Project Manager Customer Service
Resume:
Ivie Woods
***** **** ******, ******* **** Hills, Illinois 604**-***-*** 8969 *******@*****.*** https://www.linkedin.com/in/iviewoodsprojectmanager
For the attention of: Human Resource
Position: Project Manager
I am writing to outline my extensive experience and successful track record in Project Management with a progressive career covering over 10+ years. I believe I possess the skills, qualifications and vital experience necessary to make a very significant contribution at your company
As a commercially astute and highly motivated Project Manager I have repeatedly cut costs and exceeded targets throughout my career as evidenced on my enclosed resume. I build strong cross-functional teams and develop innovative strategies through detailed analysis to optimize revenue and minimize risk. I am currently completing studies for my PMP certification which I expect to achieve in 2015.
I am accustomed to working within and managing multicultural and cross-disciplinary teams optimizing varied experiences and skills to great benefit. Utilizing excellent communication skills I am able to foster a motivated and cohesive team dynamic committed to business outcomes. I exhibit a positive attitude, problem solving skills, and patience. I am diplomatic, assertive, agile, proactive, calm under pressure and always willing to teach and learn.
I am now seeking an opportunity to invest my extensive skills in a forward thinking organization where I can produce similar results and gain further professional development. As a respected corporate socially responsible and diverse company, it is of great interest to me and I feel a strong affinity with the company’s ethos and objectives, I am certain I could thrive in such an environment.
Please do not hesitate to call me on 708-***-**** so we can arrange an interview to discuss my application in greater depth.
Yours faithfully,
Ivie Woods
enc.: Resume
Ivie Woods
18920 John Avenue, Country Club Hills, Illinois 604**-***-*** 8969 *******@*****.*** https://www.linkedin.com/in/iviewoodsprojectmanager
EXECUTIVE SUMMARY
Dynamic, results driven Project Manager with an upcoming PMP certification and over 10 years’ progressive experience in all aspects of conventional and digital marketing, global procurement and distribution. Adjusts rapidly to change, applying leading edge technology and sound communication to deliver continual improvements in sales, conversion, brand awareness and customer satisfaction. Organized and methodical, manages multiple projects simultaneously, with keen attention to detail, prioritizing wisely to achieve effective multitasking within deadlines. Analytical and insightful, develops innovative viable strategies and demonstrates the commitment to implement long term plans. Strong communicator with excellent interpersonal skills and personal integrity, enabling a respected, effective leadership style and a natural rapport with clients and other stakeholders.
CORE COMPETENCIES
Project Management
Process Improvement
Budgeting & Forecasting
Global & Strategic Sourcing
Risk Management
Project Development
Customer Relationship Management
Vendor Management
Negotiation & Communication
METHODOLOGIES
Waterfall/Traditional
Six Sigma/Lean Six
Agile/Scrum
PRINCE2
New Product Implementation
CPM/CCPM
TECHNICAL TOOLS
MS Word, Excel, Outlook, Access, SharePoint, Project, PowerPoint
IBM AS400/PS2
Siebel
Adobe Acrobat/Indesign
Core Metrics
Supply Win
Oracle Query
SQL
Omniture Site Catalyst
Web Trends
Quote-FX
SAP
Experian
Google Adword Editor
MS Adcenter
Salesforce
FTP Sites
Smartsheet
Commerce One
Trade Ranger
Pantellos
Ariba
Covisent
CAREER ACHIEVEMENTS
Care Enough LLC., Atlanta, Georgia
Program & Project Manager (Apr 2014 - Present)
Plan the delivery of the overall programs and its activities in accordance with the mission and the goals of the organization and annual budget
Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation
NEWARK ELEMENT 14, Chicago, Illinois Aug 2000 - Apr 2014
Supplier Digital & Commercial Marketing Program & Project Manager (Apr 2013 - Apr 2014)
Successfully managed the integrated marketing launch of a new online information hub and forum for electrical engineers, enabling greater communication and accountability
Managed a marketing budget of $3.5M and increased the active customer base by 2.7%
Undertook management and annual update of a 2,500 page/500k+ product catalog, maintaining market leadership ahead of competitors with no printed catalog
Launched several innovative products, increasing ecommerce channel sales by 17.1%
Directed seamless migration to new web platform, improving global website performance and significantly increasing web traffic by 20%
Enlisted by senior staff to manage all highly visible website promotions and retargeting campaigns
Ivie Woods
18920 John Avenue, Country Club Hills, Illinois 604**-***-*** 8969 *******@*****.***
Project Manager - Digital Email Marketing & Promotions (Mar 2011 - Apr 2013)
Spearheaded a new email marketing program, increasing quarterly revenue by 39% year-on-year
Introduced an archival WordPress site, greatly increasing productivity with the ability to generate effective reproduction of previous designs
Provided insights and analysis, optimizing email marketing and gaining 16% on conversion
Automated email database and negotiated new service provider, cutting annual costs
Quotations Commodities Project Manager (Aug 2008 - Mar 2011)
Led a team of 15, developing morale and productivity with monthly development initiatives
Worked cross functionally with Sales, Product Management, Credit, Accounts Payable, Finance and Purchasing teams on shared responsibilities to maintain a conversion rate of over 38%
Decreased overall turnaround time from 4 hours to 1 hour by streamlining the existing process
SEM/SEO Analyst (Aug - Nov 2010)
Created Organic and Paid Search plans, strategies, and reporting for the ecommerce site,
Proactively identified opportunities to expand or improve online performance based on company goals and objectives
Global International Services Specialist (Feb - Aug 2008)
Solely responsible for processing and completing international and domestic customer requests via the web and utilizing multi-channel supplier exchange Endeca-Powered Punch-out/Roundtrip Website to send quotes and updates from AS400 to the web
Collaborated closely with sales force and vendors to meet service levels and completed over 50% of the non-franchised merchandise requests submitted
54% of Honeywell, GE, Motorola and Freescale business runs through this eProcurement tool, 7% of overall business revenue
Lead Bill of Materials (BOM) and Buyout Quotation Specialist (Mar 2004 - Feb 2008)
Managed a free BOM scrubber designed to review manufacturer’s current part lists. Thus enabling sales staff to provide more accurate response times to customers, and consequently bid on more jobs in less time
Aggressively pursued special prices with vendors using practiced negotiation skills and leveraging volume, total, and competition statistics to gain advantage
Created an invoice-reconciliation program, capturing an average $5k in vendor overcharges
E-commerce/E-procurement Specialist (Dec 2002 - Mar 2004)
Managed customer orders through numerous internet channels, text and web chat
Customer Service Account Controller (Aug 2000 - Dec 2002)
Customer Service Champion to sales, ensuring swift, effective resolution of customer inquiries
EDUCATION
Project Management w/ SharePoint Program - Computer Training Source Inc.
Prudential Property & Casualty - Oakbrook, Illinois
Capri School of Beauty Culture - Oak Forest, Illinois
Prairie State College - Chicago Heights, Illinois
Rich Central High School - Olympia Fields, Illinois
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