Customer Service Representative
Resume:
Barbara Sanchez
Tucson, AZ 85746
***********@*****.***
Highlights:
Typing 72 wpm with 98% accuracy. I am bondable and currently hold an AZ Fingerprinting Clearance card. Skilled with computers and software programs such as Microsoft Word, Office, Scheduling, Outlook, QuickBooks, SiteLink, Email, Internet, scanning, invoicing and bank deposits.
Work Experience:
03/8/2015 – 9/7/2015 Sears Holding
Customer Service Representative
Taking inbound service calls for all major brand / small brand appliances. Order parts and set up delivery schedule.
04/6/2013 – 03/7/2015 Goodwill Industries
Customer Service Representative
Customer service on the floor as well as phone contact. Greeting customers and assisting with individual inquiries. Cashier, stocking, replenishment, daily Production (meeting daily goals) in departments including textiles, wares, linen, shoes & accessories, working the sales floor, price points, unload delivery truck.
11/2/2012 – 04/5/2013 Michael’s Arts / Crafts
Cashier
Open and close store, process payments via cash, check, credit cards, applying discounts, replenishment, phones, customer assistance, work varied shifts, assist in balancing multiple cash drawers at nights end.
12/13/2011 – 08/17/2012 Capital Self Storage
Relief Manager
Open and close storage facility, post payments via cash, check, credit cards, sales, daily bank deposits, daily reports, month-end reports and quarterly reports, rental transactions, over lock units and reverse over lock units when needed, promote unit insurance, marketing, sell and maintain supplies, phones, control delinquencies through telephone contact, handle walk-in inquiries, maintain file documentation, daily cleaning of storage units, assist in preparing units for auction, U-Haul rentals and reservations.
02/02/2011 – 11/3/2011 El Conquistador Apartments
Leasing Agent
Show / toured apartment complex and models highlighting all the amenities, draw up leasing papers, Lease Renewals, take in and post payments, daily bank deposits, daily report and weekend report, set up new resident files, run Credit checks, draw up work orders for the Maintenance Team, input completed work orders and closed, performed move-in / move-out inspections. Followed up with residents to make sure the work orders were done to their satisfaction. Evictions and Court proceedings as well. Follow up with residents who are on our Delinquent Report, weekly Marketing and I hosted the monthly socials on site. I also did the weekly marketing for this property as well as our sister property and did the yearly building inspections.
5/28/2010 – 12/8//2010 Burton, Lippman Law Group
Client Service Dept.
Debt Collections - I am the liaison between all of our clients and our Litigation Dept., for daily update on account status via e-mails, phones and faxes. I also prepare the month end report for State Farm.
09/09/2009 – 5/27/2010 Wendy’s
Cashier
In-take food service orders, closed store 3 nights per week.
11/30/07 – 08/18/09 AZ Lien Service
Lien Processor
Set up new files, researched title regarding current ownership, researched permits through several Counties, prepared Mechanic’s Liens (Commercial and Residential) for all Counties in the State of Arizona. Calculated deadlines for Lien filings, processed billing, calendaring, phones and customer service.
04/18/07 – 11/05/07 ModSpace
Branch Coordinator
Accounts payable / receivable, scheduling, calendaring, appointment setting, prepared agenda for weekly staff meetings, transcribed minutes from weekly meetings for distribution to Management / Staff. Processed and distributed mail, order / track supplies, handled 6 telephone lines, received and processed Service Orders to various clients through closure. Prepared Inbound and Outbound Inspection Reports. Obtained quotes from various vendors for deliveries. Tracked Audit files regarding Sales and Leases. Balanced month-end statements from various vendors and submitted to Corporate for distribution.
2/15/04 – 3/6/07 Allied Insurance Group
Office Manager
Intake of daily payments and Commission checks for both Sales and Commissions. Prepared and processed daily deposits. Data entry, handled multiple phone lines, set up intake and managed new client files, ordered office supplies, handled customer service /complaints, maintained and tracked new files for home, auto, commercial and Life Insurance policies. Supervised 2 employees, prepared quotes for potential clients for home and auto policies. Processed endorsements, interaction with clients / carriers. Followed up with various carriers / clients to see that the yearly renewals were processed in a timely fashion.
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