew

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