Customer Service Management

Selam Alemayehu

**** ***** ***** **** *** Brighton, MN 55112

Cell: 612-***-**** E-Mail: **********@*******.***

Objective:

A certified, experienced professional seeking for a challenging role in software development for the delivery of web channel and mobile solutions.

Qualifications:

Over 10+ years of professional experience in design, development, and implementation of large-scale, dynamic, windows and web-based applications.

Comprehensive knowledge in web/multi-tier application architecture, design, development and delivery.

Experience in C#/.Net stack and Object-Oriented programing.

Solid Rational Database Management System (RDBMS) and Big-Data (NoSQL) experience.

Extensive experience in internet, intranet portal design and content management system integration.

Creative problem solver. Ability to recognize multiple solutions to a problem and translate abstract ideas and business requirements into POCs and solutions.

Proficient in software development life-cycle (SDLC), and Agile methodology, familiar with Extreme Programming (XP).

Experienced with web Analytics tools and the cloud/web services: Azure, AWS, Awstats, Google Analytics and Webtrends.

Ability to handle multiple projects simultaneously and consistent in producing exceptional customer service through quality work and meeting deadlines.

International, cross-cultural experience.

Microsoft Certified Professional (MCPD, MCTS).

Education:

Master of Science in Software Engineering (Concentration : Object-Oriented), University of St. Thomas, MN May, 2015

Bachelor of Science in Business Administration, Berea College, Berea, KY May, 2000

Microsoft Certified Professional Developer (MCPD) Feb, 2012

Microsoft Certified Technology Specialist (MCTS) Dec, 2009

Professional Experience:

Orbital ATK USA/Vista Outdoor

Anoka, MN 09/15 – current

Sr. Application Developer (Full Stack)

Served as a lead developer responsible for developing and maintaining web based solutions for manufactured products.

Worked closely with management in Digital Marketing and Sales teams on ERP solutions and digital asset Management solutions (DAM) selection and implementation.

Designed and developed a Centralized Administrative dashboard for managing publications, product availability/releases for all products -- Increased end-user response time and improved new products sales on core products (Blackhawk, Federal Premium, Bushnell, Champion)

Provided analytical, technical and business expertise to improve current operations - Developed internal reporting application for management and Digital Marketing group for tracking sales based on user criteria.

Participated in on-going support, monitor web performance and stability, troubleshoot issues and execute issue resolution.

Provided analytical, technical and business expertise in cloud-based platform (Adobe Cloud)

Provided training, technical and end-user documentation

Languages/Skills used: : C#/ asp.net, SQL, jQuery, JavaScript, JSON, XML, CSS, HTML, Adobe Cloud

US Bank

Richfield, MN 01/13 – 08/15

Application Developer IV

Served as an application developer for US Bank Corporate Systems team responsible for working closely with the Loan and Mortgage units to define transformed business requirements and functional specifications into set of components, modules, process flows and interfaces required to satisfy requirements.

Design, develop and support internal applications.

Coordinated upgrades and enhancements in IT/UAT/PROD.

Worked in Agile environment to meet delivery/release date.

Collaborated with users, worked closely with department teams to prioritize issues and coordinate troubleshooting efforts.

Languages/Skills used: : C#, SQL, asp.net, Tibco, jQuery, JavaScript, XML, CSS, HTML

Key achievements:

oResponsible for design and development of internal logging tool for all environments (IT/UAT/PROD) to monitor and track applications statuses.

US Bank

Richfield, MN 07/10 – 01/13

Sr. Web Engineer

Served as the Lead Architect/Developer for US Bank technical Communication team overseeing WCM implementations using TeamSite/SitePublisher on 6.7.2/7.2.1.

Responsible for ensuring the effectiveness and viability of WCM implementation across the enterprise

Responsible for CMS architecture, design, development, documentation and occasional support activities

Provided development and ownership of Enterprise Content Management Strategy, WCM Standards, Technology Roadmap and various CMS design standards and processes, including Code Release Management, Workflow and Template Design standards and best practices, etc.

Key achievements:

oDeveloped reusable Workflow Perl module to simplify the WFT design and allow for standardized and rapid Workflow development methods.

oSuccessfully designed, developed and supported variety of projects with CMS implementations including Usbank.com redesign, Retail Internet Banking, Private Client Reserve, Retail Payment Solution, USBNet, USBPortal, HR Portal, Knowledge Center and various micro-sites with variety of technologies, including Microsoft .Net, ASP, JSP, Websphere, CFM, SQL/DB2 and HTML/Ajax

oImplemented 3 successful TeamSite upgrade and migration projects with over 1.2 million content assets and 680+ authors; moving from 5.5.2 on Windows to 6.7.1 on Linux, 6.5 to 6.7.1 upgrade on Solaris, TeamSite 6.7.1 to 7.3 and a brand new TeamSite/SitePublisher 7.2.1 implementation on RedHat Linux.

oDeveloped WCM implementation for custom intranet portal, Internet marketing microsite framework with responsive and adaptive design and various POCs.

International Livestock Research Institute (ILRI),

Nairobi, Kenya 05/06 - 01/10

Information Management Specialist

Contributed in the design, maintenance and management of websites and databases, as well as development of internal communication platform.

Developed and maintained knowledge sharing and eLearning tools.

Multi-Media Gallery:

Developed as a team member using ASP, SQL, HTML, JavaScript and CSS for secure distribution of multimedia contents over the web

Work closely with cross-functional groups, including external CGIAR supported institutions for institutional wide web polices

Analyzed data from Awstats web analytics tools to create customized reports calculating key performance indicators, metrics, and trends.

Gene bank knowledge base:

Responsible for technical architecture, development and implementation of content management system (CMS), using PHP, MySQL, XML-RPC, REST, HTML, CSS, JavaScript, and Ajax

Integrated 3rd party systems to enhance usability and user-friendliness

Created documentation for content editors and conducted training

Copyright/Watermark of Images using Adobe Photoshop and Macromedia suite.

Designed, developed and managed news blog, using PHP, MySQL, Word Press, HTML, Macromedia, XML, JavaScript and CSS:

Participated in the design of Wikis and forums

Implemented web 2.0 tools (News feeds and podcasting):

Contact Management System:

Languages/Skills used: Visual Studio.NET 2005, ASP.NET, SQL, AJAX, JavaScript and CSS

Co-developed and released a client-server application, to replace an outdated third party product, saved the organization over $120k in licensing fees within three months of hire date

Extensively used the Code Generator to generate each of the data-access and client-server business layers and also a number of the UI layer controls and server objects

Addressed issues of performance, scalability, reliability, extensibility, manageability and security utilizing Windows Communication Foundation and Windows Workflow Foundation

NCR Ethiopia, Addis Ababa, Ethiopia 1/01 - 12/06

Webmaster

Object oriented system analysis, design and development of relational database management system (RDBMS) - Two and three tiers and embedded system programming.

Hotel Management System: Client-Server system, responsible for object oriented system analysis, design and development, using Visual basic 6.0 and SQL; provided technical support, consultation and assistance for users.

Microsoft Customer relationship Management (CRM): Implemented web-based sales lead generation system that improved marketing strategies, sales and customer support control mechanism. Testing & troubleshooting: worked with customer service division (CSD) stuff to fix issues.

Developed intranet web site for trainees, organized on-line company email accounts, and generate new business via the Internet.

Built and rolled out brand new websites for NCR and clients.

Upgraded product with new features, accommodate customer language and platform preferences, improving interface, and increasing security.

Built web-based inventory control application allowing users to track real-time progress on all inventory items in store.

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