Test Cases Customer Service

USHA ******@***********.***

QA Tester phone: 248-***-****

SUMMARY:

Around 5+ years of software testing experience in manual & automation testing of client server and web based applications.

Comprehensive understanding of various SDLC models like Waterfall Model, Agile model and actively involved in all the phases of the software development activities.

Played active role in daily scrum meetings and discussed in detail the accomplishments, targets and issues associated with the every iteration of the test cycle.

Highly conversant with all the project documents like project plan, system diagrams, user stories, use cases, prototypes and functional specifications.

Well versed with Test Documentation like Test Plans, Test Strategy, Test Cases, Detailed Defect Reports and Test Management documents like Traceability Matrix, and Test Progress Reports.

Worked extensively with Test Automation of Applications using various tools and implementation of testing frame works to effectively manage regression test beds and supported comprehensive testing of applications using both manual and automation tools.

Performed positive & negative testing, Integration Testing, System Testing, Business Functionality Testing, Browser Compatibility, Backend Testing and system compatibility testing and supported User Acceptance Testing – UAT.

Used HP Mercury Suite of products like Quality Center & Quick Test Professional to support the Test Management, Defect Reporting & Tracking & Test Automation for regression testing.

Worked with cross functional teams and played active role in business requirements analysis, coverage analysis, defects triage and user acceptance testing.

Coordinated the test efforts of onsite and offshore teams and held responsible roles directly reporting to the senior management.

EDUCATION:

Master of Computer Applications from Kakatiya University, India

Technical Skills Summary

Languages

ASP, .Net, Java, SQL, VBScript, JavaScript, XML,HTTP

RDBMS:

MS Access, SQL Server, Oracle, MS Excel

Tools:

HP-Mercury Quality Center, Quick Test Professional

Operating Systems:

Windows9x/NT/2000/XP/7/Vista, UNIX

Browsers:

IE, Firefox, Google Chrome

Others:

MS-Office, MS-Project, iOS, iPhone, iPad, TOAD

WORK EXPERIENCE:

CBS, NY Jan 2014 - Present

www.cbsstore.com

CBS shopping cart was developed which allows customers to purchase CBS products on the web and pay online. Navigating thru the user friendly website the customers can browse through the products and services offered by CBS and can order for the products. The online shopping cart provides various options to select / unselect products, check for current discounts and deals, tracking the status of the orders, modify / update the orders, pay online using credit/debit cards. The website is available in both desktop and mobile versions.

Lead the testing efforts of the entire module from an end-to-end perspective and managed both onsite and offshore resources. Directly reporting to the senior management held additional responsibilities like organizing the meetings, allocation of roles and responsibilities, participation in requirements reviews, defect analysis, scheduling the test cycles etc.

Responsibilities:

Reviewed Functional Specifications and Wrote test scenarios, test cases and test matrix documents following analysis of Use Cases

Responsible for manually testing the entire application for GUI, Functionality, Business Logic and Use Case adherence

Defect reporting, tracking and generation of reports and graphs for management requirements

Attended requirements review meetings to design comprehensive test cases and designed detailed test cases to support the functionality testing.

Designed detailed test cases reviewing the user stories and use cases to support the overall testing of the application. Conducted the peer review meetings to discuss the test scenarios.

Executed automated test scripts using QTP to support functional regression testing. Used extensively Quality Center-ALM + QTP integrated environment.

Actively participated in defect triage meetings and supported to test efforts in implementing the expected functionality.

Published weekly status reports to reflect the progress and managed the testing efforts as per the project timelines.

Utilized SQL and PL/SQL for working with data relating to testing, test dataset creation and verification

Conducted the required training sessions for the team members from time to time and also supported the UAT test efforts.

Environment : Java, HTML, JavaScript, VBScript, SQL, MS SQL Server, QTP, Windows XP / 7 Server, QC, QTP, iOS, iPad, iPhone.

Peapack-Gladstone Bank, Bedminster, NJ June 2011 – Nov 2013

www.pgbank.com

Peapack-Gladstone Bank is a full-service NJ bank providing business banking, personal banking and commercial lending to the New Jersey Banking community with versatile products. The constantly upgraded 24/7 User Interface supported the account holders online and also provided convenient functionality on the mobile devices.

Working as a key software testing resource held various responsibilities and actively involved in quality assurance of both online and backend banking functionality. Directly reporting to the QA manager tested various banking products right from requirements to production verification.

Responsibilities:

Hands on experience working with www.pgbank.com and testing the end to end functionality of various features like Account Setup, Funds Transfer, Card Requests, Fee, Monthly Statements & Security features.

Actively participated in requirements review and designed comprehensive test cases to validate the application.

Installation, configuration and validation of Client server applications to support features like, Remote Deposit, Check Printing, QuickBooks add-ins & Mobile Apps.

Executed test cases and documented the test results using HP Quality Center.

Reported defect and actively involved in defects triage and communicated effectively with cross functional teams to ensure the quality of the application.

Reviewed the user requirements and designed the needed documents like, Comprehensive Strategy & Test Plan, Detailed Test cases, Traceability Matrix, Status Reports and Summary Reports.

Actively involved in testing the application’s functionality, browser & o/s compatibility and mobile device compliance. Defect reporting, tracking, triage, status reporting and regression testing were the key responsibilities.

Working as a showcase tester held various training and walkthrough sessions to the end users and coordinated the UAT efforts.

Coordinated the test efforts of the offshore team and directly reported to the QA manager.

Environment: JavaScript, HTML, Oracle, XML, Internet Explorer, Google Chrome, Safari, Pl/SQL, HP Quality Center, QTP, MS Windows XP/Vista/7

The First National Bank – NY Nov2009 – May2011

www.fnbn.com

The First National Bank believes in offering customers big bank products with an old-school commitment to customer service, providing community banking services through community banking centers in Southern and Central New Jersey,Personal Banking, Commercial Banking, Government Banking, Online Banking, Commercial Mortgage, Investment Banking, Business Loans are some of the key lines of business.

The site provides a user-friendly navigation convenience for the account holders to browse through their accounts, Transfer balances between the accounts and also educate the customers regarding various schemes of Investments, Loan options, Commercial Mortgage Home Equity Loans and current day-to-day banking information updates. As a member of the testing team held the responsibility of verifying the overall functionality and also interacted with the real-time users to upgrade and support the end-to-end functionality of the website

Responsibilities:

Wrote and executed manual and automated test scripts using Quality Center for the test and defect management and QTP for designing the functional automation regression scripts.

Performed backend testing by writing SQL queries. Verified data on front-end against the back-end database.

Performed Regression and Integration testing for all releases of the application on various versions of Windows and IE to support O / S and browser compatibility testing.

Tracked and reported defects and interacted with the development team regarding QA issues.

Coordinated with off-shore team in providing support during each release.

Environment: Java, Oracle, HP Mercury -Quality Center, HP Mercury - QTP, Windows XP, IE, MS-Office.

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