Customer Service Management

SANDEEP CHAUDHARI

Apt # ***, *** *th Street East Saskatoon, S7H0M4

Cell: 306-***-****, Email: *******************@*****.***

OBJECTIVE

Seeking a position where I can use my knowledge in a leading organization

SUMMARY OF QUALIFICATIONS

Diploma in Hotel Management from Centennial College

Successfully Completed “Smart Serve”

Completed “The National Food Safety Training Program” from CRFA

Outstanding Customer Service Experience

Trilingual :Fluent in English, Hindi and Gujarati

Proficient in Opera, Microsoft Outlook, MS Office, data entry, email

Multitasking with high attention to details

Self-motivated, flexible and an excellent team player

Dependable and punctual with strong interpersonal skills

Effective communication skills and belief in delivering high quality and timely results

EDUCATION

Diploma in Hotel Management April 2011-May 2012

Centennial College, Toronto, ON

HSC-Higher Secondary Education June 2008– May 2010

Gandhinagar, Gujarat, India

WORK EXPERIENCE

Housekeeping Supervisor Sep 2014- Present

Radisson Hotel –Saskatoon

To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

MAIN DUTIES AND RESPONSIBILITIES

1. To ensure standards of cleanliness, hygiene and tidiness in all

Bedrooms /corridors /function rooms /public areas are maintained:

Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.

Ensuring the upkeep of vacant rooms.

Replenishing brochures and paper goods throughout the bedrooms/hotel.

Maintaining an orderly storeroom and trollies.

To ensure customer satisfaction is maintained by:

Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

Ensuring guest property left behind is logged and stored in a secure location for lost property.

Resolving any guest problems or complaints when possible and ensuring management are kept informed.

To set and maintain standards of service commensurate with the standing of the hotel:

Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

Attending any appropriate off and on the job training courses.

Wearing a clean and suitable uniform and name badge at all times.

Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

To ensure the department is operated within the Legal Framework by:

Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

Carrying out any other duties as may be reasonably required by management

Housekeeping Supervisor April 2012-Aug 2012

TRAVELODGE TORONTO EAST

Supervise, train, support, and monitor room attendants, turndown attendants, and housemen

Ensure that housekeeping services are completed in a first -class manner.

Provide guests with professional, efficient, prompt and courteous service

Assign daily tasks to the housekeeping staff.

Inspect and ensures all rooms have been assigned and serviced each day –Coaches employees as required.

Assist the Housekeeping Manager managing the staff company goals and objectives

Front Desk Attendant April 2012-Aug 2012

TRAVELODGE TORONTO EAST

Maintain an inventory of vacancies, reservations and room assignments

Register arriving guests and assign rooms

Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Operations Staff August 2011-Sep 2012

Centennial College Student Association Inc. (CCSAI), Toronto, ON

Provided information to new students about CCSAI’s services

Helped in organizing career events on campus

Trained co-workers on office technology/ machinery deployed throughout the student centre including athletic and wellness centre

Subway Restaurant - Supervisor Oct 2012-Sep 2014

Checks supplies in counter area and restocks items to ensure a sufficient supply throughout the shift.

Maintains cleanliness and sanitation of the front-of-the-house including all tables, floors, windows, and beverage station, restroom, etc.

Collects cash, checks, or charge payment from guest. Makes change for cash transaction, verifies identification for checks and prepares charge vouchers for credit card purchases.

Maintains proper food handling, safety and sanitation standards while preparing food, serving food and clean-up.

Maintains professional appearance at all times, clean and well groomed as per standards. Displays a positive and enthusiastic approach to all assignments.

Exhibits a cheerful and helpful manner when dealing with customers

INTERESTS

Reading books

Playing volley ball

References available upon request

Contact this candidate